no point wait for them to check connectivity at their sides. totally bull shxt excuse from them. Mine TM modem also persist the same problem, suddenly disconnect, very hard to have all lights lid. then suddenly all power dont have. call the maxis SC, they say need to check connectivity, i scold them bull shxt, now the tm modem already faulty how u want to check? under their protocol, all complaint must be attended from 24 to 48 hours. I need to call like 10 times only get the faulty modem replaced in 56 hours time.

tell them its a faulty modem and u demand for replacement. after replaced, make sure u add colling to it. if not, say hi to the probelm again.

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Added on September 4, 2012, 10:19 amthis is better and cheaper than laptop cooling pad,

can blow the 2 devices simultaneously 2012-09-01

modem or the thomson router? i had the same problem with the thomson before. only the power led was lit up (in red color though, not the usual yellow).. they replaced the router within 48 hours though..

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Added on September 4, 2012, 12:46 pm

haha how come you're not being charged for those? i was charged accordingly for a call to celcom in my first month (50 cents).. hopefully u don't get a 'bill shock' later on