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 Guild Wars 2 v3, Sequel to Guild Wars.

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mashimoro85
post Jul 27 2012, 03:05 PM

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Anyone has problem ordering GW2 using Paypal from GW2's website? I purchased 1 for my friend using Paypal smoothly, then I want to purchase another for my bro 1 week later I received error "An error occurred finalizing your purchase ". I have enough USD in my account for the purchase. Anyone encounter same problem?

Thanks!
mashimoro85
post Jul 27 2012, 03:36 PM

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QUOTE(mashimoro85 @ Jul 27 2012, 03:05 PM)
Anyone has problem ordering GW2 using Paypal from GW2's website? I purchased 1 for my friend using Paypal smoothly, then I want to purchase another for my bro 1 week later I received error "An error occurred finalizing your purchase ". I have enough USD in my account for the purchase. Anyone encounter same problem?

Thanks!
*
Verified the Paypal account already through maybank just now, got my 4 digit code. Still cannot purchase, same error T_T

mashimoro85
post Jul 27 2012, 03:49 PM

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QUOTE(mistabean @ Jul 27 2012, 03:47 PM)
Clear cache, clear cookies, clear everything... or try with a different browser.
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Tried clear everything and change browser.. same result sad.gif
mashimoro85
post Jul 27 2012, 03:53 PM

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QUOTE(chiangeg @ Jul 27 2012, 03:50 PM)
contact Guild Wars 2 support smile.gif

or call your bank and ask them why the purchase failed to transact, since make the verification thing...at the same time you can also retrieve the 4 digit number from them biggrin.gif.
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Contacted Support, wrote an essay for them already. Called Maybank and got my 4 digit code already, that is how I verified my account. Still same error.

sad.gif(
mashimoro85
post Jul 27 2012, 04:02 PM

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QUOTE(ifourtos @ Jul 27 2012, 04:00 PM)
You have enuf balance in Paypal or Maybank?
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Yes I do have more than enough sad.gif
mashimoro85
post Jul 27 2012, 04:04 PM

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QUOTE(HeartRoxas @ Jul 27 2012, 04:03 PM)
You use paypal balance or paypal with credit card verified?
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Paypal balance .. and my Paypal is verified
mashimoro85
post Jul 27 2012, 04:09 PM

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QUOTE(ifourtos @ Jul 27 2012, 04:07 PM)
then why you need contact maybank? to get your account status : verified?
Unverified Member can still made any purchase.
You have different currency in your paypal balance?
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Cos I read somewhere, they successfully purchased it after they got their Paypal verified, so I did but still cannot purchase.

I have both AUD and USD in my account and my USD is enough to do the purchasing
mashimoro85
post Jul 27 2012, 04:10 PM

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QUOTE(chiangeg @ Jul 27 2012, 04:06 PM)
you should ask Maybank why your purchase keep failing.

Also I think when you making the payment, it have several options for paying...like what card you want to use and pay using paypal balance or paypal with credit card.
Edit: your paypal have balance? I think you should choose to use Credit Card in paypal option when paying.
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I do not want to use credit card T_T, I want to use my Paypal balance.. the one I got from Diablo 3 sales tongue.gif
mashimoro85
post Jul 27 2012, 04:15 PM

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QUOTE(ifourtos @ Jul 27 2012, 04:12 PM)
Wrong Info.

Seller need to get verified.
Buyer DO NOT NEED TO GET VERIFIED.

Purchase again.

Paypal should prompt you to use Balance in your paypal and the remaining balance after purchase, right?

if got error message, PScreen and attach here. i help you.
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user posted image

here is the print screen
mashimoro85
post Jul 27 2012, 04:20 PM

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QUOTE(takkicom @ Jul 27 2012, 04:19 PM)
Hmm must be full wait day or 2
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so long? sad.gif
mashimoro85
post Jul 27 2012, 04:22 PM

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QUOTE(takkicom @ Jul 27 2012, 04:21 PM)
last time also full then keep buy also cant ahahaha
den i no care a month later just buy
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My god.. so only after 1 month then you can purchase?

cry.gif cry.gif cry.gif
mashimoro85
post Jul 27 2012, 04:27 PM

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QUOTE(herojack41 @ Jul 27 2012, 04:24 PM)
im waitting the full release..... vmad.gif
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wait 1 mth lol..
mashimoro85
post Jul 27 2012, 04:29 PM

