Aug 24 2012, 09:50 AM
QUOTE(JuneSeptember @ Aug 23 2012, 10:55 PM)
Comrades, I will fight till the end to get my problems fixed. Now I'm in the midst of filming those problems down and compile them as my supporting evidence to Naza Kia or Hyundai/Kia Korea if necessary. Actually i've been having these problems for a while and Naza has been responding to my complaints but when it comes to fixing it, they tend to brush off the problems or convince me to accept them as is. Well, i've driven so many cars in my life, from the cheapest to the luxurious and I kind of understand what sort of basic qualities we should look for in a D-seg vehicle. But it seems other K5 are okay, maybe I'm having pure bad luck and got a lemon car (bloody hell, i'm such a good customer, booking the car 6mths before launch without even smelling it). I remember another member here also experienced similar problems.
However, Naza has been courteous enough to provide me assistance in terms of loan car and follow up calls, and attended to my complaints numerous times.
I have 8 problems in total including:
1) Sunroof noise - mitigated but not rectified by SC
2) Noisy vibrating speaker grill on the dashboard - SC ignored / forgotten
3) Really loud seat knocking noise - Rectified, tighten up something underneath
4) Lousy rear view mirror that makes noise - SC said common, didn't plan to fix
5) Creaking rear suspensions - SC said changed the absorbers, still creaking now
6) Free play in lumbar support - SC said common, but willing to replace the entire driver seat that costs RM4k if i'm still not happy after Raya
7) Loud and lousy windscreen wipers that didn't work in rain - SC totally ignored, hell, i think i'll get myself a pair of silicon wipers
8) Slight noise in driver side b-pillar (only when driving on really rough roads) This one i plan to ignore if they can't detect it.
Phew... So comrades, what should i do now? Write a love letter to Naza Service / Sales GM? Continue to deal with Naza Customer Care? Try another SC? Any good SC to intro? Red Cube ok or not?
In the end I still love my K5, don't get me wrong, though frustrating when all these problems occur.
Most importantly, NAZA, IF YOU ARE READING THIS! PM ME FOR SOLUTIONS!
Added on August 23, 2012, 11:06 pm
PM me when you plan to go for 10k service, i'll PM you who takes charge of my case in NAZA Care, Selayang SC and my car plate number for their reference. I'll contact them at the same time pertaining the same problem.
I do have some of the issues you mentioned aboveHowever, Naza has been courteous enough to provide me assistance in terms of loan car and follow up calls, and attended to my complaints numerous times.
I have 8 problems in total including:
1) Sunroof noise - mitigated but not rectified by SC
2) Noisy vibrating speaker grill on the dashboard - SC ignored / forgotten
3) Really loud seat knocking noise - Rectified, tighten up something underneath
4) Lousy rear view mirror that makes noise - SC said common, didn't plan to fix
5) Creaking rear suspensions - SC said changed the absorbers, still creaking now
6) Free play in lumbar support - SC said common, but willing to replace the entire driver seat that costs RM4k if i'm still not happy after Raya
7) Loud and lousy windscreen wipers that didn't work in rain - SC totally ignored, hell, i think i'll get myself a pair of silicon wipers
8) Slight noise in driver side b-pillar (only when driving on really rough roads) This one i plan to ignore if they can't detect it.
Phew... So comrades, what should i do now? Write a love letter to Naza Service / Sales GM? Continue to deal with Naza Customer Care? Try another SC? Any good SC to intro? Red Cube ok or not?
In the end I still love my K5, don't get me wrong, though frustrating when all these problems occur.
Most importantly, NAZA, IF YOU ARE READING THIS! PM ME FOR SOLUTIONS!
Added on August 23, 2012, 11:06 pm
PM me when you plan to go for 10k service, i'll PM you who takes charge of my case in NAZA Care, Selayang SC and my car plate number for their reference. I'll contact them at the same time pertaining the same problem.
1) Sunroof noise that usually happens on a hot sunny days (SC says accept it)
2) Rough swipe on wiper (SC says cannot do anything)
3) Seat sound (most of us or everyone of us here are facing this problem)
4) Strange click click sound coming from rear left back when hitting rough roads
Overall i think the service in Red Cube PJ is SO SO only, not willing to replace parts and ask me to go to another SC if they are willing replace parts (i.e. Glenmarie)
This post has been edited by LYL2009: Aug 24 2012, 10:17 AM
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