QUOTE(sbsoo111 @ Oct 27 2012, 01:36 AM)
like to share my experience in taman shamelin cheras service center. I have posted in the forum before that after i did my 2nd service there, my fc dropped significantly from 889km full tank to 730km. on that service, i also asked them to replace my wiper because the wiper always make a stain on my wind screen that blocking my screen.
on that day, a manager (edward) and engineer (Ah boy) is handle my service, the service just a normal service, but i notice they adjusted my brake, i thot that is normal so i just drive back. after 2 weeks of used, i realise my fc dropped so i drive back to sc. the manager edward told me ah boy is no longer working there and he will allocate another engineer for me to test my car. that engineer seems dont know anything about prius c and he plug in his device and start reading, we went out for test drive and he seems no idea on those running figure. and when stop, he just tell me, everything is normal.... (wtf...!) i asked him what is normal, which is the international figure that should prove "ok". he dont know how to answer my question and he told me he not sure what had been done on the car by the last engineer. (WTFx2!) i asked them it should be a standard service and why u all adjust my handbrake, and he tell me the brake also get adjusted... and he asked me to press the brake pedal lighter... (wtfx3!) i asked him to call the ah boy to explain,and he tell me he already resigned.... (wtfx4!!!) i asked him to adjust back everything, and he give me so many excuse and seems he dont know how to fix hybrid car...
what the hell all these about? the sc engineer only know how to change motor oil? contribute x10 more expensive on the workmanship just to get reply on they dont know how to fix back that they spoilted?! his reason is totally not acceptable!
after that i talk to their manager edward again and he said he will raise a case to hq and assign the so called "malaysia hybrid expert team" to diagnose my car. but the team only got 1 in malaysia. and the waiting time is "unknown". i asked him about the wiper issue, he straighaway tell me wiper no warranty, i tell him the wiper is a defect unit and it blocking my view because it will mark a rubber stan after each swap. he said he will put a polish on my windscreen but it have to take me whole day.. im thinking here, why polish my wind screen need a whole day?! it should be very straight forward by just wipe with a span right? it only take him 5 minutes to complete the job, i can guess he trying to make me trouble and want to give up the complaint. but nvm, i do have time, i said i will come tomorrow to do that. (i did come to fix it on tomorrow and he ask me to test for some days.)
after a weeks, i realises the situation doesn't get any better. i drive back after a month, i asked them to view on my car, the sc just reply me again "no warranty". this time i have no patient anymore, i straight away shout on the sc. i tell them u all asked me to come so many time and ask me to test it and return back when problem reoccured. now the problem happend and u just so easy to reply "no warranty?!" i also asked them how about the FC issue? why no people followup? the manager "Lim" just reply, it should be a driver behavior on fc issue... (i really going mad now). i asked them dont threat me like a dumb, i said i will report it to the toyota customer service center and put in the forum how is this sc threat their customer. that manager just reply me "it is your choice" (wtf...!) i asked him so what is should do now? he said he will help me personally to report to the HQ about my concern and will return a call to me after 1 week. thursday, i called them my self (after 12days passed), and the guy said will return call me asap. but.... until now still no call from anyone.
i think this is enough... i posted here and hope u all can see it. avoid TAMAN SHAMELIN CHERAS TOYOTA SERVICE CENTER!!!!!!!!!!
(owned by Wing Hin Motor Sdn Bhd)
reason?
1. they will spoils your prius.
2. they dont know how to fix your prius after they spoilt it.
3. they will threat u like dumb
4. the engineer in that SC only know how to change motor oil.
5. when u want to make complaint? they said they area okay, because toyota need them more than customer.
i do found few complain on the same service center, eg
http://www.nccc.org.my/v2/index.php/home/1...ntre?format=pdf
you should able to see how pro are them.
