+1

I ported to Umobile because of their good service
Their customer service has always been non-existent or utter rubbish

Now that their service has also dropped like ....
with daily voice line dropouts (yes, drop outs in a daily basis even if I stayed in 1 spot)
prepaid USSD code always shows "Connection problem or invalid MMI code" even though it's correct
Reception going worst in good covered areas - we're getting Umobile network not available so often
slow internet in good reception (4/5 bar with H - I can't even stream a 320p video without buffer)
speed test now shows max 1mbps than before was like 4mpbs average

So I've crowned Umobile to be the worst customer service of all telco's in Malaysia.
This is written in my blog recently by my personal few times experience with their RUDEST customer service staffs and.. yes there's more, but wait, part 2 is coming soon..

Congratulations Umobile.

their customer service was good 2 years back..
even i just complain in twitter they would call to me to know more about the problem and will rectify it right after that.. was happy with that..
now.. 
just keep saying the same thing over and over again even i've explained clearly what and how is my problem and never try to look into it 

Try emailing instead? Took few days but problem solved.

emailed, haven't get any response except auto-generated looking email =/

+1

I ported to Umobile because of their good service
Their customer service has always been non-existent or utter rubbish

Now that their service has also dropped like ....
with daily voice line dropouts (yes, drop outs in a daily basis even if I stayed in 1 spot)
prepaid USSD code always shows "Connection problem or invalid MMI code" even though it's correct
Reception going worst in good covered areas - we're getting Umobile network not available so often
slow internet in good reception (4/5 bar with H - I can't even stream a 320p video without buffer)
speed test now shows max 1mbps than before was like 4mpbs average

So I've crowned Umobile to be the worst customer service of all telco's in Malaysia.
This is written in my blog recently by my personal few times experience with their RUDEST customer service staffs and.. yes there's more, but wait, part 2 is coming soon..

Congratulations Umobile.

u mobile internet mobile internetRM18 plan/month

speed is capped @ 1.5Mbps only,.  even though the QoS 42000/5760

Wanna ask, it's U18 unlimited internet, capped at 1.5Mbps have quota? Or after quota then slow like shit? Because I heard that the quota was 250MB/month only, and I have just subscribe it few days ago.

I just paid my bills online.. so any idea how to see my detailed bills? RM24.15  for U28?

I just paid my bills online.. so any idea how to see my detailed bills? RM24.15  for U28?

u.com.my

right bottom corner got self care login to see everything

u28 is pro rated, you must be active few days from 1st january

my friend is subscribe to U28 too, purely using the data on mobile internet and free sms only,. her bill have RM5 discount, when she pay in u mobile service centre in Queensbay Mall here in penang though,. i was with her when she pay her bill 

Nope.. can't check detailed bills, it gave me an error.
Yea I rarely use my phone to call, just SMS & MI only. So, what does pro rated means?

i'm using UM prepaid bb usb modem. lately my pc got this UIMain.exe has encountered a problem & needs to close message. tried to uninstall & reinstall from the autoprogram on the modem but still got this message. if i ignore the msg, i can still online.

what should i do in this case (apart from ignoring)?

I am confused now. 
Prepaid RM28 is unlimited internet for handphone.
How bout MB40, MB68 and MB128 prepaid?? MB40=2G quota.
Can i subscribe MB40,and then use it for my phone?? OR just can use at laptop oni??

URGENT..thanks.

thanks reply
Confirm rite???
coz im using Prepaid.
RM28 for 500mb,after exceed quota,slow like 56k modem.