Angry, angry, angry.......

I bought a Wardrobe from this shop during fair....yes...very cheap, 8*8 only selling rm1388....

last Saturday night 21-07-2012,my wife and i went to the shop to finalise the colour,delivery date and payment...
a sales person told us can change design to matt glass with grey mirror...ok, we agree...n my wife love it too....yesterday sunday night 22-07-2012,a lady called my wife that actually the sales person did make mistake....with tat promotion price, cannot change design....

then today,just now,23-07-2012,i called the shop, a lady told me if want to change design...need to add rm100....ok,after discuss wv my wife, we agreed to that additional cost......somehow, less than 5minutes,tat lady called my wife and told her she make the mistake,is one door rm100,so since this wardrobe got two doors, need rm200....

What..........

What a poor service and bad communication....keep on changing.....

i hv scolded them.....but still feel very disappointed...
i m thinking now, since the receipt oledi mentioned matt glass, can i go somewhere to complaint? maybe they r right, only they failed to convey the message properly n keep changing...but,my heart still feel unpleasant.....

If it is me I will claim whatever in black and white. If it is verbal, you can complain but there is no proof. Just go black and white. Check properly on the final products.

Good thing not cheap, cheap thing not good...

i got black and white and stated clearly....but,when i think bk,shud i insist?i dont noe their background...maybe they revenge later?

This post has been edited by khieni: Jul 23 2012, 08:18 PM

Just treat it as lesson. Can change it if spoil in future.

tq...must check properly when receive the stuff

Huh? Up to you. It is your money.

Learnt a lesson.....really confirm before purchase .........
"Poor communication"

This shop is in the wrong. Like this all shops should put low low price then say "Eh, our sales person say mistake..."

Personally go to the shop and find out who is the girl, argue with them when there is customer behind or near you. So let them get embarrasing, and they may make a compensation to you. Nowadays, there are lots furniture shop doesn't care on the quality of your goods once you have paid to them. Once deliver they expect you to accept even with some minor defact.

those cheap than market price product usually sure got abit abit defact one ....they selling cheap already, dont expect good quality, good service from them ... ... because of customer also look for cheap product, that why those company only can survive in the market ... this kind of case is thousand already, but still, customer never wake up and owwsy careless ...

+1. well said...

yes, maybe u r right....
but due to limited resources, i choose to buy cheaper product and maybe i should cool down for such incident.....

Now, i just want to make sure they dun damage my timber floor when moving the cabinet to my second floor.....

Wondering how do they move 8'x8' wardrobe........quite a big wardrobe.......my door only 7' height.....and also my room only 8.5' height........

---

Added on July 26, 2012, 8:51 pmYes, i also saw one decor mirror (I think got 2 ft diameter) in their shop, the salesman told me RM400......wow, nice.....then i asked him for some discount, he called his lady boss, and finally, he did make mistake, his lady boss told him it is RM800...........

Wow, luckily i didnt pay any deposit for this mirror, else end up with RM800.....scary............

---

Added on July 26, 2012, 8:52 pmyes, u r right.......however, i hv missed my golden hour....

This post has been edited by khieni: Jul 26 2012, 08:52 PM

[quote=khieni,Jul 26 2012, 08:47 PM]
yes, maybe u r right....
but due to limited resources, i choose to buy cheaper product and maybe i should cool down for such incident.....

Now, i just want to make sure they dun damage my timber floor when moving the cabinet to my second floor.....

Wondering how do they move 8'x8' wardrobe........quite a big wardrobe.......my door only 7' height.....and also my room only 8.5' height........

dont worry usually they usually give 6 1/2 feet + top 1 1/2 feet = 8ft, its knock down so go your house only fix

Its always best to avoid buying during a fair.
Business too good, always ++++++ later
If you meet nego with them on a regular day, no reason why you can not get the same price.
Their cost the same even during non fair.
Cooler heads when buying then.

