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> Complain against Silverfire, Help me settle guys :(

Izwan898
post Jul 30 2012, 11:41 PM

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QUOTE(Quantum_thinking @ Jul 30 2012, 11:36 PM)
I did not see that he have the full responsibility to follow up EVERYTHING.

Yes, to an extent of explanation etc, but there would be a limit for the responsibility part. Any excess is up to the seller to provide.

Now, since it is proven that the screws are missing, i just wonder if there is a proper reason to actually refund in full or not.

The point is, it is never being covered by personal warranty at all. Even if it is covered, it won't be that long. It is between Nikon and buyer as stated in the thread.

Imagine if seller sell something to one fellow with 3 days personal warranty, should the seller be responsible for something that is proven due to seller's fault after 1 month??

Imagine if a manufacturer have build something that have 1 year warranty,but the nature of the item like tendency to overheating that lead to auto shut down and eventually timed out after operate about 1.5 years due to the manufacturing design.  Can they be held liable?

Where is the exact ground of asking for refund in the first place? It is a faulty item as proven by now, but even new items have a time limit on such a claims.

If like this, after settling this issue (assume settle), then "new" fault comes out again, can seller be held liable like this FOREVER??? Like this, all 2nd hand seller can BANKRUPT or out of business!!!
*
U're really getting on my nerves....the problem is the screws were gone BEFORE I got it ok? So it's a faulty item!!
ClericKilla
post Jul 30 2012, 11:43 PM

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QUOTE(Izwan898 @ Jul 30 2012, 11:41 PM)
U're really getting on my nerves....the problem is the screws were gone BEFORE I got it ok? So it's a faulty item!!
*
Sorry if it's really pissed off to you.

Well, I dont know la. But took you long to notice screws were missing, i think seller also wont so good give full refund to settle off case,

dapat duit de happy then 50 days later u came back and ask for redemption. This case dragged up to 2 weeks and im still keeping up with it.

Hope you can settle your deal with him Izwan.
shahru98
post Jul 30 2012, 11:46 PM

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QUOTE(Quantum_thinking @ Jul 30 2012, 11:36 PM)
I did not see that he have the full responsibility to follow up EVERYTHING.

Yes, to an extent of explanation etc, but there would be a limit for the responsibility part. Any excess is up to the seller to provide.

Now, since it is proven that the screws are missing, i just wonder if there is a proper reason to actually refund in full or not.

The point is, it is never being covered by personal warranty at all. Even if it is covered, it won't be that long. It is between Nikon and buyer as stated in the thread.

Imagine if seller sell something to one fellow with 3 days personal warranty, should the seller be responsible for something that is proven due to seller's fault after 1 month??

Imagine if a manufacturer have build something that have 1 year warranty,but the nature of the item like tendency to overheating that lead to auto shut down and eventually timed out after operate about 1.5 years due to the manufacturing design.  Can they be held liable?

Where is the exact ground of asking for refund in the first place? It is a faulty item as proven by now, but even new items have a time limit on such a claims.

If like this, after settling this issue (assume settle), then "new" fault comes out again, can seller be held liable like this FOREVER??? Like this, all 2nd hand seller can BANKRUPT or out of business!!!
*
On contrary, i would like to point out that it is very rare to find a case like this.
In fact this is the 1st time for me, after few years being here. (im not sure about you though)
And from what i see, there havent been a 2nd hand seller that went bankrupt as you previously assumed.
Most sellers know what they are selling.
In this case, buyer CANT even claim warranty from nikon.
And it is also proven that the lens is already damaged at the 1st place.
My assumption is seller's friend is taking advantage of his Safe Trader tag in order to get rid of it despite knowing
that the warranty is not applicable anymore.

This post has been edited by shahru98: Jul 30 2012, 11:50 PM
Izwan898
post Jul 30 2012, 11:48 PM

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QUOTE(ClericKilla @ Jul 30 2012, 11:43 PM)
Sorry if it's really pissed off to you.

Well, I dont know la. But took you long to notice screws were missing, i think seller also wont so good give full refund to settle off case,

dapat duit de happy then 50 days later u came back and ask for redemption. This case dragged up to 2 weeks and im still keeping up with it.

Hope you can settle your deal with him Izwan.
*
Hmmmm, yala....really headache... shakehead.gif
MakNok
post Jul 30 2012, 11:48 PM

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QUOTE(Quantum_thinking @ Jul 30 2012, 11:36 PM)
I did not see that he have the full responsibility to follow up EVERYTHING.

Yes, to an extent of explanation etc, but there would be a limit for the responsibility part. Any excess is up to the seller to provide.

Now, since it is proven that the screws are missing, i just wonder if there is a proper reason to actually refund in full or not.

