OP, I sent a PM. Please reply.


fuad

Hijacking this thread a bit.

Are there anyone else who does PS3 reballing AND produce proof of workmanship like cinkiah? I want to get my PS3 reballed and he seems to be super busy.

For future use, please state your LYN ID, phone number (optional), location and proof of your reballing efforts.

I'd rather YLOD PS3s get repaired than ending up in dumpsters and not being recycled.


fuad

Thanks for the link.

Just like edrawrr, I too would like to watch the reballing process. I need to know that it is done right on my PS3.

What's frustrating is that it seems to me those who sent their PS3s to you is immediately put on your work list. But those who are negotiating with you to see the reballing process (and not about the price) is being put on the back burner.

It is a customer service problem. You're not updating those (like me) on the dates that are available for on-site observing. You're not updating your thread (this thread) about how many PS3s that are on the list to be repaired (with LYN usernames), the PS3 you're repairing currently, and the LYN PS3s that have been repaired and sent back. Handling customer service can be annoying but it is important to any business. Handling potential and actual customer expectations are crucial because they generate goodwill and future income.

I'm not writing this post to get you to fail. I want you to succeed because what you're doing is a great service to PS3/PC/Laptop owners.

For the LYNers whose YLOD PS3s have been repaired by Cinkiah, please post your testimonials here!


fuad

I didn't even asked to be pushed up in the queue. What I didn't know was that there's a long queue.

Here's what I was expecting: I was expecting to be informed of a weekend date that I could personally send my PS3 and observe the reballing or at least the removal of the GPU/Cell. This was back in October. You were busy repairing Macs so you'll have to get back to me on that. So that's okay, I thought. Then a couple of weeks later, you post on this thread pix of you repairing other PS3s. And I still got no updates.

Like I said, it's a customer relations issue. You're not updating people who read this thread about the LYN PS3s you're working on, if you're working on them at all. If you had told me that the date I could send my PS3 would be February 12 or 19th 2013, I'd be okay with that because I have a fixed date. And if you told me it would take 2 weeks after that date, I'd be okay with that too. My expectation would be managed and I would be reassured.

Imagine I'm selling something you want. I use a forum to announce that the first shipment is only 100. You inquire about getting one and ready to make a payment. I tell you that you're the 130th person but that the next shipment comes in a week. Within that week, some airport equipment malfunctioned causing a 3-day delay. I know about this but I didn't tell my customers, including you. If you had expected the shipment to be at a certain date and nothing was delivered, what would your reaction be?

You're more than just a qualified electronics technician. You started a reballing business and therefore you're an entrepreneur. For a small business sometime it means you're the cleaner, the purchaser, the accountant, the cashier and the receptionist. The job scope is bigger.

Unless of course what you're not saying is that you're not the owner of this business.

So I would like to get some clarification on the queue.

1 - Do people get on the queue only if you received the items to be repaired?
2 - Do people get on the queue if they confirmed they'll meet up and send you their item? (My case)
3 - Are items repaired in the order of the queue? (Assuming parts are available for repairs) Or do you prefer to work on the Apple products first?


fuad