---

Added on September 19, 2012, 8:50 pmyou are right, they do have bad service.

i also bought a wardrobe from the shop during fair recently...called them after the fair to come to my condo to get the mesurement and to finalise the deliver date. We agreed before 22nd sept since I need to shift into condo at the end of the month.

I waited until three day before 22nd sept to call them to confirm the installation time since I did not get any call from them. The reply I got from the girl was that they are not coming. I asked her when can they install the wardrobe. She said she cant say as their stock will only come in on wed or fri next week. Ah...dont they have any communication with their factory or supplier on their customer product.

I asked them why wasn't I being inform. She kept telling me their factory are at Batu Pahat. very far......Stock arrive only they will call their customer... I asked for the salesman who attended to me the last time, said he went oversea.Asked for manager, said on leave. I was so mad.

what if the stock will only arrive a month or two month later....so all my daughter clothes will be sitting in the boxes.

At least have a courtesy to call me to tell me. And....for sure I will think twice before buying anything from them.




This post has been edited by kellylk: Sep 19 2012, 08:50 PM

Sometimes i dun understand how they can offer cheaper price at fair. They need rental as well. Maybe is good for promotion and going for large quantity. Or they hope to twist and turn psyco you to purchase. I dun trust those furniture in the fair. Coz furniture got a lot of quality and makers. Very difficult to judge. Display good, actual no good. Who knows, the wood inside is those chepo poor wood.
It is easy to shop for brands, like electrical appliances. Quality can say gurrantee by its maker.
Actually search around the trade zone here, you might can some good service. You can easily judge the buyer feedback.
Malaysia is not like advance country. Where consumer can claim the the seller for their mistake. Come on is your mistake why should I compensate your problem. Then it becomes like your problem become my problem. Then what the point I want to give you business.

Yup, well said.
I am in dilema to decide whther to custome made a 5 feet wardrobe for guest room.
Consider to buy ready made from furniture shop at ard 30% less compare with custome made.
Due to quality concern, decided go for suctome made as quite satisfy my carpenter workmanship & quality.
Just my 2 cents.

Mother f***er novaroam,I had purchase wardrobe 8x8 bout 1588, the service delivery suck;plus no brain boss miss Kelly and Lawrence .

Deliver item all look like old stock ;got marking修. I damn angry and call the idiot boss, boss told me all is new and no old stock or broken part. Now they still installing the wardrobe . What I can do now ? Money already paid and get f***ing old stock.

I suggest u all don't ever go to purchase any wardrobe at novaroam. U will get regret . Shit.......

Yes he is totally a shit head! i hope their business will blow up at their own face!! This is the stupid shit head ******* boss Lawrance number 012-3322572. This mother f***ing ******* gave me lots of f***ing headaches and trouble.. after paying them complete for my wardrobes (which i totally regret getting from them) they have never completed my job and gave me tonnes and tonnes of headaches. His wife is a stupid coward b**** which btw is the only person in the office that u call to and will create all sorts of f***ing stories just to get her ways done.

So for all you guys out there thinking of buying furnitures. Please BOYCOTT this STUPID ASS COMPANY!! I HOPE THEY DIE AND BURN IN HELL!!!!

(p.s. you guys can use this phone number i provided to your justice!!)

This post has been edited by dmi3: May 22 2013, 04:59 AM

PPL NEVER EVER EVER BUY FROM THIS ASS COMPANY! THEY ARE LIAR AND CHEATER! THEY DUN GIVE A f*** TO YOU ONCE YOU PAID THEM FULL. THEY WILL TREAT U LIKE AN IDIOT AFTER THEY GOT YOUR CASH!.. SO f*** THEM!!!

everybody please be aware of this conman!

this thread needs to be on top all the time to alert everyone. their business should blow up at their faces

Same here.. I bought from them.. Regretted.. They bloody scratched my new timber flooring.. So damn heart broken... Service is 2 out 10.. Furthermore its so much pricier.. Totatlly regretted getting them

stupid company with idiot boss that has no power becoz scared of idiot wife which sits in the office doing nothing to coordinate anything.

lookout for these bastards in expo.. apparently they appear in all expo they could find. They are bloody ass bastards!

boycott these assholes!!!!

wah look like u really mad at them lol

yes we are all damn angry. u just can't imagine how many ppl had fall for victim on these bastards kind of company. They should die and explode in hell !