Sorry to hear about your bad experience, I know Toyota always put customer on priority, my SA told me they will kena warning letter if any complain happen. Probably the SC staff not planing to work there anymore, so they don't care about your complain.on that day, a manager (edward) and engineer (Ah boy) is handle my service, the service just a normal service, but i notice they adjusted my brake, i thot that is normal so i just drive back. after 2 weeks of used, i realise my fc dropped so i drive back to sc. the manager edward told me ah boy is no longer working there and he will allocate another engineer for me to test my car. that engineer seems dont know anything about prius c and he plug in his device and start reading, we went out for test drive and he seems no idea on those running figure. and when stop, he just tell me, everything is normal.... (wtf...!) i asked him what is normal, which is the international figure that should prove "ok". he dont know how to answer my question and he told me he not sure what had been done on the car by the last engineer. (WTFx2!) i asked them it should be a standard service and why u all adjust my handbrake, and he tell me the brake also get adjusted... and he asked me to press the brake pedal lighter... (wtfx3!) i asked him to call the ah boy to explain,and he tell me he already resigned.... (wtfx4!!!) i asked him to adjust back everything, and he give me so many excuse and seems he dont know how to fix hybrid car...
what the hell all these about? the sc engineer only know how to change motor oil? contribute x10 more expensive on the workmanship just to get reply on they dont know how to fix back that they spoilted?! his reason is totally not acceptable!
after that i talk to their manager edward again and he said he will raise a case to hq and assign the so called "malaysia hybrid expert team" to diagnose my car. but the team only got 1 in malaysia. and the waiting time is "unknown". i asked him about the wiper issue, he straighaway tell me wiper no warranty, i tell him the wiper is a defect unit and it blocking my view because it will mark a rubber stan after each swap. he said he will put a polish on my windscreen but it have to take me whole day.. im thinking here, why polish my wind screen need a whole day?! it should be very straight forward by just wipe with a span right? it only take him 5 minutes to complete the job, i can guess he trying to make me trouble and want to give up the complaint. but nvm, i do have time, i said i will come tomorrow to do that. (i did come to fix it on tomorrow and he ask me to test for some days.)
after a weeks, i realises the situation doesn't get any better. i drive back after a month, i asked them to view on my car, the sc just reply me again "no warranty". this time i have no patient anymore, i straight away shout on the sc. i tell them u all asked me to come so many time and ask me to test it and return back when problem reoccured. now the problem happend and u just so easy to reply "no warranty?!" i also asked them how about the FC issue? why no people followup? the manager "Lim" just reply, it should be a driver behavior on fc issue... (i really going mad now). i asked them dont threat me like a dumb, i said i will report it to the toyota customer service center and put in the forum how is this sc threat their customer. that manager just reply me "it is your choice" (wtf...!) i asked him so what is should do now? he said he will help me personally to report to the HQ about my concern and will return a call to me after 1 week. thursday, i called them my self (after 12days passed), and the guy said will return call me asap. but.... until now still no call from anyone.
i think this is enough... i posted here and hope u all can see it. avoid TAMAN SHAMELIN CHERAS TOYOTA SERVICE CENTER!!!!!!!!!!
(owned by Wing Hin Motor Sdn Bhd)
reason?
1. they will spoils your prius.
2. they dont know how to fix your prius after they spoilt it.
3. they will threat u like dumb
4. the engineer in that SC only know how to change motor oil.
5. when u want to make complaint? they said they area okay, because toyota need them more than customer.
i do found few complain on the same service center, eg
http://www.nccc.org.my/v2/index.php/home/1...ntre?format=pdf
you should able to see how pro are them.
Anyway honestly, my car FC also drop abit after my 2nd service. I heard my friend said all due to the new engine oil, somehow maybe the engine oil haven't smooth enough/adapt to it & affect the power of the engine. Guess after another KMs drive should back to normal/optimum.
Please made a call & email to Toyota customer service, hope they will able help you.
Good Luck
This post has been edited by conqu3ror: Oct 27 2012, 05:48 PM
Oct 27 2012, 05:43 PM

Quote
0.0421sec
0.30
7 queries
GZIP Disabled