Forumer you are complaining against: Silverfire aka Tan Chia Way aka Cruxiaer Tan

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Item being sold/bought: Nikkor 50mm 1.4D

Original thread link: [SOLD] Nikkor AF 50mm 1.4D

Date of transaction: May 3 2012, 08:42 PM

Details of the complaint :

Ok here's my story...bought a lens from a safe trader nick Silverfire last May for RM800...when the lens arrived, I saw the receipt states that the lens was a demo unit. For a safe trader, he never mentioned that the unit was a demo unit. He said that the lens was his friend's so he never saw that lens actually. Now that gets me confused. So I requested that he refund me back RM200. He said that he's out of budget already for that month and asked me to only pay RM100 instead. So I agreed considering he's still a student. The next month, he paid me the agreed RM100.

After having the lens for a month, I realized that the lens was a bit loose....I'm thinking maybe it's normal for a D lens...Then, one day while I was shooting in a dinner event, the lens failed to focus. I opened the lens and saw the back of lens that it's missing 2 screws. That answers why the lens feel a bit loose in the beginning. Yes, it's my mistake that I never checked the lens thoroughly when I got it at the first place. I admit my mistake on that part.

So, after realizing that it's missing 2 screws I told Silverfire about that and he said just send the lens to Nikon Service Center and claim the warranty. So I sent it to Nikon at PJ....e r

Today Nikon called me and quoted RM1202 for the repairs. They said cannot claim warranty since the unit is missing 2 screws.

And you guys can see from this picture that it shows Nikkor 35mm 1.8G not the real Nikkor 50mm 1.4D that I bought. That explains about the missing screws. Why he didn't post the real picture instead? He's hiding the fact that the lens was already missing 2 screws in the first place. Right?

And here's the quotation I got from Nikon today:

So what do u guys think? How to settle this dispute? Please help me guys.



LATEST UPDATE ON 30TH JULY 2012

Please be patient

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Added on July 30, 2012, 2:48 pmJust got an update from Nikon Service Centre....



This is the quotation given by Nikon Service Centre to the previous owner dated 27th April 2012. You can see from the report that it's already missing those screws.




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And from my quotation received on 5th July 2012, you can see stated there the same service order number quoted on my quotation stating that it's already been sent to Nikon Service Centre PJ before...

So what do u guys think now?

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Added on July 30, 2012, 2:50 pm

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Added on July 30, 2012, 2:57 pm

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By mrnastey at 2012-08-01



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This post has been edited by Apis_LuaLua: Aug 3 2012, 10:52 AM

Our sms already gone la bro...my phone delete old smses...anyway for your own defense, please post the picture that states the screws were still there before you post it to me. Is it logical that I lost 2 screws??? Cmon la bro...

Then how could u said that it was me that lost the screws? Now it's clear that u're selling a faulty demo unit advertised as a new and working unit. I will post the picture of the receipt later for everyone's judgment. I bought this lens because of your safe trader tag bro. How could u do this? I trusted u in the first place....

Yes the lens was working. But how can u explain the 2 missing screws?

Now how to settle this dispute?

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Added on July 16, 2012, 3:42 pmRefund back my money and I will post back to u the lens. Settle with your friend why it's a demo unit and missing 2 screws.

This post has been edited by Izwan898: Jul 16 2012, 03:42 PM

Yes I agree...but he should refund some if not all...bro, demo unit is different from a new boxed unit...a demo unit is an item that everybody have been playing with it, try it, touch, hold and everything for we dunno how long....simple to say it's not a virgin unit...UNTIL someone buys it...am I right?

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Added on July 16, 2012, 4:27 pmSorry if I sound a bit rude and harsh...

This post has been edited by Izwan898: Jul 16 2012, 04:27 PM

I'm just mentioning that it's a demo unit since he never mentioned it in his advert because it's kinda misleading when he's awarded with the safe trader tag...yes I agreed with the refund since I'm considering he's still a student...I didn't check the unit thorougly when I received the unit since I put my trust in his safe trader tag...and after 1 month only that I realised this unit is missing 2 screws because I rarely use the lens...it's working fine until the night when it fails to focus...then I tried to change the lens, the bayonet part just came out piece by piece...but the only thing I want to know, WHY he can't post the picture of the lens' back while he can post other lens' back picture when trying to sell it? Don't u think its fishy?

Yes I must say it's my mistake not realizing that picture was not the lens' picture in the first place...but from that picture, I can conclude that he's not an honest & safe trader...for that his safe trader should be revoked and let this case be a reminder to others...it's ok bro, only god knows what happened...but I believe in karma...thanks all for the advices.

I am confident that he knew there were 2 missing screws when he's trying to sell the lens...if he's really innocent, why don't he just upload a picture of the lens showing the 2 screws were still there while it's in his possession...it's really clear...but still, with his safe trader tag buyers will sometimes ignore those little details like what happened to me...I'm just frustrated that he's still with his safe trader tag when clearly he's not really honest when trying to sell his things...clearly not...

For me, YES it's a standard procedure to include the picture of the back of the lens...from there we can judge the real condition of the lens. No, I don't have the photo showing the back of this nikkor 50mm lens dated 2 months ago.

But here u can see that I took a clear photo of the back of my sony 18-70 lens that I sold last 2 years.


FYI, this photo dated 2010-08-13. This is how an honest man will do. Not like u bro.

U didn't accuse me of nothing? Do u still remember that u accused me that I'm the one who have lost the 2 screws not you??

I didn't requested the photo since I THOUGHT that the photo shown was the mentioned lens 50mm 1.4D...after this problem only I realized that it's other lens' photo and he wrote "Photo taken by the lens"....I didn't hesitate and suspect anything because he has the safe trader tag lah...

