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 Any new VW Passat owners here?, Thinking of buying one

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zweimmk
post Oct 9 2012, 08:23 AM

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QUOTE(okyjace @ Oct 9 2012, 04:05 AM)
Hi. I am thinking of buying a the new VW Passat and am interested in getting some feedback from anyone here who just bought one recently. I'd be grateful to get some feedback from you about any experience you've had so far with the after sales service, performance of the car, actual fuel efficiency achieved, and whether you'd make the same choice today. As I am limited to buying CKD cars, I'm also considering the Camry too.

Many thanks in advance. Ken.
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It's a nice car. There's just a few problems so far

1. There's no electric seats or electric fold mirrors unless its the Passat Sport, which is 25k more expensive compared to the CKD version
2. There is some rattling sound from odd places on certain roads, it comes and goes but is less frequent if your car has been tinted
3. DVD-navi, reverse camera and dynaudio speakers are not an option unless you retrofit it at certain sources or decide to get rid of the default audio. Small issue unless you're a audiophile.

4. DSG mechatronic reliability - it's a hit and miss here really. Most of the major complaints come from the reliability of the gearbox. There is a suddenly loss of power with juddering then the error code comes up and you can't drive it anymore. Particularly affected models are: The Polo TSi, Golf TSi, Jetta TSi, Scirocco Tsi. There has been some cases reported about the Passat and Passat CC units as well but atm, it's more rare to hear of it. This particular issue is still dogging VW but supposedly there are fewer reported cases since the software update earlier this year. The gearbox is entirely replaced by VW when failure occurs under their warranty scheme but it's a huge inconvenience.

I've done past my first 5k and did my first 1L engine oil topup (DIY) using Amsoil. The drive has unexpectedly become extremely smooth after the 1st 5k and I'm happy so far. Service interval is set at 15k but it is suggested that you check engine oil levels every 5k. Fuel efficiency is listed in my sig (it won't appear if you are viewing this post in your mobile phone), I drive 65 to 70% city and 25 to 30% highway.

zweimmk
post Oct 9 2012, 11:18 AM

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QUOTE(cybermaster98 @ Oct 9 2012, 08:35 AM)
Spec wise the Optima wins by a small margin. Also has the wow factor in terms of design but to each their own taste. The Optima also has more interior legroom. The Passat is better than the Optima in terms of engine (since its a Turbo), transmission and handling. But the DSG gearbox does have its fair share of issues just like Zweimmk has mentioned.

So if you want a more powerful engine and better ride & handling and if ure prepared to pay about 34K extra for it, then go for the Passat CKD.
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I have to reluctantly agree. The KIA Optima K5 is indeed a car that offers much better value for money for the amount of features given. However, both cars are distinct enough in their own ways and the only way to know which car you prefer more is to go for an actual test drive yourself.

Forum input is a good place to learn about these cars and what to expect from them but the ultimate test still comes in the test drive with you and your family. Don't be afraid to do it at least 3 or 4 times to get a good feel of both cars.
zweimmk
post Oct 9 2012, 11:59 AM

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QUOTE(cybermaster98 @ Oct 9 2012, 11:54 AM)
Or maybe 9 times?  brows.gif
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Overly excessive but of course all within your consumer rights sweat.gif I think by the 4th time, a serious buyer would already have a good feel and idea of what they want in a car and whether or not the test car meets their expectations.
zweimmk
post Oct 9 2012, 01:35 PM

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QUOTE(okyjace @ Oct 9 2012, 12:01 PM)
Thanks for all the suggestions and responses, and zweimmk in particular. The Kia Optima (and Pug) is a nice looking car indeed, but I am limited to CKD models only because it is a requirement of the REP programme. While I agree that the new Camry isn't very appealing, it is one of the few recent CKD cars in this segment and I have very good first hand experience with this model. My father's 7 year old Camry is still running well with no problems since the day he bought it. Interior noise is still low despite several minor knocks and scrapes here and there. I guess it is hard to know how these new generation of engines with turbo will perform in the long run (after warranty expires) with Malaysian fuel. zweimmk - Were you able to  find any information on this potential issue?
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Unfortunately, no, there's no information on how reliable VW engine is after many years of use. Especially since cars aren't built like they were used to back in the day.

What little information I can tell you is this:

1. Up until now, I have never come across VW engine failure in any of their Passat, Golf, Polo, Scirocco models, not for any of the cars in Singapore or Malaysia at least. The most notorious problem is with the DSG mechatronics but aside from the obvious inconvenience, you are well covered by the 5 year warranty program. Btw, the current Passat engine is the same engine found in the pre FL Audi A4, I believe the engine code is EA888 (2nd gen?), 1.8L 118kW model.

