ni bru sorg....in US got hundreds complain about the iphone5...complain about scratch mark right after taking out of the box...after complain apple cs said...ohhh its normal...how mehh??

Beg to differ , how do you explain Nokia's aluminium quality on their phones? Both has anodized aluminium. Cut costs?

You compared with the iPhone , why can't I? Furthermore , its the same anodized aluminium we're talking here. So what do you think about the videos i posted previously?
Obviously cutting cost and selling it at "premiums"

same things goes to every smartphone service center .
eg : iPhone 5 - if you took a scratched iPhone 5 to Apple service center & told them that it is scratched when open box.
do you think Apple will 1-1 change for you ?

what you can do is , just prove to them .

i myself doing business also , if customer show me the product they bought is broken or scratch after some time using .
surely i won't simply change to them for free .

What i assume is iPhone 5 , which is scratched when out of box , singapore telco doesnt accept exchange for iPhone 5 .

for others product i think can , even samsung also can get 1-1 exchange . But only at Singapore .
In Malaysia telco , they memang will charge u , or repair for you je .