QUOTE(JuneSeptember @ Sep 25 2012, 03:22 AM)
Buddies, get ready for a really disappointing warranty / service experience with your sunroof problems. I've spent 3-4months and going in and out of the SC 4-5 times asking them to rectify my problems, nothing gets done at the end. They will try to grease/glue/tighten whatever they can but these temporary solutions won't resolve your problems completely. My problems reoccurred 3-days after collecting it from the SC.
They had once suggested to replace my windscreen because they can't resolve my jumping wiper problem (off course i stopped them) but really unfortunately, in the process of replacing my rearview mirror, they have accidentally yanked off the plastic peg holding the rearview mirror and shattered my windscreen. And these fellas curi-curi replaced my windscreen without notifying me before hand (and there goes my 3M tinting). Until now they haven't offered me any form of apology or compensation.
So, out of extreme frustration, I made a little video for KIA MOTORS, i'm gonna post it all over KIA's facebook pages and whatever social network sites they have, after my meeting with NAZA KIA this coming Wednesday pertaining my problems. Since Paris Motor Show is coming, i'll take this opportunity to grab a bit of their attention.
Video: My K5 Problems
Is this car assembled locally? If yes, then I think this is expected and small matter. No many people can afford to use Optima, so I think the SC also has no good experience to fix it. You know the local assemble problem, plastic issue, rattling issue. Every car has this problem.They had once suggested to replace my windscreen because they can't resolve my jumping wiper problem (off course i stopped them) but really unfortunately, in the process of replacing my rearview mirror, they have accidentally yanked off the plastic peg holding the rearview mirror and shattered my windscreen. And these fellas curi-curi replaced my windscreen without notifying me before hand (and there goes my 3M tinting). Until now they haven't offered me any form of apology or compensation.
So, out of extreme frustration, I made a little video for KIA MOTORS, i'm gonna post it all over KIA's facebook pages and whatever social network sites they have, after my meeting with NAZA KIA this coming Wednesday pertaining my problems. Since Paris Motor Show is coming, i'll take this opportunity to grab a bit of their attention.
Video: My K5 Problems
I told myself cannot complain too much. Because I can see some other car even got engine problem such as jerking or cannot get started. I think I am lucky enough.
You have to find the right SC, try few different SC, and see how they can help you.
Added on September 25, 2012, 4:00 pmWhen the Optima Hybrid will come to Malaysia? Without tax, will it cost about RM120k?
This post has been edited by bennedict82: Sep 25 2012, 04:00 PM
Sep 25 2012, 03:58 PM

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