I bought from Viva at the expo, 8 ft x 8 ft full frosted glass sliding doors. Service was excellent. Price is also similar to yours. So far, I have been lucky at expos. Bought some mirrors, boss very nice and on time delivery. Bought skylights, overpaid compared with outside quotes, but service were on time and they kept coming back whenever I called for help.

I bought my kitchen cabinets from ikea...25 years warranty! try beating that!

hahahah.... i dun trust ikea kitchen that much though... 25years warranty might have loop holes.. anyways.. .this thread is about condemning this ******* Novaroam company!! DIE NOVAROAM DIE!!!

awareness bump!! DIE MUTHERf***ER NOVAROAM!

curse you another day!!

lots of such contractor nowsaday..........

yeah to many of these "con"tractors. We should have a QA on these kind of "professions". There should be a law to jail all these mutherf***ers!!

awareness bump for the day!!

HATE BUMP!

die another day muthef***er!!!

hate bump!!

hate bump!!

everyone still remember this ass piece of shit company ? its called NOVAROAM!!

DIE MUTHERf***ING NOVAROAM!!!

FIRENOVA!!

Bump

mutherf***ing hate bump~!!

You really kuat banning this stupid company.

Have you forward this thread and website to them? Otherwise not much effect. Every time you bump, forward them 1.

Not necessarily. These days, many ppl cut throat and give lousy services and product. Some stuffs if you have time to go search you can really find a good bargain for good quality stuffs and services.

How to forward? I also want to know as I am victim of a lousy company called Aces Loc Sdn Bhd. Paid them RM500 deposit and now I need to think of something to do with this deposit.

i've been thinking of ways to condemn this company to hell. Many ways. But seeming that this is Malaysia and malaysian's authority gov especially when it comes to consumer rights, it is f***ing hopeless to talk to them. I wish that there are new business laws and conducts that target specifically to these kind of money sucking, customer conning, complete payment first and no service later scumbags ! I WISH THEM HELL!!!!!

You got their email, SMS, facebook ?

You got money? lawyer lor. No money, try consumer tribunal. Lazy, than email, sms, facebook etc.

no money. all got sucked by this mutherf***er~!!!

I know this guy, mind telling what happened?

@dmi3
Complaint to Consumer Tribunal, I am pretty sure they help you.

HATE BUMP!!

DIE BUMP!

The expo is back ... and these bastards are bound to hunt some victims.. so becareful everyone!

BEWARE BUMP!!

Hi I'm sales executive from Besglas Malaysia , you can have a look to our product at our facebook and website .

FB - https://www.facebook.com/besglasmalaysia
websites -besglas.com.my

You can also write your complaint here.. more search engine can find the post:

http://www.complaintsboard.com/bycountry/malaysia.html

Tribunal... Untuk mendapatkan balik hak anda. Bukan macam court case boleh sue. Anda rugi RM500, dapat balik takkan lebih dari tu. kalau menang kes la. javascript:emoticon(':hmm:')

BUMP BUMP BUMP!!! THEY ARE BACK IN EXPO!!! BOYCOTT!! EVERYONE BOYCOTT!!!

i'm a freelance designer specialising furniture design, custom made carpentry job and interior design . Kindly refer below for references

we are using plywood for structure construction so that build quality is guaranteed. it will take longer to deliver but it will last for a long time.

http://fukusu.blogspot.com/search/label/Furniture

Thank you and have a nice day.

DAMN!!! i juz bought from them last month n until now i still not get my wardrobe!!!

