I read all the comments and saw Bluegrad is good system.  How much are they charging for condo?

This is ur home Modem issue.

Are u using TIME Fiber?
Some TIME fiber modem block the DTMF..

If u are using UNIFI and got this issue, just contact TM ask them to change other modem.

The alarm is connected to a phone sim card using huawei b618 wireless modem. It works on Digi before they implement VoLTE. At one point they can still turn off volte n it works for a while. But after that the whole network get upgraded n it never worked since. Tested with Digi, Celcom n unifi prepaid.

Yes, this method no longer work.
Telco block something.
We also can't do anything.
Maybe u can consider to add a P2P module, and connect to ur 4g router for app control and notification.

By right, their stupid P2P was a failure in the first place. Their stupid tech will ask you to off/on the device then it will work again for a month or so. If Archtron (Blueguard) is a responsible company should have done a recall and replace it FOC. Instead they just keep silent. I have already BAN this stupid company as my supplier. And you know what, if over warranty they will charged rm50 and changed the chip imeddiately. If under warranty, foc but takes 3 days. Wasting their customer precious time & travelling cost if far from Puchong.

Then what you recommend? Don’t seem like many good choices out there.

Paradox or if you have extra dough go for Ajax!

what alarm is that Ajax? can share more info

Guys,

my Bluguard alarm modulue stop calling me when the alarm triggered, what should i check...? Usually it will call from my UniFi phone to my mobile.. but its stop working for few months now.. I only got the notification from their crappy app..

My setup already over 6 yrs old...

hi, want to ask bluguard cannot use unifi phone? my old alarm dfa3300 cannot call out after unifi change a new modem to me. i went to shop sell bluguard their tell me if replace the new unifi modem cannot use the phone to call out, even new alarm also cannot. must use p2p is this correct or the people just want force me to buy the p2p module?