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U Mobile U-Mobile Thread V4

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MakNok
post Jul 30 2012, 08:57 AM

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prepaid can be activated within one hour soonest or latest by that day itself.


This post has been edited by MakNok: Jul 30 2012, 08:58 AM
MakNok
post Jul 30 2012, 10:16 AM

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QUOTE(CnY Garage @ Jul 30 2012, 10:12 AM)
for prepaid can be activated on the spot
*
instant if bought from you lo.

what i meant here is commonly when you buy prepaid at kiosk or 7 eleven..

usually they tell you within one hour lo.
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MakNok
post Jul 30 2012, 11:50 AM

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QUOTE(maria.susianthi @ Jul 30 2012, 10:25 AM)
Hello...Just want to ask..where can I pay my prepaid bill for my Umobile broadband? I've checked and in Klang area its only Bukit Tinggi... Is there any other centres in Klang?
*
your mean "pay" postpaid bill
OR "top-up" prepaid????


MakNok
post Oct 25 2012, 11:40 AM

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in fact almost all Telco in malaysia throttled to 64kbps..

their argument is ..olden days we use 56kbps modem mah...still can surf.

MakNok
post Oct 29 2012, 11:23 AM

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QUOTE(creativ @ Oct 26 2012, 05:16 PM)
I read the switching fees above a few times but still can't seem to understand how it applies to my situation below:

Switch Request:
To be made after 90 days
Switch From: Loaded Units on Money Market Fund
Switch To: Public Bond Fund

Can someone please help?
*
finally i ditch UMobile prepaid...

the Rm28 500mb quota is just not enough for me to use in one month.

Now on much better coverage!! and double quota as well.
using my Andriod phone
rclxm9.gif icon_rolleyes.gif thumbup.gif whistling.gif









MakNok
post Nov 9 2012, 05:14 PM

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still using Digi Corporate
Internet good

This post has been edited by MakNok: Nov 9 2012, 05:15 PM
MakNok
post Nov 9 2012, 06:41 PM

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QUOTE(owc @ Nov 9 2012, 05:35 PM)
If you said Digi good, that mean you never use best or perfect internet before.
P/S: are you outdated?
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Excuse me..
mine just told what is "real" truth.

means you having "problem" with digi doesn't mean it should be for everyone else.

and please....i stated i am using Corporate line...
it will be different if you using prepaid and normal postpaid line.

vmad.gif


p/s...
in malaysia ..there is no such thing as best or perfect internet whistling.gif

This post has been edited by MakNok: Nov 9 2012, 06:43 PM
MakNok
post Nov 10 2012, 11:43 PM

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QUOTE(CloudComputer @ Nov 10 2012, 03:56 PM)
MakNok is trying to cari pasal here
*
another idiot! doh.gif
MakNok
post Jan 30 2013, 11:33 AM

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UMobile have the worst CS among Celcom/Digi/Maxis.

Call them...waiting so long
Once get thru...all standard answer and the best is "they NEVER EVER get back to you at all"

Yeah..UMobile might have the best rate but CS is really down the drain.

MakNok
post Jan 30 2013, 11:52 AM

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QUOTE(Crimson_SoulZ @ Jan 30 2013, 11:48 AM)
Wait..It's possible to do so? I'm using the broadband package.
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yes..it is possible
MakNok
post May 13 2013, 03:46 PM

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UMobile Great Connection but danm poor service!

Customer Service really Top rated from bottom up.

MakNok
post May 16 2013, 02:20 PM

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QUOTE(1234_4321 @ May 16 2013, 11:24 AM)
I'm officially in Umobile Postpaid, porting from Digi smile.gif
Hope I wont have bill shock and good line coverage.
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wish you luck!
Once you got problem with UMobile,

then you realise DiGi have better customer service.

UMobile is the worst.
Postpaid customer twice and still customer service is really shiiiit to bottomless pit.
Never get back to you at all.

vmad.gif

MakNok
post May 16 2013, 10:51 PM

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QUOTE(CnY Garage @ May 16 2013, 06:19 PM)
hmm may be if you try to compare 4 years old U-mobile with the few years ago,while DiGi still 4 years old then you may feel better  cool2.gif

by the way celcom is the best ( on customer service )
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definitely not..

i have twice subcribe to Postpaid, thus the second time to try again to see whether any improvement.
Sadly it is not the case as i have just terminated the line just before City Day this year.

Actually i have Postpaid to Digi, UMoblie and Celcom.

Yeah,
Celcom is the best customer service with Digi now improved a lot

UMobile still like shittttt service..i afraid
No changes when they 1st launch the UMobile.

mad.gif


MakNok
post May 16 2013, 10:57 PM

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QUOTE(TengTJ @ May 16 2013, 06:35 PM)
100% agreed. I always received answer from Digi within 48 hours( sometimes <24 hours).But Umobile,it took them 75 days to reply my complaint.That also I complaint kuat kuat to MCMC
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That is why i am not porting to UMobile Postpaid anymore.

For those happily porting to Umobile now or even in future,
I dare to say that once you call UMobile Customer Service regarding failure...etc....Your blood pressure really will take a turn for worse.

