Oct 9 2012, 12:01 AM
QUOTE(alexloon @ Oct 6 2012, 01:16 PM)
Get your valid and general complaint like wifi signal, which i'm really having my CCTV connection issue after i switch it to Maxis from Streamyx.
First i ask for solution/complaint thru call up to Maxis customer service, they will ask the technician to assist. Get the REPORT number, must. As usual, you will need to wait for the Technician to call you... usually they will be late.
Later they call, i did all the channel 1-13 setting and it still weak. So i ask for new router replacement - They agreed.
You know what.. the day when the technician came and they actually replace me the freaking same model which WIFI signal still tested as WEAK (Make sure they reported this in the paper).
Then i go to Mylaunchpad Chat section, asking about how Maxis existing Router model. They confirmed, it was two model - 784n & 799n. Good... Then is time to make another complaint in Maxis Fibre forum - Create my own Subject (don't tag along other complaint - your voice won't heard).
Saying that Maxis is wasting my time and why still giving lousy router and problem not solve...bla.bla.bla... i don't want to that any more, since there is 2 model and i DEMAND for 799vn replacement for the third unit. They actually didn't say anything about 799n is for 30MB package. Same thing happen when i ask them in Mylaunchpad Chat.
After complaint in Maxis forum, i got the report number then i call Maxis for similar complaint and giving the report number. I ask them not to waste my time and your time, i don't want the same useless model and i Demand for 799n since 784n have lots of complaint as they can refer to Maxis Forum.
At the same day, they call and agreed to replace my 784 with 799.
I guess the wifi weak signal is something they can't control and they knew, and is a good reason to point it out loud.
Oh, and another thing is i kept pointing that my previous TM 1mb streamyx are working fine even is slow but connected 24/7 with my CCTV plus is at the same freaking location and don't ask me to move the router nearer, i already living in a small house.
Hope this help guys.
same I scolded maxis guy,he told me that no more supply tg799 anymore /no another model by maxis , i said my friends also get the 799 why no supply !!! First i ask for solution/complaint thru call up to Maxis customer service, they will ask the technician to assist. Get the REPORT number, must. As usual, you will need to wait for the Technician to call you... usually they will be late.
Later they call, i did all the channel 1-13 setting and it still weak. So i ask for new router replacement - They agreed.
You know what.. the day when the technician came and they actually replace me the freaking same model which WIFI signal still tested as WEAK (Make sure they reported this in the paper).
Then i go to Mylaunchpad Chat section, asking about how Maxis existing Router model. They confirmed, it was two model - 784n & 799n. Good... Then is time to make another complaint in Maxis Fibre forum - Create my own Subject (don't tag along other complaint - your voice won't heard).
Saying that Maxis is wasting my time and why still giving lousy router and problem not solve...bla.bla.bla... i don't want to that any more, since there is 2 model and i DEMAND for 799vn replacement for the third unit. They actually didn't say anything about 799n is for 30MB package. Same thing happen when i ask them in Mylaunchpad Chat.
After complaint in Maxis forum, i got the report number then i call Maxis for similar complaint and giving the report number. I ask them not to waste my time and your time, i don't want the same useless model and i Demand for 799n since 784n have lots of complaint as they can refer to Maxis Forum.
At the same day, they call and agreed to replace my 784 with 799.
I guess the wifi weak signal is something they can't control and they knew, and is a good reason to point it out loud.
Oh, and another thing is i kept pointing that my previous TM 1mb streamyx are working fine even is slow but connected 24/7 with my CCTV plus is at the same freaking location and don't ask me to move the router nearer, i already living in a small house.
Hope this help guys.
Samore said 799 now all refurbish set no new wan,and tg 784v n3 not yet out wo.i though I am stupid told him I don't care just change for me.....
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