I am facing the same problem with this NOVAROAM. I booked a 9x9 wardrobe on 20th Apr at Midvalley. After 3 weeks I called them to find out when they can come n take the measurement. The lady boss Kelly told me she will get back to me the next day but she didnt. I called nearly 4 times n I gt the same ans everytim. The thing which makes me so annoyed is each time I call she pretend as if dunno me n was keep asking for my receipt no. I really gt mad n scolded her nicely. takkan v wan to carry receipt evrywer we go. At last after getting some scoldings n al tat I manage to get them to take measurement on13 mei n the lady who took the measurement told me my wardrobe will be ready within 3 weeks time wic I estimated on 3 June. Howeva after goin through the complaints about the company I decided to go straight to the shop to confirm the date. There this Kelly told me that she can ony confirm the exact date in 2 weeks time bcs factory bla bla bla....bt she promised on 1st week of June. Bt again she didnt cal me as she promise so I called her to confirm the date n she was keep giving 1001 blady excuses instead of gvg me the date bt at last she gave up n gave me his boss Mr Lawreence no. Wen I contacted him he told me that he gt not enuf man power but promise to gt back to me the next day after checking wit the factory bt failed to cal me. Wen I try to contact him on the next day(tue) he aldy went oversea wit his wife kelly. So watsup him to find out the date n he told me he n his wife kelly is away n can ony confirm the date on Sat. I told him if tats the case I just wan to take back my deposit. After few hours he texted me saying they ll confirm install my wardrobe on 5/6. But today 2/6 morning he called me n told me that there is some prob wit the design. so I went straight to the shop to rectify the prob n whole story have changed now. I booked 9x9 wardrobe wit 2 doors up n bottom bt they ve made wardrobe wit 1 door ony n the white wood design I choose for the door is ony 8 ft cant fit for 9 ft height. Its their fault bcos I booked 2 doors one n I did asked the lady who came to take measurement. They say they ve to redo again n will take another 3 weeks time. Im really frustrated n helpless as Im shift in next Mon.

This post has been edited by saieswari2010: Jun 2 2014, 09:32 PM

HELP! PLEASE!
This company

[quote=Victim999,Aug 13 2014, 09:14 AM]
HELP! PLEASE!
I'm facing the same problem wt this Novaroam, can somebody here can provide the address of this company to me?
the address on the invoice are not correct, tq

How such company can survive so long? How to take long term measurement to boycott such companies?

Their booth name in Homedec '14 call NR Gallery wardrobe

They have booth in coming Perfect Lifestyle ’14 fair at Setia Alam..

And I tried to call their sales person that I met in Homedec to get the showroom address but they refused to give me. Strange!

Being vocal with your complaints in forums like these help

By the way, would anyone knows where their office address at? The one in the invoice seems not correct. Need to walk in and engage them.

https://www.google.com/maps/place/Novaroam+...dd88093b8?hl=en

No.26, Block C, Lot. 32,, Seksyen 4, Jalan Balakong,, 43200, Cheras,, Selangor, 43200
03-9075 3180

Its a corner showroom

as far as i know the balakong showroom already no longer there. They have shifted to Sg Buloh i was told.

Yes i did order from them the wardrobe RM 1399 or 1299 cant recall.. But so far i have good experience with them.

Maybe because i wasn't in a hurry to deliver hence able to have a smooth transaction

only wardrobe or whole set ? i ordered from mixbox RM3k+ whole set

Only wardrobe.. i think my size was 6x8ft if i am not mistaken

Wow.~~

If the service so bad as forumer mentioned.

Why the expo or exhibition management still let them to go in??

How was the quality? I ordered the 1399 wardrobe from them but yet to be delivered. They mentioned it is half melamine material.

This post has been edited by eric_goh: Jan 6 2015, 10:30 PM

how do expo management know all about this ? they only make sure all booths are fully occupy only

if they keep on no scan the participant , slowly ppl will scare to go their event. Just an example,

certain place is famous of high rise price, and scam always happen. People will start avoid going to those place..time to time, that place is gonna spoilt . no people is going there.