2. As far as petrol is concerned, I use RON95 and there are no issues. The car still runs well and especially after I topped up my engine oil past the 1st 5k, it is especially silky smooth to drive now. At this point, I wonder if its because the engine has broken in or is it because of the Amsoil engine oil I'm using. Either way, I'm satisfied.

3. Interior cabin noise is around 66 ~ 71dBA on the highway at speeds of 110km/hr? I actually did a reading between the Passat and the Mercedes C200 before, the C200 actually measures at approximately 62dBA ~ 66dBA running at the same speed. In layman's terms, it's definitely as quiet if not more quiet than the Camry. For the first time in years, I can actually enjoy the audio in my car thanks to the premium audio and quietness of the car. In my old car (current generation Corolla Altis), I used to just keep the radio off because I found both the audio and the road noise annoying.

4. The latest Camry will probably still carry on the same traditions of being a reliable and easy to maintain car. I have no doubts on that. If resale value, trouble free ownership and service network are your priority, just go with the Camry. It's a buy, drive and don't look back car. It's lack of features means you can always throw in aftermarket gadgets and stuff to spice things up.

5. The Passat comes with Continental Sports Contact 5 tires. I've been told it has some self sealing technology if you run over a nail. A 3rd party tire manufacturer told me that when I pumped in Nitrogen gas for my tires. According to him, it will seal itself up if the puncture is minor nail types but it will not protect against side scrapes type of puncture. It's hard to put into words but it's a nice little piece of information to know.

Hope that helps

This post has been edited by zweimmk: Oct 9 2012, 01:41 PM
zweimmk
post Oct 12 2012, 11:40 AM

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QUOTE(okyjace @ Oct 12 2012, 12:07 AM)
Carried out a test drive of the Passat today. I'm pleased to report that the car is pleasant to drive and acceleration is good. For me, I was a little let down by the CKD model not coming with GPS and Bluetooth. Seems rather pointless to have a big touchscreen for just radio functions, though I understand the intention to keep costs down. There is also no keyless feature, but that's not a big deal for me. Looking forward to doing a test drive on the Camry next.
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I can live without the GPS or Bluetooth although it would nicer to have them rather than not.

1. 3rd party GPS system will always have faster map updates
2. I rather not use the BTHF System found in the car as I really dislike people listening into my conversation. Particularly if the conversation is sensitive in nature and you so happen to have a passenger.

A DVD video in motion system would be much better though, that and a reverse camera although the optical parking system is really quite good.
zweimmk
post Oct 13 2012, 10:46 AM

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QUOTE(kadajawi @ Oct 12 2012, 07:21 PM)
C5 is also interesting, yes. Especially if comfort is very important for you.

@zweimmk: I always thought the VW RNS 510 was quite pleasant to use. It's a good unit. However I would indeed be a bit worried about maps in Malaysia. Basically I would only use a Garmin over here.
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Indeed it is, but I listen to a fair share of Mandarin, Japanese and Korean music alongside with my regular English mix and the RNS510 cannot display Asian fonts, I'd really wish they would update the firmware of their RCD510/RNS510 so that it would also support Asian fonts. Aside from that, updated maps would be an issue to contend with as well.

It's a very minor issue, but it's still a minor annoyance.
zweimmk
post Oct 18 2012, 07:57 AM

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QUOTE(okyjace @ Oct 17 2012, 09:25 PM)
Below are the prices I have received so far before any further negotiations.

Camry 2.5L 125K
Passat 1.8L 142K
BMW 320d 170K
BMW 520d 242K
Merc C180 154K
Merc E200 259K

Haven't managed to test drive the 5-series or E-class yet. But for me the 3-series and C-class are just a little too small after having a very close look at them today. In terms of interior space, I'd say they're more comparable to a Civic/Altis. It's the kind of cars I would consider if I already had a big SUV as the main family car - or if I was in my mid-20s with cash to burn.
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At 125k, I won't mind buying the Camry 2.5L for the offered performance, safety, reliability and features. It's till 17k worth of savings minimal compared to the Passat.

For 17k less

You have 2 less airbags
No Vehicle Stability Control and Traction Control System
No Cornering lights
No Rain sensing wipers

Overall, I would consider the Camry a good buy and arguably best bang for the buck at that price point and ONLY if it's at that price or less.
zweimmk
post Oct 18 2012, 09:38 AM

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QUOTE(cybermaster98 @ Oct 18 2012, 08:32 AM)
How is it that the Passat price is 20K more than the Camry since the original price of the Passat is about 6K cheaper?

