Pebble E-Ink Smartwatch Thread - V1, Version 1.14 is out now. AWESOME update!
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 Nov 14 2015, 01:44 AM
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#21
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Elite
2,718 posts Joined: Mar 2006  
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Just received the steel strap for my time steel.
Anyone received theirs ? - Just saw the previous post. Wondered why mine took so long haha This post has been edited by LegendLee: Nov 14 2015, 01:47 AM |
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May 11 2016, 04:59 PM
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#22
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Elite
2,718 posts Joined: Mar 2006
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QUOTE(chowkiwi @ Apr 23 2016, 06:57 PM) Just want to share my experience. They used to just ask for a picture/video and they'll send a completely new part. I bought my pebble time steel from Kickstarter campaign and used it until now. One day, my pebble appeared some visible strips on the screen, even though when i was using the menu selection, the strips was still there. This situation was happened for about one month. I tried to find the solution online and emailed the customer support. They asked me to send back the pebble to US for replacement of pebble. I was lazy to post it back to US and just let it be. But until some day, the screen magically recovered by itself and no more strips appeared again until now. Magical Story. HAHA!   But knowing Malaysians... We probably abused it till they ask us to send it back lol |
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May 25 2016, 11:40 AM
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#23
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Elite
2,718 posts Joined: Mar 2006
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Anyone pledged for the pebble time 2?
It's cool but I'm still considering. 1. Pebble is not doing well. They're launching this coz they need the money. They laid of a quarter of their staff last month. A delay might be possible. 2. Don't need the heart rate monitor 3. My Time steel is still working well. It's been less than a year since I got it. But I'm attracted to the higher resolution screen and thinner bezel.... Hmmm |
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Oct 24 2016, 10:00 AM
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#24
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Elite
2,718 posts Joined: Mar 2006
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My pebble time steel broke.
The main top right button was very unresponsive. But the good thing is pebble themselves are sending me a new one as replacement. Kudos to them. |
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Nov 16 2016, 01:11 AM
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#25
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Elite
2,718 posts Joined: Mar 2006
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Just got my replacement Pebble Time Steel.
Amazing customer service by Pebble. My Original Pebble time steel just stopped working. Particularly it's top right button. It was mushy and then it just didn't work. I panicked as my warranty period was suppose to end a week before this occured. Nevertheless, I got in contact with pebble support team and explained what had happened. They shipped me a new watch and I got it within 2 weeks. It's not just the body. They literally gave me a whole new watch. Inclusive of charging cable and strap. I'm really really impressed with them. Kudos to Pebble. |
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Nov 16 2016, 03:40 PM
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#26
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Elite
2,718 posts Joined: Mar 2006
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QUOTE(10071985 @ Nov 16 2016, 02:42 PM) so far been hearing good comments on their replacement service. Nope it broke after the warranty period. luckily yours break down before warranty period ends  1 week+ to be exact. That was the shipped date. They had every right to reject my claim. But hey they still did it. |
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