QUOTE(syamirc @ Jul 26 2012, 07:17 PM)
Mechines diagnosed? Why they not sent it to apple for service? I just claim my ipod nano at apple autorize reseller they told my ipod will send to apple to check.. I get new one one to one change..
Since i thought all apple products will be handled by machines sdn bhd(northpoint office) cz before that i went to machines klcc and they said all service centre is moved to north point service. So that is why. May i know where did u send ur apple product to?
Added on July 26, 2012, 8:02 pmQUOTE(XPS @ Jul 26 2012, 07:49 PM)
Your machine is under one year warranty. First step is not to call Machines but Apple and from there they will advice you on what to do. Unless there is physical abuse damage Apple is generally quite helpful.
Already called apple care before i sent to machines. They said i need to send to service centre (midvalley, klcc, one utama) for further progression. So when i went to klcc, they told all repair goods been moved to northpoint (which the one i send to, near the gardens and midvalley). That is why i was sending my mbp there.
Added on July 26, 2012, 8:11 pmQUOTE(dinodog_Jr @ Jul 26 2012, 07:49 PM)
Find a good skill talking with sense buddy to negotiate with Apple Staffs in the hotline.
---Not the angry nonsense without technology sense and pasar attitude fellow---
*A little furious voice tone* will get some attention seriously.. The third times i called with really frustrated mood, they started to give me a Report ID. Then i started "traveling around the world" in the phone talk journey for weeks.
You have to clearly state how can this possible happen. Throw back this curious questions to them. Don't swallow as a consumer's fault. Well, i really don't know what these USB ports have been sabotaged in any ways. I never burned any USB ports from desktop to Laptop ever since.
If you keep insisted is their product failed on you expectation. You may eventually get a nice offer later on.
I succeed to claim a new ipad with "warranty void" in my first and second calls. I didn't gave up. But i passed to my brother with better negotiate skills. My problem is the liquid indicator issue which is not covered under warranty. LCD was damaged with weird issue.
Have to go through many different high-level management peoples to convince them with reasons. Like where you only using your machine. Never use under outdoor, and no falling onto the floor. Collecting some make sense ideas.
I know they are peoples easily get a new replacement with their professional negotiation skills. Try google other international apple forum see anyone got such issue which claimed successfully.
Not so sure Apple is the best product service i came across. But they are slightly providing us hope in negotiation as long as your item is *under warranty protection*.
Anyway, try sent to VR. Probably they can give you some sweet suggestions how to do negotiate over apple center and protect not to "void" your laptop in a report.
Cause Apple center still need clarification from any Apple certified local service center.
Okay will call them. But if they want my mbp to send to machines, then how ya?
Btw, what is vr yea?
Added on July 26, 2012, 8:13 pmQUOTE(snowieluv @ Jul 26 2012, 06:05 PM)
attached is the official letter and the quotation.
my next step will be to call apple service centre.
btw, the blackish colour isnt the same as the picture. It wasnt like that before i send to them
This post has been edited by snowieluv: Jul 26 2012, 08:13 PM