UMobile the worst bottomless shitty customer service ever in malaysia!!
doh.gif

It really vomit blood everytime you call them for help.
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MakNok
post May 17 2013, 06:47 AM

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QUOTE(CnY Garage @ May 17 2013, 04:12 AM)
this is the same situation when you call DiGi when you call them at their first launch, they are bloody hell, when you call them 2nd time on their 5 years old birthday, "might be" still bloody hell, just for your information DiGi is the youngest among DiGi Maxis and Celcom, he is also already 15 years old, so i can see your all complaints are good to u-mobile, far better than for those never tried and never gave them a chance,  i m very sure that in the future let say 10 years to 15 years , you or your next generation might be discussing that U-mobile CS is sooo good, Txxetxx and XxX is bloody hell ... just an example, do you agree ? cool2.gif
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i don't really agreed with your view.
after 5 years, they should have bloody improved the BASIC Customer Service to at less some level.

Noooooo...still the same old standard reply which i don't mind but the 99%, promise to get back to you will never happen, even to this day.

do you agree?
whistling.gif


MakNok
post May 17 2013, 02:42 PM

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QUOTE(CnY Garage @ May 17 2013, 10:57 AM)
haha so you expect Malaysian standard like Sxxgxxxxe ?

4 years ago you don't even know what is u-mobile, and 2 years ago they got blasting speed broadband with 1mbps speed after quota and u all keep ABUSING their leak to get unlimited data, u think if i m part of U-mobile, my first money sure hire some professional to anti these abusers, maybe there are lots get hired and watching this thread and your thread to get paid while you are expecting they increase their CS and you got chance to attack their backdoor ? haha, just an example, don't be serious just different point of view, i won't laugh you anyway if 10 years ago you said digi is sucks bla bla bla and now saying their goods, also won't laugh on you while someday you are praising u-mobile, this is the life, if you don't expect improvement, you won't complain right ? but every1 knows that you need to kick them more to get improve, i don't know this is Malaysian style or what, but for us who even knows more than a normal u-mobile CS, u-mobile dealer, or even u-mobile staff we are providing the help to others that might enjoy the good service while they are not, you can easily named some like chuahcs87, digilife .... keep helping each other to get to know more bout it, it is just like we are telling a new driver that 5-7pm don't go federal highway, use some alternative way like ....
" but not telling them DON'T DRIVE LA, our roads suck, no hope 15 years no improve , LRT - > also 20 years from 1997 - 2016, no hope la, stay home don't drive" is this better ?
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It is undeniable fact that when UMobile is running smooth, it is as good as other Telco, in fact i would say it is much better.
What i am trying to point out here also a fact that UMobile suckkks badly in term of Customer Service.

When system down, you try lah getting UMobile Customer Service...waiting time also soooo long before anyone pickup.
I am just telling that my experience which is still happening now.
I even try again to become Postpaid Customer for second time as i thought by now, there will be some improvement.....Nooooooo...it is still fukkking the same.

i am not ranting here but to point out actual scenario.
Celcom and Digi have at less good Customer courtesy n dealing with customer complaint, right?
As for Maxis, never try so can't comment.

Am i wrong here to point out the obvious fact here?
shakehead.gif

This post has been edited by MakNok: May 17 2013, 02:47 PM
MakNok
post May 17 2013, 03:42 PM

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QUOTE(CnY Garage @ May 17 2013, 03:17 PM)
haha calm down,

i just meant to give some positve feedback after some negative truth pointing out there haha, i was so frustrating especially during night time at Setapak, i don't even dare to promote to all tar college students while they ask me for it ... but then what we can do only giving a better point of view la haha  cool2.gif  by the way at least we are on the same way that wanting Malaysia's broadband network can fight with our neighbour right ? brows.gif
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Tarcian ar....introduce them Prepaid UMobile. lo...

i have try both PrePaid and Postpaid...night time always damn slow but it also happen to others Telco as well, i believe.
Nighttime is congestion period unless Telco willing to upgrade capacity for that particular area.



MakNok
post May 17 2013, 04:09 PM

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QUOTE(CnY Garage @ May 17 2013, 03:47 PM)
internal news is they are upgrading some places, i can tell kepong jinjang during night time not as congested as setapak cheras and ampang and puchong la

tarcian i was in 1 event last time 5 days 80 postpaid U28 leh hahaha but no 1 complain

so means umobile U28 is a very successful plan while broadband still need to improve, right ?
*
HaHa...you are wrong here.
Doesn't mean you successfully getting 80 postpaid U28 user mean all is good?

Maybe you should now call all the 80 Tarcian and ask about their opinion regarding UMobile Cust. Service if they do come across the problem.

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MakNok
post May 17 2013, 04:35 PM

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QUOTE(CnY Garage @ May 17 2013, 04:21 PM)
haha you were wrong too, all they 80 got my numbers and know i m living sibet near them PV 15, and most of them live nearby I, the only problem is i got no place to rent a shop there to collect their payments  cry.gif
*
hahaha,
Time will tell
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PV15?...is it near to Six Inchi ar? or danau kota?


This post has been edited by MakNok: May 17 2013, 04:37 PM
MakNok
post Jun 15 2013, 05:34 AM

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QUOTE(nymerine @ Jun 14 2013, 06:14 PM)
I'm happy for the first few months with uMobile.. now I'm no longer happy, I just had service disruption over 2 weeks, I've made several complaints before, it all took at least 1month to get a reply (mind you this is CFM complaints), this is the last string, I'm trying to get a job and my phone is not getting any signal last 2 weeks, I've missed several job calls and the main cause is my phone.. That's it, for this time I wouldnt make a complaint anymore, RM30 for this kind of service? I'll leave, you guys have fun.
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Wow,
Customer Service and Service still Up to par!!!
laugh.gif

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