I opened just one account last year, i applied "standing instruction" (SI) at the same time in order to credit 1.5k every month. Please note what SI means here is i appointed SCB as "credit bank" and Maybank as "debit bank".
Unfortunately, it took about 6 months for approval and just realized MBB credit 1.5k last 2 days and bad thing that SCB still not receive this fund after 48 hours.
During that 6 months, i make complaint to SCB branch & call centre and received confirmation from SCB KL that "SI should be done at BUYER/Debit bank" so not possible to apply through SCB. But, it was true i filled up the application form at SCB branch and received few SMS (from SCB) that state "your MEP-DDA has been set up successfully and your agreed fund will be debited from buyer bank".
With these inconsistent communication between them, make me confuse and lost.
Today, with above incident happened, i plan to stop "SI" and went back to SCB branch to fill up cancellation form. This time, CS who served last time has left and others SCB CS don't know about this SI service and claimed NOT possible to apply cancellation here instead of from my buyer bank.
Anyone can help/advise on "standing instruction" (SI) which you experienced or applied before under this just one account?
Thanks in advance.
Regards
Sam
Me and my friend have been struggling with this SCB JustOne DDA more than half year (walked to the PJ branch few times) and eventually we fed up and close all the SCB account including credit card. Guess what, simple as closing the JustOne account also cannot done in more than 1 months my account still active even though I walked in to the branch 2 times. Even complaint to Bank Negara this PJ branch they also no response. This is the worse services and experience that I had never met before. If you ask me to rate this SCB branch, I'll give 0 to them.