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QUOTE(ifourtos @ Jul 27 2012, 04:28 PM)
Try this mashimaro

http://www.amazon.com/Guild-Wars-2-Pc/dp/B001TOQ8X4

digital purchase from Amazon
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amazon cant use paypal T_T
mashimoro85
post Jul 27 2012, 04:33 PM

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QUOTE(ifourtos @ Jul 27 2012, 04:30 PM)
ops. i didnt know that.

you really want to buy mah??

i help you buy with CC.....
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Thanks for the kind offer, but I do not want to use my cash to buy. If possible I want to use Paypal balance. tongue.gif
mashimoro85
post Jul 27 2012, 04:39 PM

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QUOTE(ifourtos @ Jul 27 2012, 04:36 PM)
2 Option for you :

1) Transfer your paypal balance to your maybank ( 72 hours )
Purchase with your Maybank Visa Debit ( if you notice the Visa on your Maybank ATM Card )
2) Transfer your paypal balance to me, i help you purchase. (i think option 1 is far better)
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Yup I will choose option 1 also if worse comes to worst, but I dislike the low exchange rate of 2.9 to Maybank. tongue.gif

I hope the GW2 support will reply me. But I do not understand, the last time I purchase 1 account for my friend using my account, it goes smoothly. But now when I want to purchase for my brother, this problem came. Haiz.. cry.gif
mashimoro85
post Jul 27 2012, 06:37 PM

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QUOTE(Defallen @ Jul 27 2012, 05:26 PM)
@mashimoro85 I am not sure about the error that you are getting, you showing the Guild Wars 2 site error, but not the Paypal.

If it's just that you don't want to pay with CC option in Paypal, did you try click the "Change" or "Funding Option" @ the Payment methods step?

I am sure Paypal balance works as I am using it to maintain my Mumble and game servers. Also bought my Guild Wars 2 DDE from partially Paypal Balance(~52 USD) and from my Maybank Visa Electron (~27USD).
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Everything is fine when in Paypal.. no errors or anything, but when upon completion.. it cannot go thro (refer to SS). Actually I bought 1 account once using my paypal account for my friend last week. But this week when I try to purchase another one, it cannot go through. I wonder is it 1 paypal account can only purchase 1 GW2 account?

But, I did tried to ask my brother to create his own paypal acc, then I transfered 59.99USD to him and he try to purchase. Alas, still same error.


mashimoro85
post Jul 28 2012, 01:40 AM

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QUOTE(mashimoro85 @ Jul 27 2012, 03:05 PM)
Anyone has problem ordering GW2 using Paypal from GW2's website? I purchased 1 for my friend using Paypal smoothly, then I want to purchase another for my bro 1 week later I received error "An error occurred finalizing your purchase ". I have enough USD in my account for the purchase. Anyone encounter same problem?

Thanks!
*
Finally got a reply from the Contact Support regarding this matter..

Response Via Email (GM Roger) 07/27/2012 12:20 PM
Hello,

Thank you for contacting NCsoft Account Support.

I am escalating your ticket to our Payment Review Team to research your issue. Someone will be in contact with you as soon as possible.

Regards,
Roger
NCsoft Account Support
mashimoro85
post Jul 29 2012, 01:37 PM

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QUOTE(Defallen @ Jul 29 2012, 01:31 PM)


Hilarious!
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he left 1 out... /sleep lol.. Zzzz
mashimoro85
post Aug 1 2012, 06:09 PM

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reply from NCsoft regarding the error "An error occurred finalizing your purchase"

QUOTE
Response Steve S. via Email 07/31/2012 01:15 PM
Hello,

To protect our customers and their billing information, we have implemented a Payment Risk Management system to detect possible unauthorized transactions or account use. After reviewing your purchase attempts, I see that they are being flagged by the Risk Management system. This means that something about your purchase attempt is being perceived as high risk by our system.

After manually reviewing your purchase attempts, I see that they are displaying characteristics that are commonly found to be associated with high risk transactions. For that reason, your purchase attempts have been determined to be high risk by our system and you will be unable to complete your purchase at this time.

The only suggestions we may offer at this time is for you to attempt your purchase at a later date or to locate another authorized online retailer who has the game available for purchase.

If you have any further questions, please let us know.

Regards,
Steve S.
NCsoft Payment Review
It doesn't help .. T_T
mashimoro85
post Aug 1 2012, 06:14 PM

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they reply so slow.. i dont think 24 hours is enough.. but i will try

thank you for the suggestion!


Added on August 1, 2012, 6:15 pmbtw, we do not have authorized online retailer in Malaysia rite?

This post has been edited by mashimoro85: Aug 1 2012, 06:15 PM

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