QUOTE(Davird @ Jun 11 2013, 07:14 PM)
i had the worst experience with u-mobile.
after being with maxis for 12 years, i went and ported over to umobile. took maxis less than 2 hours to be ported over.
however after 2 weeks of using umobile i called up customer service to ask why my 1st bill is so high, by right i should be paying rm130 max, but my bill shot up to 300++ and the free sms and calls as stated did not reflect in the bill. the dude by the name of mr k was rubish. didnt understand english, talk english until i felt that i studied the wrong english in school. so i asked to be transferred to the supervisor. MR Mani came on the phone. put me on hold for 6 times to check God knows what, and finally told me that they have to check my contract. my contract is not with them, they cannot see, cannot decide, cannot give me an answer.
Now comes the punch line............
I asked, so i think it's my mistake to join a mobile network that does not know anything.
Mr Mani: yes, because you are stupid, sir.
i was pissed and very angry and this became my 1st time screaming and shouting over the phone. I asked for his manager. his answer, manager is on holiday and will only be back next year.
i hung up.
i was so pissed, i drove to the nearest maxis center at 8pm and requested to be ported back. 9pm message came from maxis, port process started. 9.15pm another message came saying declined due to overdue payment. WTF? how is it overdue? current yes but overdue? so, i called up u mobile. again went through hell talking to a girl who didnt know what was porting and she hung up the call.
more pissed, i logged on their self service portal. found the amount i needed to pay. and paid. called maxis and told payment done ask them t redo the port. today another message came saying porting declined because of overdue payment.
called umobile - i have current payment of rm4.05 that i made last nite to maxis that i need to settle, like seriously. Umobile = 100% bullsht. I wanted to ask then wtf about free calls and sms and all that but decided no point talking to a bunch of donkeys.
you guys think u-mobile is great. but wait till u have an issue with your bill, line or whatever. I just wish you good luck. stay away from them.
we could understand your pissing and we all know what U-Mobile customer service and Call Center are S**K, and therefore we are here to discuss and find some alternative solutions rather than hoping them to improve in very soon. You did the right things to let us aware of such problem exists but at the same time we also need to look for the solution IF some one else is experiencing as well.
I think first still you need to look for a better and experience dealer to report this issue to the back end account team to correctly matching your bill, some recommendation is Seri kembangan the Mines and Setapak Festival City Mall Unique Phone, Kepong near DIGI center U Zon, for umobile center, supervisor @ 1 U is not bad as well. Since U-Mobile is still very new after launching the U28 voice plans, therefore some billing issues do exist and the only the well trained and better staff or dealer may give you a help.
haha so next time you should try asking @ lyn for some advices too, that is why the thread exist. But still you need to refund back the overcharged amount.
QUOTE(zaharzakariah @ Jun 12 2013, 10:23 AM)
yup, since 2g network is MAXIS
u need to tick DATA ROAMIN so available to use edge and gprs network from maxis
no extra chargers?
yup no extra charges for SURE , 100% sure
This post has been edited by CnY Garage: Jun 12 2013, 02:58 PM 
May 18 2013, 11:46 AM
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