For your info, Some of the hyper market and shopping will eyes on these.

If the participant held an event that claims selling original true animal leather sofa. If they sell 95% similar to the leather. The management also ban them from coming in next times.

And how expo management know about this. This require victims on this thread to report them la. For own good and others as well.

*Long term business need many aspect of maintaining ...beside MONEY~~

this is malaysia ....unless a big con case happened , it will treated as isolated case...

maybe 1 out of 400 booths got problems... so it is still ok... customer need to do more research before buying

agree~~But as long we did our part. If really not being treat fair. need to voice out.

O..My GOD! I bought one wardrobe 8'x8 from this company. She told me that it will be installed tomorrow (wed). But that lady really poor communication seem like not interested to talk to the costumer. worse thing is they used mobile number and not even have office number..ahhhh..

Oh..and i forgot to mention..They asked me to fully pay to their account before sending the item. Should I trust them? o_o

Only pay them after installed in ur house ... Or u visit the shop to pay after they installed it ...never ever believe shop or contractor ...nowadays no one to believe ...once u pay everything, gone case ....u might no even receive ur wardrobe ....

Agree, But half. Make half payment or at least 40% of the payment before delivery is a proper way. Pay the balance once the items delivered with satisfaction.

As Consumers, we have to protect our right. As a Seller, they also have their concern.

In your mind, only shop and contractors will run away. But in their mind, some of the client also will drag payments. Didn't not paid off final payments of 10% or 20%. If they didn't take certain deposit , some client might be cancel half way as their can find better price or change mind.

From my own experience, it's the best to avoid this company. Seem like only one person controlled everything. Its the woman i think called Kelly.. She controlled the budget, transport, and almost everything. Item only can be delivered weekdayss only. Need to pay full payment before item to be sent. VERYYYY VEEERYYYY POOORRR COMMUNICATION. Called me like only 30 second to inform about the delivery. One week before calling the item to be sent on Wednesday, and after I CALLED HER Back, she told that the item still not arrived. Eventhough I received my item, but I took A VERY HIGH RISK. SO ALL MY FRIEND HERE, THINKS VERY CAREFULLY BEFORE BUYING STUFF FROM THIS COMPANY.

THANKS.

This is just to show that when u buy cheap things it doesn't mean that you're getting a good deal. In most cases its you're the one who's f***ed.

I buy 11K dining set only. One chair cost RM600+

Couldn't complain much about the quality for the price paid. But overall satisfied with the quality. Not like those cheaper "anti jump" wardrobe which is total crap.

If you need picture of the wardrobe let me know i am willing to share.

I bought a rm4800 wardrobe on 29Nov14. Paid deposit rm1500. Measurement was taken the next day. Was impressive. But till today I have not received my wardrobe. Forever delaying the delivery. Was supposed to received the wardrobe on 16dec14 as stated on he receipt. Excuses such as in hospital la bla bla bla. The guy I liased with is Mr. Haw and is thru watsapp. Forever say will call you tomorrow but the tomorrow never comes. Si peh Suay!
I m gonna wait till 15mar which he said he is going to deliver the wardrobe. Fingers crossed!!!

OMG! I bought RM4200 during Jan 2015 deco fair in KLCC.
I called the name sales cons Joanne and Kent mobile no like 150 times but no one picked up.
The address on the invoice also looks fake as it shows sg buloh, hence I try search online found this post showing in Cheras and called their office and scold them why number no one picking up and give me fake address.
Then the lady pass the phone to a guy call Lawrance. He then pass me a guy name call Paul to come take measure last week.
That guy totally looked very rude and he gives you this kinda glare that can eat you alive!

The item I ordered, 10 ft * 10 ft, upon they never attend my call hence I get other vendor to do it.
So this one, I ask the guy do for me 10ft * 4ft since I paid deposit RM1300++.

