How to deal with this situation: Happen to my cousin sis wife

"We bought 2 vouchers from LivingSocial (for Samara Beauty & Spa, Plaza Damas) and when we called for appts, we were told by a lady, Rgeena that weekends were all full. I told her that the vouchers will be expiring on 23 July 2012, she told me that the management have decided to extend till end of August 2012 and was given an appt date on 26 August 2012 @ 3.30pm. I tried calling them the week before our appt date but no answer. We went on the appt date and found it CLOSED !!!! There were many other vouchers slipped into their glass door..!!! This clearly shows that the merchant has the intention to mislead and delay thereof causing the expiry of the said redemption period. I have asked LivingSocial to look into this but they said they are not liable as the vouchers has expired !!!!! Like that we consumers are at their MERCY ??!!!

The posts below shows that are many who was conned too..

Please share this out...

https://www.facebook.com/pages/Samara-Beaut...2?sk=info"

the fuk?

What do you mean "the fuk"

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Added on August 31, 2012, 12:13 amCan she complain to Tribunal Pengguna for both Living Social and also its merchant

This post has been edited by rosamundwo: Aug 31 2012, 12:13 AM

actually its kinda normal ...
living social is just a platform ... something the sellers use to advertise their stuff ...
cant go against platforms, because they cannot check the authenticity of each and every merchants that uses that service

So that means, consumer bought from Living social and unable to use the the service

then we consumer are at the lose if we purchase from Living Social and also other similar sites?

This post has been edited by rosamundwo: Aug 31 2012, 12:21 AM

Refer to my LINK here.. I'm having the same problem with livingsocial too.. I'm giving them 7days if i still not getting my refund i will bring this matters to malay mail hotline. You should bring up this matters & make a fuss on it. 1 word livingsocial is a penipu scammer. I will stop buying voucher from them ever. I very fed up with their tactics & i'm not gonna let this go until i get my refund back.

This post has been edited by kids_4ever: Aug 31 2012, 12:29 AM

thats what you get for buying stuff from the ghost from the ring

In fact, this really does have bad image for Living Social Malaysia. Consumer pays so much for service and they are not making sure it's delivered to consumer.

How can we use and trust living social again?

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Added on August 31, 2012, 12:30 amI've contacted edwin wang, Living Social malaysia CEO on this, but i duno whether he'll reply on this matter or not.

EDWINWANG79@GMAIL.COM

This post has been edited by rosamundwo: Aug 31 2012, 12:30 AM

You can have a check at their fb. 10 out of 10 comment are bad toward them. I advise just stop buying from livingsocial & trust only groupon. They have better service & customer care service. They will refund no matter what as long as there are cancellation at either party. I hate when they talk about voucher validity is over so they cant do refund. Bunch of crap & nonsense. I'll not letting go of my case unless i get back my refund. I hate being cheated.

Thanks for providing the e-mail. I should forward my case to him also =)

This post has been edited by kids_4ever: Aug 31 2012, 12:34 AM

Yes, i understand how u feel. Is the trust, ti's not about money. Being cheated is not a good feeling.

kesian...how much u guys lost?

Agreed and their customer care team are sucks to the max. Instead of helping they will push all the blame to you back.

Not much actually. It's not about the money it's about dishonest of livingsocial & i dont like to be cheated. I hate their team also who instead of helping they will push all the blame back this is wut trigger my anger. I can let this go but i wouldnt because even i want so i wont untung this kind of penipu scammer pocket.

If they keep on cheating other consumer, then it won't stop. There are more and more new consumer who doesn't know about this.

I have similar problem as well. My situation is that I pay for ice skating voucher, I cancel and re-purchase again for some reason, but they double charge me and they claim they only charge once. The thing is, once I made payment, they instantly deduct money from my bank account but living social keep insisting that they process first before accept payment =(
I wouldn't trust living social anymore

Kids_4ever case is different from TS. For kids_4ever case, definitely it's livingsosial fault.

For this case, can't blame entirely on livingsosial.

Actually we can't blame living social...
About my case my vouchers deal were cancel by the two parties
without us as consumer being notified...
If I wasn't aware about it they would just wait until the voucher expired and they are off from the business?
It's totally customer service department fault but not living social fault?

Yeah it is the consumers fault because we shouldn't use those unreliable website which sell shitty voucher offers without knowing when the deals are gonna cancelled without notice...

So we have to stay cautious yeah???
End of story...
KThxBye...

i think isolated case lar, i fan of groupon n also living social for some time and no problem faced

Just wonder if anyone success to get REFUND from LivingSocial? I am having similar issue with LivingSocial. I bought the voucher and not able to get the service, no response from the Merchant however LivingSocial refuse to refund. They said I can only get Refund if agreed by the Merchant however the merchant did not response to me at all. Any advise?

groupon not any good either though as of today, just my 2 cents