QUOTE(gsc @ Mar 2 2013, 10:26 PM)
You can ask for a change of RM that will trigger the higher management to ask why
When I was attempting to open my new premier account last year, this RM was extremely happy and exited, he called
me many times to make the appointment to meet me. At that time, he offered a good service to me.
After opened my premier account, this RM approached me for few times to convince me to invest in
something like "Callable" investment plan (an investment plan joint-venture with foreign bank , like Mercury Bank,
return rate was around 4.5% p.a.), when I asked for the information on hard or soft copy about this investment plan
so that I could study more before I made my decision, but he said he could not give me the information..
This did not make any scene at all when he convinced me to invest in something but he refused to give me the investment
plan information.
About 2 months ago when I wanted to place another FD on Bonus Saver, this RM asked me if I could open another new premier account?
He never mentioned about Bonus Saver to me. (I knew about Bonus Saver plan from this forum before I went there).
Apparently, this RM is only interested in doing what he can make extra money in OCBC, examples like to get customer to
open new premier account, get customer to invest in Uni-Trust and "Callable" investment plans. He will
never and
ever talk about Bonus Saver Plan, since he cannot make money on this.
I have a feeling that he is no longer has the "mood" to entertain me since he is aware that I am not interested in OCBC investment plans.
(since no information is provided, who is going to invest..?)
So every time when I go to OCBC, I only go to regular counter (out side of the premier customer room) to do my banking, I do not
mind to go to regular counter, but I feel very embarrassed when every time all tellers ask me why I don't walk in to the premier
customer room since I am a premier customer? How should I answer them?
When I placed my FD on Bonus Savers in regular counter last Friday, the teller (actually customer service) asked me why didn't
I place my FD with my RM? I said I called the RM already, the RM said he was not in the office.
This customer service was quite helpful and friendly, she tried to sell me this investment plan - see below attached file (the
RM never showed me this), but she said she had to get the RM permission first before she could put it under her sales.
This is the recent investment plan from OCBC:
This post has been edited by BoomChaCha: Mar 3 2013, 11:46 AM