i got no unifi at my area terengganu lol

Call your technician to check if he ported the port wrongly.

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Added on December 13, 2012, 6:02 pmif you want to apply, patiently wait until 15/12, they will have free one month promo on BIZ package for both UniFi and Broadband

This post has been edited by jovenne: Dec 13 2012, 06:02 PM

Waiting for technician to come n upgrade mine to 4mbps

awww.....too bad to heard that....then how about broadband? if not you got no choice but have to take the soho plan already

'

need to take SOHO plan liao lo no choice

very2 dulan.. internet always not stable..

First step is to call 100..

ya....you got no choice already

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Added on December 14, 2012, 4:04 pmcall 100 and make a superior complaint every hour...

This post has been edited by ken120: Dec 14 2012, 04:04 PM

technician come my house twice already still cannot solve the problem.. i guess i just have to wait patiently now..

can i know you on9 almost 24 hours or only certain hours?

if certain hours only..get broadband + router then..save your cost later.

Why bother asking tmpoint pple when u have the option to email them through tm website. Use their email support which has auto generated forms to file a query to them. It'll take 1day*but make sure not during friday because they do not work on weekends*

Usually when they check, they'll ask for your homeline number. Not your address. Those asking for address will always return a not available status.

Btw, it's not advisable to haunt their techline everyday due to some lagging. It might be an international routing issue.Give it a day or two and it'll go away. Unless you can't login to streamyx totally.
I used to did that before and i've experience the worst case whereby they directly switched my 1.5meg *1meg package* to a genuine 1meg line lol.

Usually when u first got your streamyx package installed, they'll give u abit more juice to your line. 1meg package will have a connected speed at 2meg. Of course connected and true speed is different thing. Yet i could hit 150-170kbps downloading consistently.

Actually I never call them to complaint about the lagging or anything as I don't know what to say to them. I don't want to sound noob and pretend that I know everything when I know nothing about networking.
Is router play a part in having good connection as my aunty have the DSL-2640t.

Just sharing my speedtest result.

my torrent speed back to normal
got throttle for almost a month

The advise is applying to majority in here who mention calling the techline for small issues. It wont solve the problem anyway but make the situation worst in many times.


For this situation u'll need to call tmnet to check what's going on. Speedtest locally should hit above 1meg*if you are on 1meg package*. Anything belows indicates something is wrong.

ok. I will call them regarding about this. So, speedtest is reliable if I want to make a complaint?
I currently waiting for them to come to change to 4Mbps if they ever come. They did try to come before but my aunty is outstation so have to set a new date.

Called tm. End up is their cable burn
So next time anyone facing this problem
Connected but can't surf Internet.
Ask tm to check the cable
With new cable the line is very stable

It will take sometime for them to eventually upgrade it to 4mbps.

They will come for sure. For my case, they call during morning 10am.

I have no problem with waiting. It's the service that really got in the nerve. Playing online with ps3 last night was so lagging. I try to ping to google but most of it it shows timeout or ping over 2000.

hm.. one simple troubleshooting step u can try.
Is the adsl line splitted ? Means are u using the same line for phone and also internet line.
If yes, check the adsl line is it splitted via a dsl filter or normal filter.*Google up for difference between the look dsl filter and normal ones.*
If dsl filter, pick up the phone and check is the phone tone clean or there's some other noisy sound besides the phone tone.
If there's some noisy sound other than the phone tone, something might be wrong with the line itself.

If none u can try check the modrout itself. Though there's rare chances that it could be causing the problem. The model u provided seems to point to dlink. And seems to me dlink modrout had problem of overheating in the past on their older types. U could borrow another one from someone else to test out.*Remember to erase the password and login id after using*

If nothing helps, i suggest waiting for the technician to come to install 4mbps. No point calling tm careline for help since u already applied for an upgrade. They will give u a new modrout + dect phone for free too. Though dect phone need to go to tmpoint to collect lol...

streamyx is not suitable for ps3 online gaming due to the upload speed and the line stability...confirm will get lagging most of the time or probably get delay as well... normal surfing or video streaming is good...but for ps3 not so suitable...