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 ASUS QC issue, Anyone help? Need advise...

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[PF] T.J.
post Aug 27 2012, 09:45 AM

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QUOTE(DeepMemory @ Aug 27 2012, 02:51 AM)
Return to the shop you bought from since you just bought it yesterday for 1-to-1 exchange. Try checking the laptop if it work and look fine at the shop before you leave.
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QUOTE(DeepMemory @ Aug 27 2012, 03:04 AM)
Yes, always check a new laptop on the spot for any defects since you can avoid the hassle of travelling to the shop again to exchange for a new unit.  wink.gif
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+1, nicely said nod.gif
[PF] T.J.
post Aug 27 2012, 04:36 PM

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QUOTE(astria @ Aug 27 2012, 04:31 PM)
well, can't totally blame Asus... shit could ve happened during transportation and stuff...

that's y u need to check thoroughly when u bought it, but before leaving the shop...
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Yeah, that's true, alot of couriers don't give a damn about whether its a laptop or not.. I've seen how Skynett handled my M14x during delivery as well, horrible laugh.gif

And its best to check everything before leaving the shop since a lot of irresponsible sellers will ask you to bring your laptop to service center even when you are still eligible for the 1-to-1 exchange when you find some faults with the laptop sad.gif

[PF] T.J.
post Aug 27 2012, 08:24 PM

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QUOTE(devour @ Aug 27 2012, 08:04 PM)
- incorrect about the 1 - to - 1 exchange info  sweat.gif
the correct way should be like this

1) you buy a laptop, any happen that needed 1 to 1 exchange, ( for obvious defect ), some seller will give you a new unit if they have another unit, if they do not have/ sold out the unit , how they give you ?

2)
-some seller, will took back the default item and claim back from Asus , because the unit are obvious defect, they have confident to get new unit from Asus.

- some seller will needed customer to get approval code from Asus before they give you another one to exchange,.this is because some defect may not so obvious, they afraid Asus not gonna give another new unit =)

the reason / example = you buy a Milo from Giant hypermart, when u back home, you found out its got problem , but the item still not over expired date, do u blame Giant ? no, cause the item is sealed , and not manufacture by  Giant , they as a middle only , they also buy the Milo from Nexxxx, and sell to you, if Nexxxx did not compensated them, they will die...  =)the example are for few dollar item, imagine the laptop mostly over 2k..== how the shop survive?
so in this situation , Giant will help you either get replacement from Nexxxx or will ask you direct go back to Nexxxx, its depends how you deal with them lol ... , if they willing help you, that would be nice  - cause this is what we call "after sales services"
-3) some buyer , they all look for very cheap price, and to be frankly , most of the seller will told them:" i can sell it cheap, if any happen on warranty, you no come back me, cause i earn u very tiny, i will not waste my time entertain u =) ... == " and most of the buyer will be so happy when they got very cheap price offer and forget about this situation, once the laptop have trouble that need to send warranty, they will suffer sweat.gif
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Thanks for the feedback, (1) and (2) are basically 1-to-1 exchange no? Just a matter of how long it'll take for 1-to-1. As long as it doesn't involve the buyer to personally send to the service center and handling everything henceforth by themselves, its acceptable I guess hmm.gif However this is often not the case... I was once a victim sweat.gif

This post has been edited by [PF] T.J.: Aug 27 2012, 08:24 PM
[PF] T.J.
post Aug 27 2012, 08:28 PM

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QUOTE(marcus.ych @ Aug 27 2012, 08:26 PM)
At last, the shop replace a new 1 for me... Thumb up to the sales person who able to pursuit his superior to replace 1 before the ASUS make any decision...
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Grats!
That's good to hear thumbup.gif

 

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