to be honest hellgate: london has a very good story line and the post apocalyptic steam punk theme was quite unique then, but somehow the game mechanics are somehow broken and whole ARPG genre didn't glue well with the setting. this leads to the game's downfall

jay wilson has screwed up big time by not keeping his comment moderate, whether it's private discussion or not (i mean, it can still be haxx and screenshot posted). this has worsen his reputation throughout the diablo community after he and his crew decided to nerf drop rates on a repetitive game.

now blizz has to do heavy pr to gain back their reputation and gain back certain customers' confidence back