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 Are these counterfeits?, Are they selling fake UrbanDecay Naked2

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intuitable
post Dec 21 2012, 08:08 PM

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i have received mine today. the moment i open the packaging, i knew right away dat it is fake! dented cover and some lousy mirror. sigh... straight away i searched on how to check counterfeit naked 2 and dat is when i saw this thread.

later after i read all the comments, i emailed streetdeal.my and the merchant to make the complaint. i have been patiently wait for the product for a month when they actually promised to deliver them within 7 to 15 working days. each time i email the merchant, he/she keeps on saying that the product is out of stock and only arrived early this week.

1 hour after i emailed the merchant, they called but i couldn't answer. later i email again and they said that they're sorry for not telling me that it is actually a copy product of urban decay. they said they already told streetdeal and to the other customers earlier that the product is actually a copy product. i wuz like ' wut d heck..!! how could u tell me that?!! there is no such thing as 'copy product'..!!!'


i did tell them that i already emailed streetdeal again and again and also lodge a claim to tribunal of consumer claims and to urban decay cosmetics. at one point, i also asked them to understand our situation as customers when we feel cheated as we have been patienty wait for quite some time just to finally received a fake urban decay product.


later they replied that they will call streetdeal and asked for full refund. (which i am not sure whether is it streetdeal or the merchant whos supposed to make the refund) they also promised to deliver me one stainless steel mickey mug from korea for me as a compensation for waiting so long and for the misunderstanding.


i guess i shall wait whether will either the merchant or streetdeal.my really going to take the responsibility. will update once i get my refund.
intuitable
post Dec 22 2012, 10:14 AM

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QUOTE(lykanonymous @ Dec 21 2012, 09:48 PM)
is your Product from JLS Marketing also?.
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nope. mine is from this company name de magic box enterprise in penang since i bought mine thru streetdeal.my. if mine from jls, i wouldn't be dat worry since i stay sumwher in ampang. therefore i will personally go to their office. vmad.gif but since mine is from penang, i can just only 'talk' to them thru emails. cry.gif

Added on December 22, 2012, 10:23 am
QUOTE(iamhds @ Dec 21 2012, 10:49 PM)
I just wanted to share my experience with all of you here.

Firstly, I didn't know that these dealsites sell fake products so i had no qualms when I bought the Benefit - Finding Mr. Bright set from Milkadeal. The merchant was Greatcosmetics (Dande Trading). I bought the deal in October and received the makeup set in November. As soon as I opened the package I knew without a doubt that it was a counterfeit product.

Later that night I sent a polite email to Milkadeal. In summary I informed them that the product is counterfeit and how they should check that the merchants selling the product are credible. I also requested that they make a refund. I cc-ed the merchant in this email. I wrote a separate email to the merchant which was not so polite tongue.gif In summary I told them that I'm not stupid and know the product is counterfeit. I also told them that I will be lodging a complaint to KPDNKK. I also cc-ed Milkadeal in this not so polite email.

The next day I received an email from Milkadeal asking me to provide proof i.e. pictures of the product and why I believe to to be fake. I did a little bit of research on how to spot the difference between authentic and counterfeit makeup and found this thread, and realized I wasn't the only one being cheated. Sob sob.

Anyhow, I provided my evidence (photos of the counterfeit product to Milkadeal and a few sites on how to spot the diffrence) and a few days later they said they'll refund me by giving me store credit. Of course I was not happy with that and requested that they refund me real money. Haha. They agreed and about 2 weeks later I received a Payment Advice from HSBC that they have wired the money to my a/c.

Success!!!

I hope all of you will receive your refund although a lot of you here bought the Naked 2 palette and not from Milkadeal. Don't give up girls!
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so did u actually return the product and got the refund, or u got the refund and keep the product?

This post has been edited by intuitable: Dec 22 2012, 10:23 AM
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