Hello! I got a sms informing me that my application has been approved last Friday. I logged on to m2u and it already shows 2 credit card accounts, AMEX and Mastercard.

Question: How do I claim the card? Will they deliver it to my office? Or should I pick it up? I have not received any call from their customer service about it. Problem is I am overseas and will be back in KL next week so I'm afraid by the time I get back in KL they have already cancelled it. Because from previous experience, they will cancel your card if remained unclaimed for a number of days.

I actually applied a number of times both online and through their branch, because the online application is just so slow. But I believe that it's my online application that made it through because of some details I mentioned in the application.

Should I personally be there to receive the credit cards, like do I have to sign/acknowledge something? Because I'm still overseas.

Well yeah I can't call them cos I'm overseas (such a cheapo ) but I can email them but usually it would take them a couple of days to reply. I'm asking here in the thread because I might get an answer right away since you guys already have the card and you can base it from your experience. I just want to know if I need to be physically there to receive the card because if my presence is not required/they'll just leave it at our receptionist then there will be no problem for me.

Thank you bud!

Thanks for this. I was just called by Maybank informing me that the cards are ready for pick-up but I told them to hold the cards until Saturday cos I'm not in MY.

Okay another noob question: In may m2u online account, it states there the cardholder's name is missing the last 2 letters of my surname. Like for example my name is Adam Garcia but it says Adam Garc only.

Is that a mistake? Or is this the way they do it? I'm pretty sure my name's not very long and I submitted all my documents with my complete name on it. I have yet to receive my cards on Saturday though.

Question: What if I already used my Amex this morning but have just registered now for the 15% cashback. Will I still be entitled to the 15% cashback? Sorry if it sounds stupid.

Ok let's just assume the 3million has not been exhausted yet. Will I still be entitled if I swiped first before registering?

Ugh. That sucks. Thank you bro!

Fingers crossed cos I swiped like a total of 1k today

Another question: How long usually does it take for my purchases to reflect in my m2u online account?

So I just opened my mailbox and found a letter from Maybank basically saying congrats on your new card blah blah. And it also said "We will be happy to issue you a new PIN instantly when you collect the card..."

I collected my card a week ago and the bank officer didn't give me any PIN. What is this PIN anyway, and how do I get it?

Hi guys, any answers for my question above?

Ok thanks guys. I guess I don't really need the PIN since I won't be withdrawing cash from my cc. They charge so high for cash advances!

So does that mean if I pay thru m2u, the payment will take effect immediately? No waiting anymore? What if I pay online on a Saturday, will it reflect on Monday or immediately on Saturday?

That's great news. Means upon payment, it will free up my credit limit immediately for the same amount.