Are these OTR prices for CKD models?
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I wonder if he typed it up wrongly but nevertheless, at 125k - it's a no brainer. Nevermind if it has less safety, it's arguably still a good deal.
zweimmk
post Oct 31 2012, 01:18 AM

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QUOTE(kenso77 @ Oct 30 2012, 11:24 PM)
And here's what I think about the Passat:

http://www.kensomuse.com/the-volkswagen-passat-sedan/
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Don't entirely agree with certain parts of your review and personal style too overboard for my taste but still a decent write up nevertheless.
zweimmk
post Nov 6 2013, 11:09 AM

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No issues but my battery went konk, they replaced a new battery for me within 2 days (old: Moll, new: Varta) because my car was also sent in for servicing as well - FA Wagen Glenmarie is really slow and I wouldn't go there again.

Another annoying issue is the rattling in the rear of the car. It's the plastic board behind the rear seats and the cables, get some guy to tape up the cables and add a piece of sound deadening mat to the rear plastic piece and rattling issue will be resolved.
zweimmk
post Nov 6 2013, 03:19 PM

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QUOTE(dtna7 @ Nov 6 2013, 02:04 PM)
Yes, almost 20k off. Was in a VW showroom a few days ago. Bad news for those wanting to sell their Passat now.

Initially i thought only the DSG jerking in stop and go was the only thing owners would have to bear, but a colleague of mine testified that there is gear engagement problem as well during stop and go. Like the gearbox hangs in neutral for a while before switching from 1st to 2nd gear successfully. Until today he has yet to get the clutch replaced for warranty.

You might wanna test this out in a test drive before signing the papers. blush.gif
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It has happened once or twice, but this rarely occurs in my experience. And I've had my car over a year now.
zweimmk
post Nov 8 2013, 10:45 AM

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QUOTE(syedakmal @ Nov 7 2013, 01:11 PM)
so no complain at all after having the car for a year?
because the comments on dsg has been really bad in the facebook.

still considering on getting the passat.
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I'm happy with my car so far. Even done some soundproofing to the car so that makes me even happier.

DSG jerkiness and drag will always be there, it's the characteristic of the gearbox but so far I'm okay with it. Surely an automatic transmission will feel smoother no doubt but the quick shifts of the DSG makes it all worth it.

The service center is kind of crap, but I figured since I just drop of the car. My dealings with them is minimal. And I usually book about a month in advance and triple confirmed 2 weeks before and a week before the actual service date.
zweimmk
post Nov 9 2013, 08:14 AM

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QUOTE(syedakmal @ Nov 9 2013, 01:55 AM)
so the dsg is not the same with auto transmission?

no problem at all with auto transmission?
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It's an automated manual transmission.

I have no issues so far, aside from the typical jerkiness and drag in heavy traffic every now and then.
zweimmk
post Nov 10 2013, 06:25 AM

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QUOTE(limks123 @ Nov 9 2013, 10:58 PM)
Hi zweimmk

Just wan to know what makes u prefer passat? Hope to hear ur opinion. I tested passat n accord 2.4 today. Like the feels on passat, power is there n road noise inside the car is nice n low compared to madza 6 (tested last wk) n accord. Just the design a bit boring hahaha.
Now in dilemma whether to choose passat or not?, will there be a newer version coming soon nex yr since VW giving pretty attractive rebate.
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Just remember if you choose a conti, you gotta put up with conti prices. Servicing about rm550 to rm650 each time 15000km (I usually do mine every 12 to 13k). If you intend to so some aftermarket mods like soundproofing, it wil usually cost a little more too. Tire replacement cost about rm650 per piece and upwards. If you aren't particular about brand then prices start from rm480+ onwards.

Aside from all this, the service center at VW are typically not too great at customer service compared to Toyota or Honda. And you usually need to make your appointment about 3 weeks in advance minimum. Finally, if you can deal with all these issues, the car itself has the typical plastic creaks and rattles suffered by all continentals and of coz the infamous DSG problem although it doesn't hit passat units as commonly as it does to polo or golf owners.

These are the cost impact and problems the car has, if you can deal with it then by all means go ahead and get a passat. If you think it's too much hassle then stick to Japanese.

I chose this car because the Camry was really horrendous in its safety & equipment offering not to mentioned overpriced. The new accord wasn't available last year but I still wouldn't have bought that either coz Hondas have fit and finish are usually quite inconsistent. The Mazda 6 would be a fine choice but small boot and no full size spare tire would not fit my needs. At the end, the passat was just superior in offering a good mix of driving pleasure and daily practicalities.

