hi all,

I initially booked my PC in July, during September they sent a letter for the RM380 eVoucher, and by October, I asked my SA for the 2k deduction. When I went to my first service, the counter says I do not have any eVoucher creditted despite I show them the letter that I received. I had to pay on the spot(lucky I brought my wallet) and was very angry and called my SA.

My SA replied that "You want the 2k discount or the RM380 eVoucher" and I felt even angrier. So I called up Toyota Support and they ask me to send an email to them with the letter scanned as proof. I sent the letter and by today it's a week's time and no one called or replied my email.

This made me furious somemore, I wrote another email and this time I cc Toyota Japan(email given by timeonce, thanks! =p) and I got a call like an hour later saying the RM380 eVoucher is creditted to my car already. I checked through TribeToyota and indeed, the RM380 is there

Just an experience with lousy SA and lazy Customer Support by Toyota to share with you all =)

i also got the same problem. just call to book my 1st service and check with girl. The girl said dun hv evoucherRM380, ask me call my SA

post on behalf christinelcy 

do you two still have the letter? if yes, please scan and email to customersupport@toyota.com.my stating you did not receive your evoucher. Try this if your SA don want to give you the RM380 voucher..