QUOTE(mindyqq @ Dec 8 2012, 09:06 AM)
Dear Zhenny,
When I wrote to JLs they claimed that they will never sell fake products to customer, but now they told you the products different from original due to printing mistake, hmmm... It meant they are cheating all the time, there is never been authentic urban decay naked palette. All are counterfeit .
Since this is the case, you should ask for refund instead of exchange. You may forward the post that i attached their email to them , whereby they are so sure about they r selling the authentic one, instead of these printing mistake products.
I don't think urban decay will agree with all these printing mistake products, and they will definitely go for legal action. I will definitely ask for refund if I get mind.
Mindy, what will you do after receive from them?
i think your item will be same with me since from JLS.
i havent send for exchange yet.
but the item i receive is samething look real.
watch this post:
http://vickyhoang.blogspot.com/2012/06/rea...ke-naked-2.html''-REAL: Has the code (A047) printed on the box and a sticker on the palette''
mine receive got code A143 too.
and JLS sent me receipt of buying Naked 2 from NORDSTROM.
what is nordstrom?
Added on December 10, 2012, 2:13 pmQUOTE(mindyqq @ Dec 8 2012, 09:06 AM)
Dear Zhenny,
When I wrote to JLs they claimed that they will never sell fake products to customer, but now they told you the products different from original due to printing mistake, hmmm... It meant they are cheating all the time, there is never been authentic urban decay naked palette. All are counterfeit .
Since this is the case, you should ask for refund instead of exchange. You may forward the post that i attached their email to them , whereby they are so sure about they r selling the authentic one, instead of these printing mistake products.
I don't think urban decay will agree with all these printing mistake products, and they will definitely go for legal action. I will definitely ask for refund if I get mind.
Mindy, i am asking refund from Dealmates.
but Dealmates havent reply me.
after i got the reply will update here.

Added on December 10, 2012, 2:26 pmQUOTE(mindyqq @ Dec 8 2012, 09:06 AM)
Dear Zhenny,
When I wrote to JLs they claimed that they will never sell fake products to customer, but now they told you the products different from original due to printing mistake, hmmm... It meant they are cheating all the time, there is never been authentic urban decay naked palette. All are counterfeit .
Since this is the case, you should ask for refund instead of exchange. You may forward the post that i attached their email to them , whereby they are so sure about they r selling the authentic one, instead of these printing mistake products.
I don't think urban decay will agree with all these printing mistake products, and they will definitely go for legal action. I will definitely ask for refund if I get mind.
Mindy, the Dealmates staff ask me send the item to Dealmates company at KL.
i told them the PRINTING MISTAKE.
duno can get refund or not, hope can get it.
luckily Georgina mention REFUND, thanks Georgina.
This post has been edited by Zhenny: Dec 10 2012, 02:26 PM Attached thumbnail(s)