my internet was down (ppp failed, public-ip) from approx 9:40pm to 10:50pm.
maxis said it was public-ip and upgrading.. could take 24hr. hmm...

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Added on August 17, 2012, 11:09 pmaccording to maxis, how mylaunchpad work is, everytime re-connect internet or ip changes, mylaunchpad will try to show once when open new address or click google search result.
somehow i don FEEL 100% true... but seems getting less of it compared to last time.

This post has been edited by swimming: Aug 17 2012, 11:13 PM

i'm facing this ~10 times /day (am using public ip, latest software).
has been quite some times already since maxis technician said monitoring my account, still no improvement so far.

to ease thing, i wrote a program to automate checking and reconnecting.
dc is really annoying when playing online game.

today i had 3 rounds of PPP authentication no reply issue, and maxis said this and intermittent dc are open issues at TM without timeframe.

i requested for private ip for time being, looking forward to stable connection.

This post has been edited by swimming: Aug 24 2012, 11:43 PM

my router restarts itself also after retrying connecting couple times without success (during PPP no reply issue).
however it does not restart when connection stable or during intermittent dc, i wonder why... a feature???

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Added on August 25, 2012, 5:53 amthis down time can last for 15min to few hours, it seems getting more frequent and worrying...

during the problem, VOIP working but internet down, connect status always Retrying, router may restart itself after a while (btw i try connecting every 3 minutes), if i tried wrong password/username, will get PPP fail reply; no PPP reply if correct password.

when i report the issue, maxis said some public ip users affected and advise was to restart modem and router then just wait. but this does not reduce the down time and seems like maxis cant do anything about it. i requested 2 login for both public and private ip, maxis said cannot; switching private/public ip will still take times within 24hr.

This post has been edited by swimming: Aug 25 2012, 06:03 AM

i registered at maxis dealer end june but no news after that. i called maxis 2 weeks later, they said my registration not received, so i gave them my registration form number and which dealer i registered with for them to trace. another 2 weeks later, they called me to schedule installation on following week and promotion price stayed.

the dealer should have given you the customer copy of the maxis registration form on the spot.
and the form should have a reference number.

you may consider upgrade if you want view even HD streaming, more ppl sharing internet, basically needing more bandwidth. or somehow it saves you money with other benefits (example free calls)

if i had $88 4mb package, i would not change.
especially when it is fast enough and stable.
issue with signing new package
- waste of money (you can buy something else with $360/yr saved).
- commitment to long contract (then you may miss even better package in future)
- fibre internet required drilling wall.
- unknown technical issue (eg trottle, private ip, instability etc)

anyway i'm happy with this from 1mbps streamyx. coz more bandwidth for 3 of us, surfing and streaming smoothly.

This post has been edited by swimming: Aug 31 2012, 05:38 PM

donno how this works. but VOIP phone always work even Internet not working.

now dc (re-connect eInternet to work) around 3 times a day, improved >50%.
i enabled thomson firewall in august, but doesnt seems to help.
though more than a week ago i requested private ip due to public ip issues, somehow i'm still on public-ip...

just had PPP no reply for 25minutes, and 6 dc (re-connect eInternet to work) in last 24 hours.
really no idea if is getting better... maybe i should follow-up my private-ip request earlier...

been on 121.121.100.* public ip for few days. last 24 hrs i had 1 dc.

last 2 days i had >20 and >10 times dc. last night 20mins authentication no reply. still on 121.121.100.* ip. things getting worse suddenly...

my internet was down since saturday before 1pm until just now with eInternet authentication failed. i called maxis 6 times, and they said problem still not resolved and most users affected. so i am the lucky one on Internet now?

during my down time, they had asked me to try reconnect, restart modem within 1 hour while they reset my port (donno what is this). then just now they mentioned problem was fibre cable cut. i still wonder how i managed to reconnect and fear disconnection again...