Guys,

I went to TMpoint last week to apply for 4Mbps upgrade.

Before this, checked the website for my area coverage -> available.
Confirmed at TMpoint for my area coverage -> available.

So the CSR processed my application and said the technician will call me.

After long wait, I called to 100, and the CSR told me technician said my line cannot support.

My modem status:
Data rate (Port rate): 1024/512
Max rate (Line capability): 9920/932
SNR: 44/22
Attenuation: 27/13

Strange thing is, the technician never call me, never set any appointment, never come to my house.

Should I insist to have another technician to check for this?

Noticed my area was upgraded to ADSL2+ and decided to upgrade from 1 Mbps to 2Mbps first, before 4Mbps.

TMpoint...done.
After few hours
Port upgraded to 2.5Mbps.
Account cap increased to 2.0Mbps.
Speed test...85% archived...pass.
SNR Margin: 40 / 28
Line Attenuation: 21 / 8

So just let it run 24/7 and no DC. However, after one week, my speed back to 1Mbps, called TM, and they said technician cannot reach me and cancelled the upgrade.

Second attempt, straight apply to 4Mbps.
TMpoint...done.
After few hours coming out from TMpoint
Port upgraded to 5.1Mbps.
Account cap increased to 4.0Mbps.
Speed test...85% archived...pass.
SNR Margin: 32 / 24
Line Attenuation: 23 / 8

So after running 3 days 24/7, without DC, I decided to call the technician, is the same technician assigned, and guess what, he told me he will not approve the upgrade, and asked me to upgrade to 2Mbps enough. I tried to negotiate for approval, cause I am satisfied with conditions, he still insists not to approve.

Have you guys encountered this kind of problem? Very frustrated! Can I ask TMpoint to just activate the upgrade without technician check?

This post has been edited by engtat: Aug 27 2013, 11:38 PM