The guy calculate for me around RM2.2k (deduct RM1300++) and I asked him why so pricy coz 10 * 10 = 100 is 4.2 thus I thought 10 * 4 = 40 should be around 40/100*4200 ~ RM1680

But this guy keep told me if you want do then you must pay this to me then he will do.
He asked me pay on short and I told him, I need to check first and will pay later as I asked him if I pay you now then can you finish it by today and he cannot give me any reply at all!!!

The next day I called Lawrance and explains to him over phone, and he cut off the phone seems like I thought my connection problem.

Today I called his office again since his mobile cannot reach and his office now cannot work and reply me my number is restricted!!! WTF just happened to me T_T


Is there I should find a lawyer and lodge report against them? I just want my damn w/r 10 * 4 enough now, so much pains from this money suckers!!! I swear I cursed all their office staffs and runners, sales cons ppl gao2, rot in hell for what they doing it! TTT_TTT

so have you pay them the full amount?

they also asked me to pay the full amount

Should lodge a report with Consumers Tribunal. Seems like this company is taking customers for a ride.

According to my own experience, They call me up on 20th April 2015 for an appointment for the insgtallation on 24th April and requested me to do full payment (the other half) before the installation. I paid by 22nd April. But I could not reach Kelly either Lauren on 24th April for the exact time. The phone is turned off. So i called up Mr. How, the one who came to take measurement and eventuallyu he gave me the installer number. So i called up to confirm the time and take a half day leave on friday. Installation was perfectlly done. Do rememeber to check with the installer for the stock before they came to install (ie: door material, mirror. acrylic colour so u wont waste your leave if they have it wrong).

So the Kelly call me again on coming Monday after the installation to inform me that there will be another batch of carpenter will be making appointment for the sealing at the edge/ side. Remember to gt the number from her so you can make appointment with them instead of waiting them to call you.

So the sealing was carried out on 4th May.. Luckily no need to apply leave =)

So the wardrobe is perfectly done. No complain etc. Material and quality wise is acceptable. You pay what you get. Debris need to be cleaned. Very very very minor edge defect. I don't mind these very tiny and minor defect as long as it can be used. its seriously small and i am not being sarcastic.

Conclusion, scare the shit out of me when i read the comment here. but its not as bad as what you read here as long as you communicate well with them and not being urgent and last minute. of course.. maybe you need a bit of luck =)


1st batch installer is 2 indians and 2nd batch carpenters are 3 chinese.

Anyhow this the the cheapest wardrobe i found and I am kinda satisfy =)

Sometimes we do admit that we are all human being and we are not God. Nothing is perfectly except God.
We were purchasing three sets Bedroom Sets from NR wardrobe as well during last year homedec klcc.
As the invoice did stated when is the delivery time, and once we need the goods to be deliver we need to call 2-3 weeks earlier to inform the salesperson.
I called 3-4 weeks earlier to confirm my delivery time as I need to get ready to move in my new house in Desa Park City.
The bedroom sets arrived safely and the installer were just as efficient as they promised. As I was not trying to squeeze all things together.
I paid them full payment two days earlier. I shall admit that it was quite risky but I did that as I know homedec was a well known organiser. The selected exhibitors must have the basic requirements only able to take part in the show.
The boss even came by himself for installing the bedroom sets. I felt mush appreciated for his sincerity. He keep telling me if there was any defect just call him, he will try his best to assist.
Me and my wife were happy as we had all the furniture moved in smoothly and peacefully.
As a consumer, I do understand there were much more frustration when the service is not up to the expectation as I were in the service industry. When this thing happen, we should try to communicate and get the solution. The MAIN issue is the solve the problem and proceed to other daily routine.
If the company really did not take any action or action of apology then you may proceed to legal action.
I were told by my friend that there were certain peak season for the furniture...sometimes traffic congestions, lorry broken down half way, accident, stock stuck at Factory, etc........
Finally, I may say that, there is much more improvement from the service.
Complaints make Improvement.
IT IS IMPOSSIBLE FOR A COMPANY THAT WILL NEVER EVER RECEIVE ANY COMPLAINTS.

