I just called to Astro IPTV to cancel my account.
Reason - I have been calling them for more than 3 weeks and they still can't give an answer whether my internet speed will be upgraded to 100mbps.

I told them they charging me RM156 and I get 10mbps but if I use Time (same internet provider) I pay RM149 for 100mbps.

If you are already out of contract I suggest you also cancel.
After all, if they come out with new package then can still sign up again - some more new Router and decoder.

If your contract is already over my recommendation is to CANCEL Astro.
That way maybe their "in discussion" can end. Nearly one month and still in discussion !

After all, one month later can still subscribe back and they give you new equipment/ free one month and maybe by then cheaper with better internet speed.

Nothing to lose except maybe one month no Astro.

This post has been edited by zerko: Apr 14 2016, 12:55 PM

Yes, but so will Time if signing up for their 100Mbps package unless you pay for the installation charges.

Sign up for Time at 100Mbps RM149
Sign up for Netflix HD RM42 (RM33 without HD)
Total = RM191

You get 100Mbps and much, much more Movies and Drama than Astro.
Also on demand, whenever you feel like watching, instead of following their schedule or having to record

With Astro Superpack 4 and 10Mbps you will pay more than RM270.
How ??


Only thing lacking is Sports, but there is subscription to DirectTV ( https://forum.lowyat.net/index.php?showtopi...6313&hl=netflix )

Cut Astro off ! Let them wake up as they have been fleecing us all this while.

This post has been edited by zerko: May 4 2016, 03:31 PM

I wrote a complain to MCMC complaining on unfair business practice and excessive "profiteering" by Astro.
You should to.
Astro replied that they are coming out with a new package on broadband.
I did not accept their reply and cc. A copy to MCMC repeating on unfair/ unethical business practice.

Good news for those using Time with Astro IPTV.
I was informed that as from 1st July, the minimum speed will be upgraded to 100Mbps

No additional charges !

Dlink 850L AC1200
Same like what Time provides.
I do not like this Router as I read that the wifi coverage is quite weak.
If you accept this Router, you will be tied in for 24 months contract.
Presently I choose not to accept this Router, hope they offer another Router in future.

I'm no network expert but from what I read the TPLink C7 is best value. Good reviews, wireless AC support and can get for around RM400.
I'm using an old TPlink wdr3600 (wireless N) and it's served me well the past 4 years.
Will probably upgrade once the 100Mbps is activated.

This post has been edited by zerko: Jun 21 2017, 03:04 PM

I felt that way too when I started looking for alternative Routers from those supplied by TM/Time.
Then I found out the top tier Routers are above 1k !

I wrote to them for alternative Routers and the reply was negative. I even suggested willingness to top up $ for better router.
Since I'm not accepting their Dlink850 they informed I'm not bound by the 24 months contract.

Maybe if more people email them, they might change their mind.

This post has been edited by zerko: Jun 22 2017, 07:45 AM

If u accept their Router and agree to 24 months contract I don't think they will charge you.

They wrote me an email more than 14days ago and also spoke to me.
"...1st July free upgrade to 100 Mbps..."
This morning tested still 10 Mbps. Restart Router and Modem still the same.
Afternoon 12.30 tested, restart router and modem, still no change.

Called Astroiptv and their reply - delay for 100Mps upgrade and unable to give a date when it will happen.

I told them off, at least they should have written or call to inform the delay as they have sent out their email stipulating 1st July.

Poor customer service. Shouldn't even use the term Customer Service !

Still the same. Allowing me to boost to 30 Mbps.
You aware that they have upgraded to 100 Mbps ?

This post has been edited by zerko: Jul 1 2017, 04:10 PM

Can please give the link to this page/website.
Thanks

I do not think it's Time that's holding back, it's more likely what you pointed out, problem with Maxis.
Since they are a related company Astro might be having problems with related shareholders/management.

I hope MCMC or any other government agency will deal with this unfair business practice.
Time offering 100Mbps at Rm148 but Astro IPTV providing the same Time internet at the same price but only 10 Mbps.

Bought from garage sale =>> https://forum.lowyat.net/index.php?showtopic=4327854&hl=

Less than 200 brand new !

100Mbps on AC no problem :-)

Me too.
Phone on same WiFi but cannot locate decoder.

Anyone manage to get the remote feature on My Astro App working ?

Anyone on Time Astro IPTV received speed upgrade yet ?
Thanks

Hope they don’t forget this group.
Last time to get upgrade from 10Mbps to 100Mbps Astro/Time delayed for nearly one year.

You have any inside info ?

I subscribed to one of those.
My take is for Sports none can compare to Astro in stability. Especially for big matches or popular events. I think those servers tend to “overload” due to demand spike.
But variety from those services is incredible !