This post has been edited by zweimmk: Nov 10 2013, 06:30 AM
zweimmk
post Nov 10 2013, 02:28 PM

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QUOTE(limks123 @ Nov 10 2013, 01:39 PM)
Thanks for ur valuable opinion, much appreciated. Servicing cost n tyres is not a main factor to me. I myself after tested drive still much peferring passat (like the feeling n cabin low noise), haha just tat my parent a bit objecting tis decision as u know old mindset only T&H. Went to test camry tis morning, the interior design reli awful, was driving 60 to 70km the wind noise quite obvious do not know why. Still passat the best haha, hope dsg is ok.
Another question, will there be any newer version coming out nex year? Hehe scare if after bought new version coming out.
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The typ 3C Passat B7 is considered a 2011 model. If this car still goes by a 7 year cycle then, a facelift should come around 2015.
zweimmk
post Jun 22 2015, 03:33 PM

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QUOTE(danielisme @ Jun 22 2015, 10:55 AM)
Ok first of all actually my old accord still good condition which was 4 years . Nothing problem at all .
The new passat problem give is something knocking sound from under carriage which sent to VW and changed two parts the sound still there
The service advisor never ask me to go with him what sound is that but just simply changed other part then give back the car to me but the sound still there .
I think the service center not done professional
That day the radiator water lesser and indicator light on but I just sent my car for service two weeks ago how come they dint notice my radiator water is in minimum ..? Anyway I sent the car to VW . They just top up the coolant
But never tell what happened .
One week later radiator light on again
Then sent to VW again .
Yesterday the engine oil indicator on too
. And on highway the car is swing
Passenger behind feel dizziness .
And the air cond flow doesn't benefit to rear passenger
. the internal space is smaller than accord .
The rear boot closer design also difficult for ladies
Lastly the jerking clutch problem ...
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1. It could be a lower arm bush problem or absorber konk.
2. Engine oil - make sure to check every 3000km to 5000km in regards to your engine oil level.
3. Car roll is inevitable - How hard are you taking your corners? If you are driving normally, there's no way your passengers should be feeling nauseous or dizzy. I would advise you to consider buying H&R Anti-roll bars to improve your car's cornering abilities if you take corners at a very high speed.
4. There's a rear air cond vent, granted - it's not very powerful
5. Internal space is something you should already know before you buy the car. Why complain about that now?
6. Jerking clutch is wear and tear. Go SC and claim your new clutch ASAP.


zweimmk
post Aug 24 2015, 01:25 PM

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QUOTE(nancynotlousy @ Jul 20 2015, 12:39 PM)
I dun know about Passat Maintenance, for me -? My Jetta maintenance, is just normal. But of course la! if VW service centre can give more discount is better...

Btw
Accord 2.4 175ps@6,200rpm
Camry 2.5 (now only available in Hybird) 160ps@5,700rpm
Camry 2.0 167ps@5,700rpm
Passat 1.8 160ps@6,200rpm

For me, I think Passat is almost on par with accord and camry la!! merc and BMW I really have no idea
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Those numbers are only on paper. In reality, the only non luxury petrol D-segment sedan that will outrun and outpower the Passat is the Ford Mondeo/Fusion.
zweimmk
post Aug 24 2015, 02:30 PM

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QUOTE(earl-ku @ Aug 24 2015, 02:21 PM)
Yeap - mondeo is the only car on paper which will be worth of a tapauing the passat ...

but then the only issue i find in terms of missing functionaly on the passat is

1) Keyless entry
2) No built in GPS on the ehad unit, should have included the RNS510 heatunit
3) based on point 2 above, a reverse camera

this the 3 missing items as compared with most non luxury petrol D segment cars
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I rather just live without that and just give me the 6 speed DSG and 2L TSI engine instead. That would make me a lot happier.
zweimmk
post Sep 9 2017, 10:17 AM

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QUOTE(SyathibiyMegat @ Sep 8 2017, 08:38 PM)
So is the DSG in your Passat still running good? Planning to buy a used Passat, but it's out of warranty already. Do you think I should go with it?
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Still worked fine when I had it. Don't see why it won't work properly knowing the mechatronics has been replaced.

2nd hand Passat is worth if you can purchase it at 60k or lower for any 2014/2015 models.

For Passat that is out of warranty -

Clutch - about 2k (wear and tear, but new version can tahan very long)
Mechatronic system - 6k? Can't remember (updated version is reliable but may also fail)
Fuel Control Module - 1k+? Don't remember (will fail once, don't know how reliable is the replacement)
Water pump - 1k+? Don't remember as well (may need replacement over time)
Speed sensor - Rm300 per unit, total 4 (Will fail over time, but mine lasted 5 years also no issue)
Lower arm bearing - RM300+, don't have to change the entire lower arm unit (wear and tear item)
Absorber mounting - RM400+ (wear and tear item)

Get ready a sum of money if the car has over 100,000km

 

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