My experience,
SCB staff NO TEAM WORK AT ALL. If u r lucky to have a good and responsible staff to handle your account, just like Ronnie, less mistake happen. That's y some pple seems so unlucky to have so many problems. This isn't UNLUCKY, that's the staff who shall be blamed, THEY'VE LOT OF COMPLAINT FORMS, JUST WRITE YOUR COMPLAINT & PUT IN LETTER BOX at the receptionist or teller.
I've using SCB Kajang since 2006, they change CS staffs and customer relationship manager very frequently. First few years better, duno what happen to these few years, their CS and CR manager getting younger & younger, lot of mistake happen in this branch. Through these yrs, I've seen pple yelled at staffs. And believe or not, not only once I saw, many times. They are not ordinary uncle aunty, they are educated professional. I only use the basic current account and esaver(now closed already-also, I wonder why the customer service staff told me they have basic saving account, but customer relationship manager said only choice was ESAVER). Last year when first lauching JustOne Promo, keep sending leaflet to me, I never bothered to read, and never bothered to switch. Until now only I c the problem you all facing. I learned lessons from your experience, am I right that they always change their terms & conditions? For those who want to open this account, rajin rajin, READ YOUR STATEMENT CAREFULLY!! Lazy fellow, slowly they'll eat your money out. If you cincai cincai, in long run, you'll rugi. Luckily I insist to retain my basic current account. Let's wait till next week, or after election, see any changes to T&C lor
I definitely won't go for JustOne at the moment. I'm a simple person, it is tiring to check these $$ flow every month. I'll always support the BASIC ACCOUNT.
BANKER HATE BASIC ACCOUNT COS IT'S A BURDEN, NO MONEY EARN, BANK NEGARA GOT RULLING. WHO WANT TO DO RUGI BUSINESS? SO THEY CREATE ALL THESE FANCY ACCOUNT, A GREY AREA, NO RULLING TO GUIDE. THEY KNOW THERE ARE LOT OF CARELESS, SHY TO ASK, NEVER BOTHER or TOO BUSY TO SPEND TIME DO RECTIFICATION. CHANGE T&C WITHOUT YOUR KNOWLEDGE, KENA CHARGED. OPEN ACCOUNT TIME, SIMPLY DISCLOSE THE BENEFITS AND HIDING THE VERY IMPORTANT THING, OR ELSE USING ITALIC TERMS. YES, THEY THINK WE ARE ALL STUPID.
THAT'S VERY GOOD, ALL BANK LOWER THEIR IBG RATE, I'D RATHER PAY THE RM0.10 TO LOCAL BANK THEN TO FOREIGN BANK(WHO SHOWS NO MERCY TO US)
Now, dear all, I think you know your decision now, rite? Be a wiseman! GOOD LUCK!