I'm using senz induction + ceramic for about 6 months.

I used one of my stainless steel pot on the induction side, an error message appeared. I called the dealer and they got a technician to call me. As it was 3 days before CNY, I did not expect immediate response. However, the technician told me that they are not available till mid-March (not sure if they are closed or fully booked). To me, this is unacceptable. There should be a reasonable turnaround time frame, CNY or not. He asked me to unplugged and wait for a couple of minutes before trying again. The same thing happened.

I did some trouble-shooting myself and noticed that some stainless steel pots cannot be used. I use a 'normal' stainless steel pot and it functioned normally, but when I use another set of pots (I bought it as a set of 3), it cannot be used. Under my pot it states that it's a 5-ply capsule bottom (not sure what it means) but it also indicated 'Gas Electric-Vitros'. I used a magnet and it stuck to the bottom too. So I'm not sure what is the exact problem.

My main peeve is the after-sales technical support. With this kind of support, I would not purchase senz again. Not sure about other brands tho, are they all the same? I'm based in JB.

Yes, the error message means that the pot is not suitable. I only wonder why coz it's stainless steel. So for those who want to switch to induction, need to make sure their pots works, even if they're stainless steel, coz mine didn't work. I was told that as long as the magnet sticks to the bottom of the pot, then it will work on induction. I tested all my pots (even non-stainless steel pot) and all worked on the magnet test. But not sure why the 3 stainless pot can't use on induction. hmmmmm....