duh......its a point to protect the mutual of agency.....

jz imagine if the agency is doing the hard work to scout....spot....recruit the ppl.....then the ppl turn to the new company in short.....

example, u r FC manager, u spend dollars to get Euro permit for your player....
after the player got it, he jump to another club for free....would u happy wit that??

well, in this case my fren is having problem with the shell entity rather than the agency...the agency is flexible.

ok then......u cant do anything.....
big corporate.....
and so...u know....
the rules is set and hard to change.....

hi kevler,

can you try to elaborate more ? please do enlighten things which we dont know yet....

kevler don like how shell treat him....so he left lo.....

anyway, my view is....every corporate is more or less the same....
that's employer....
hiring the best with lowest possible budget of coz save company a lot....
of coz...they still hav to provide adequate benefits to keep the ppl....
that point....i don see shell doing badly....
but flexibility....its another matter....

huhu..sorry for late reply..alot of job i need to be done before holiday ..hehehe

for your information , SHELL gives alot of opportunity for their staff in career development , but ....u need to be in the right team to get those chances to be promoted ... It means , u need to be in a team which give chance to be promoted to be permanent, earlier than we expected.

at my previous time in SHELL , i'm worked as a helpdesk which is annoying me . from the time i worked there , i never satisfy and i felt down ..because serving dumb-a s s user .

then i wanna try to be in Level 2 team , which is more into installation and deployment server . i know i could get the chance to go Level 2 . But i'm too impatient...and i left SHELL to expand my career . And now ..i love my team .i love my company which gives me freedom to handle machine.

the moral is = if u are technical person and love to touch hardware and deployment in server , please dont take the job as helpdesk ...later u will look down onto yourself .




This post has been edited by kevler: Apr 30 2007, 08:27 PM

ghee.......kevler......
luckily u didn't......
coz u might become 1 of those i tembak everyday......at level 2...

hahahah...because level 2 ppl get chance to have training in Netherland and US ...

p/s dinozilla .. are u UNIX/LINUX helpdesk ? Level 2 team also tembak helpdesk team if escalate wrong ticket ...wahahaha

aiya.....u heard i said i tembak level 2 right....
how would helpdesk go tembak level 2......

hahah..u get me wrong already

Level 2 will shoot helpdesk when helpdesk escalated wrong ticket to Level 2 team ...unless helpdesk are too brilliant to solve it by themselves.

thanks kevler....maybe that helpdesk department is really not that good i guess....

so u got me wrong too.....

level 2 shoot helpdesk when they wrongly escalate
so same logic.....who shoot level 2 if lvl2 wrongly escalate....

dinozilla,
I probably know you. I shot Lvl 2 people b4 also

huh....u know me????

anyone here working in Bangunan Shell Malaysia at Damansara Height?

level 3

i am working there haha, although i dont work directly with level 2 people i work with service management team.

I shoot them when they simply pass ticket to me

acid o acid... still in office?

You have explained your own decision process very well. You chose the wrong job for you and you were impatient. Well, you can blame the employer for that can you? And what's wrong serving "dumb a s s users"? Remember - in the area of their expertise - you're about just as "dumb a s s" if not worse as they are to you from the IT perspective.
Actually helpdesk experience helps enormously later on in the career. This is when you know how to deal with non technical people and explain different technical aspects in "layman's terms". You also know how to deal with angry people correctly. You may not see the benefit right now, but give it another 5 or 10 years and that knowledge always comes back as very useful and valuable.

Of course Shell and any other big employer has to require some time committment from the staff. Ususally helpdesk staff has to commit for a relatively short periods. On the other hand - 2nd and 3rd line support positions are generally quite well filled, so unless someone moves away - they don't have a spare position to "promote" the helpdesk analyst.

You have to think outside of your own cubicle and take a lot of aspects into the perspective.

right now , i know my own career path ......i never love to be helpdesk and serving dumbass user ...i'm used to be in technical field before, and that's why i never wannabe helpdesk ...

i'm more understanding machines language rather than understanding annoying user.

machines never bragging me ...machine will give error msg in /var/log/messages or syslog.log , and i know how to fix it ...not fixing other ppl problemo .

do you know why i'm working as helpdesk in SHELL before ..? this is because they never stated the word "helpdesk" in job description in order to make it vague , and they also never clear about job scope when i went to the interview.

Maybe other ppl might get the same situation like me ..but life goes on ..and now i know where i'm standing now .

FYI, i got promoted for Full Time Contract but i declined it , because SHELL wants me to be in the helpdesk team for 2 years ...damned ...for the moment i realized the fact , i try to go away from helpdesk department .

p/s i dont know whether u are in helpdesk department in SHELL or not ..but for me , i never love helpdesk field ... and it keeps me down everytime the calls come in .damned

for those who dont wanna serve whining user like call-center in Tmnet , just stay away from it ...

dun lar say ppl dumbass... bcuz of them many ppl can hav their rice bowl (to helpdesk at least)... i was in helpdesk (not in shell), sometime might pissed off, because some users are very rude and too demanding. but i would say not many ppl have the 'gift' (the nicest word i can think of) to become helpdesk though... at least EQ must high nuf...

may be for those who going for interview in shell, gotta ask in detail and make sure the position is what u want....

This post has been edited by vicfirth: May 5 2007, 02:49 AM