GOOD SAMARITA are you working in their company? from the joined date it is fishy suddenly advisory comment coming out. hehe
Anyway, read my story buddy, you will know how many times I complaint and how good their improvement shown, anyway, after fighting for GST wave, I managed to get the item delivered into my unit past Saturday. 2 Indian guys came in and they told me they cannot install while the house still under renovation.
I said ok but will you guys be returning and do installation later then? They laughed and say yeah, I told them how can I trust you guys since I had bad experience from beginning. No comments. I just messaged Kelly about their decision not to install it now and require them to return later to resume the work.
As usual, Kelly will seldom reply my msg but she will only write down their bank acc number or tell me their preferred delivery date. Nvr bother to respect client feelings or reply to their concerns. to me, no point argue or sent them feedback to improve their service. I really ban this company and will tell my frens the same. I will soon go to KLCC to warn them too if my cabinet not installed!!! I just can cross my finger now.

People seem to think that there are no dishonest vendors just because they took part in well known exhibitions. Event organizers only care about selling their booths. They don't do a background check on the vendors.

Hi

I am one of the unlucky consumer from NR Wardrobe.I have called their sales, Ken to confirm all the design on 12/05/2015, and I do mention to them that my goods delivered on 04/06/2015. Ken said ok, and no problem. Until 02/06/2015, I called Kelly, to follow up again. By that time only, the said my goods is not ready until 09/06/2015. I was shocked as I questioning them, if there are delay, how can they never mention or take initiative to call me. Later, we agree to delay until 10/06/2015 for the delivery, because we have no other choice as we have make the full payment. However, they sent the one of the item wrongly causing my wardrobe is not able to complete on 10/06/2015. I called Kelly again, and she was rude and giving "I don't care" voice to me. She said the goods only able to send on 20/06/2015. Even though, I do complain to Ken, but all the answer I get is disappointing and he always said will call me back tomorrow.

This company is totally sucks

was about to engage this company after meeting them in living fair few months ago, thanks to this thread and some forumers complained about their cases. just beware during fair.

its always best to buy from authorized stores rather than these fairs... you cannot trust them with the material as well as after services...

its always best to buy from authorized stores rather than these fairs... you cannot trust them with the material as well as after services...

you have the person contact no , because i cant call for the office no they giving. thanks

Please avoid NR at all costs, especially during fair.

1. Rude customer service (he/she will blame the so-called staff who measure the wardrobe for not submitting details, causing wardrobe delayed). But who care? Both of you are in same company
2. Staff who measure the wardrobe impatient and forgetful (or rather purposely skip your request)
3. Whatapps not replied
4. Phone call not answered

Please la, customer already settle full payment and you still cannot deliver goods on time. Not even a call or message about delivery delayed. Everytime need customer to call to the company, who is the customer now?

That was my mistake to settle full payment for my first purchase in fair. Nowadays i will settle part of it until delivery has done. If they say cannot, question them why else buy from others.

Last but not least, avoid NR Wardrobe!!!

This post has been edited by Woolin: Jul 14 2015, 12:50 PM

who have this company new contact please send to me, thanks

i have giving the deposit but now cant contact the company.

Hi..I have the boss's mobile number. It's 012-3322572. Name is Lawrence. Anyway, usually he wouldn't answer. He will reach you instead. There is a lot of negative comments here. Initially, my bf and I were worried after reading the comments. However, just to let you know, they managed to keep the work done within the promised timeline. We purchased 2 wardrobes in July..built in. Managed to complete the wardrobe a few days earlier from the promised dateline. They came thrice as ours is built in. As it is difficult to contact them, I suggest that if they do call you, please ask for the lorry's number etc. Coordinate yourself. Good luck.

This post has been edited by jyfy08: Aug 21 2015, 11:55 AM