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 Astro B.yond Episode V (Version 10.0), HD, PVR, IPTV and VOD

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chriscym
post Jul 14 2013, 01:22 AM

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Hi guys, I got my IPTV installation done today. I feel cheated by the astro installer. Wanted to get your opinion and what you guys think.

1. Installation for multiroom (aka 2nd decoder) is 2nd level in a terrace house

2. Main unit IPTV modem is at the ground floor, Astro people claim that they need to connect a network wire from the modem to upstairs which is about 30-40 meters and they will charge 1meter = RM10. So they suggest me a seemless connection by Azrech homeplug network which cost RM450.

3. Astro people said that in a threaten way that if I don't pay for this, they will take away the decoders and would not continue with the installation

Now the interesting point is that, stupid me for accepting it, I learn that from price list in lowyat.net that the Aztech homeplug model HL115EP actually cost RM105 for single unit & RM199 (twin bundle) reference http://images-cdn.lowyat.net/pricelists/PC...it-hardware.pdf. That is an earning of 120%!!!

what you guys think? can I force them to refund? I know a way to file a complaint to tribunal as last resort but for RM200 it is not really worth the time and effort, do you guys think complaining to astro will help?

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