As I said before I THOUGHT the photo WAS the 50mm 1.4D lens...

I loled at this...do u think im a kid?

Yes I was because of the safe trader tag.

No bro...they claimed it was impact damage because of the 2 missing screws and the bayonet (back part) was detached from the main body...if it was truly an impact damage, the body will surely got scratches and dents...for sure...tonite I will upload the photo...

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Added on July 18, 2012, 7:20 pmIf it's the courier's fault, why the box is in a very good condition? No scratch nor dent. Same with Ikea case. U're saying that u won't argue with ikea IF the furniture had a scratch and the box they're shipped with was in a very good condition? Don't u think the courier will argue bout that? Same with me. IF the courier was at fault, why the box was in a very2 good condition? And IF it was damaged while transportation, for sure the 2 screws will be in the box right? Sorry if I sound harsh though...

I'm not here to tarnish his name in here but I sincerely, honestly saying that I never drop, open nor lost those 2 screws. That's why I'm feeling cheated.

I accepted the RM100 refunded because although it's a demo unit, it still can take photos and focuses fine BUT it was a bit loose when I'm trying to change lens that's why I suspect the screws was not there all along...it's ok, as I said before, only god knows what happened...no need to accuse I'm a cheapskate trying to get my money back...no...I love that lens...it's just frustrating to be cheated for the first time since I've been doin online trading here for years...

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Added on July 18, 2012, 7:45 pm

Here's the photo of the lens before I pack and send out to Nikon...you can see there's only 1 screw left...and it's been like that because when I tried to separate it from the camera's body, it breaks just like that...

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Added on July 18, 2012, 7:47 pmAnd it's very unfortunate for me when I snapped this photo, the back cap was on because I take a very good care of my things...

This post has been edited by Izwan898: Jul 18 2012, 07:47 PM

Yes I do admit my mistake by not inspecting it thoroughly...but I want him be responsible too since he's a safe trader tag bearer...

It's about honesty and yes I do care if the item I'm buying is a 2nd, 3rd or 4th hand. From that I can guess the condition of it.

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Added on July 18, 2012, 11:19 pmI haven't agreed with the quotation yet bro. It's kinda nonsense that Nikon quoted me that. I know the condition of the lens. It's just missing 2 screws. Everything is good and no problem with that lens. Before it falls apart, everything is smooth and snappy. ONLY "longgar" at the back of the lens if u know what I mean.

Service centre, they're also want to make profit bro...today I called them...I don't want to repair till RM1202. Just assemble back the lens, reattach the missing 2 screws and courier it back to me. Bcoz I know the lens have no problem at all! But no, they refused saying that they can't do that. I said WTH, if I want to waste my money RM1202, u can easily repair the lens for me but if I only want to buy the 2 screws they can't do that?? So what's the point I send the lens to Nikon? They quoted RM20 (check service cost) + RM12 (courier cost) to send it back to me. I said please reassemble back the lens but they said cannot. If I want it, I have to pay them RM1202 for the repairs. So I told them just supply me the 2 screws, don't reassemble the lens, courier it back. They said they will call me back today but they didn't. It's frustrating.

And IF I pay that RM1202, how will I know that Nikon won't just buy a new 50mm 1.4D and courier it back to me saying it was the repaired old lens? And my old lens? How do I know that they won't recondition the lens and sell it as a USED lens? So who win who lose? So by the end I will waste RM1902 for this lens?

This post has been edited by Izwan898: Jul 18 2012, 11:19 PM

I already talked with Mr. Chong (assistant manager of camera service department I guess). He's the one promised to call me back today but failed to do so. I don't really understand why they can't just give me the 2 missing screws and quote me for them? It's because they won't make much money by doing so...2 screws how much only...RM1202 can get them hundreds...and how will I know they really changed those things listed? It's quite clear that I didn't dropped the lens. See that photo that I took before packing. Can u guys see any sign of scratch or dent?

If u're in my shoes, will u ask how many owners has the lens gone through? It's advertised as USED so it never crossed my mind. If only he advertised it as a 2nd item will I ask him more questions. Ex: Why the previous owner sells it? And in only 4 months u're also want to sell it? anything wrong with the lens?




Here's the receipt. Is it normal that the lens was bought from jalan imbi but the warranty card says it's from penang? Just want to know...

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Added on July 18, 2012, 11:41 pmWhat do u mean kind sir?

This post has been edited by Izwan898: Jul 18 2012, 11:45 PM

Yeah I'm thinking just leave the lens at Nikon service centre but my wife advised me to get the lens back and try to repair at other 3rd party camera shop outlets. So while asking them to do that, why don't they just give me the 2 missing screws along with the package? Sadly they refused...they still want me to pay RM1202...they keep saying cannot laaa...not our procedure laaa supply 2 screws onlyyyy...u go find other camera shops laa get that screwwww....conclusion is, they sux...

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Added on July 19, 2012, 12:01 amHiding the 2 screws?

I'm holding him responsible because I know the screws weren't lost while the lens was with me...I'm not trying to con anyone nor trying to get refund...I'm just not satisfied why a safe trader like him sent me a lens with 2 missing screws.

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Added on July 19, 2012, 12:03 amTomorrow I will ask nikon to email me a photo of the back of the lens...just to show that it was not dropped nor mishandled...

This post has been edited by Izwan898: Jul 19 2012, 12:03 AM

Shop different brooo...no evidence and they can run away and open new shop somewhere else summore...reputation in LYN different...I won't tarnish my reputation built from 2006...same with every seller here...genuine seller lah...

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Added on July 19, 2012, 12:12 amJust now I checked my phone for pictures and found this 2 photos of the lens that I took on 1st of July....these photos were taken to MMS silverfire about the missing screws...




This post has been edited by Izwan898: Jul 19 2012, 12:12 AM