The point is, it is never being covered by personal warranty at all. Even if it is covered, it won't be that long. It is between Nikon and buyer as stated in the thread.

Imagine if seller sell something to one fellow with 3 days personal warranty, should the seller be responsible for something that is proven due to seller's fault after 1 month??

Imagine if a manufacturer have build something that have 1 year warranty,but the nature of the item like tendency to overheating that lead to auto shut down and eventually timed out after operate about 1.5 years due to the manufacturing design.  Can they be held liable?

Where is the exact ground of asking for refund in the first place? It is a faulty item as proven by now, but even new items have a time limit on such a claims.

If like this, after settling this issue (assume settle), then "new" fault comes out again, can seller be held liable like this FOREVER??? Like this, all 2nd hand seller can BANKRUPT or out of business!!!
*
Excuse me..
if seller knowingly selling "defective item" in the 1st place mean he have every real intention to "cheat".

Buyer have proof on such claim and the warranty is not valid to began with.

You want proof....given out sooo clear by buyer "proof of evidence".

Izwan898
post Jul 30 2012, 11:49 PM

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QUOTE(shahru98 @ Jul 30 2012, 11:46 PM)
On contrary, i would like to point out that it is very rare to find a case like this.
In fact this is the 1st time for me, after few years being here. (im not sure about you though)
And from what i see, there havent been a 2nd hand seller that went bankrupt as you previously assumed.
Because in this case, buyer CANT even claim warranty from nikon.
And it is also proven that the lens is already damaged at the 1st place.
My assumption is seller's friend is taking advantage of his Safe Trader tag in order to get rid of it despite knowing
the warranty is not applicable anymore.
*
Now maybe he's an accomplice or used...let him explain... nod.gif
Quantum_thinking
post Jul 30 2012, 11:49 PM

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QUOTE(Izwan898 @ Jul 30 2012, 11:41 PM)
U're really getting on my nerves....the problem is the screws were gone BEFORE I got it ok? So it's a faulty item!!
*
In the thread, i did not see there is a personal warranty in the first place. So, you are gonna held the seller for responsible everytime a new fault appear even after 3 months or 3 years?

Bro,

I am about to open a dispute thread with another seller here. I also pissed off that i am being cheated about the item i got is a used one instead of the new one, but in your case, no personal warranty being offered in the thread.

Lowyat.net trade zone guideline personal warranty requires full refund within the warranty period PROMISED.

QUOTE

PW period: The PW time is set by the seller. A usual warranty period is 1 week. The seller can provide a longer warranty period, and should state it.

Limitations: The PW does not cover any physically abused items by the buyer within the period.

Claiming after initial checking: Assume the buyer has encountered a problem with the item even if it was checked in the seller's place (in the case of COD). If it is still within the PW period, the buyer reserves the right to request a FULL refund. There should not be partial refund of the value paid by giving excuses like "transportation costs".

Izwan898
post Jul 30 2012, 11:50 PM

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QUOTE(MakNok @ Jul 30 2012, 11:48 PM)
Excuse me..
if seller knowingly selling "defective item" in the 1st place mean he have every real intention to "cheat".

Buyer have proof on such claim and the warranty is not valid to began with.

You want proof....given out sooo clear by buyer "proof of evidence".
*
Yes, the moment the first owner sent it to Nikon, the warranty already void...and he sold it to me mentioning the warranty still valid...how? shocking.gif
sengih
post Jul 30 2012, 11:51 PM

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QUOTE(Quantum_thinking @ Jul 30 2012, 11:36 PM)

Imagine if a manufacturer have build something that have 1 year warranty,but the nature of the item like tendency to overheating that lead to auto shut down and eventually timed out after operate about 1.5 years due to the manufacturing design.  Can they be held liable?

Where is the exact ground of asking for refund in the first place? It is a faulty item as proven by now, but even new items have a time limit on such a claims.

*
There is a difference between knowingly selling a defective item with the intention to deceive and not knowing. Let's wait for the seller's explanation.

Undoubtedly, the lens was already broken when it was sold. Your example is not applicable here.
Quantum_thinking
post Jul 30 2012, 11:51 PM

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QUOTE(Izwan898 @ Jul 30 2012, 11:50 PM)
Yes, the moment the first owner sent it to Nikon, the warranty already void...and he sold it to me mentioning the warranty still valid...how? shocking.gif
*
Ok forget about my comment. I missed out that fact.


Added on July 30, 2012, 11:54 pm
QUOTE(sengih @ Jul 30 2012, 11:51 PM)
There is a difference between knowingly selling a defective item with the intention to deceive and not knowing. Let's wait for the seller's explanation.

Undoubtedly, the lens was already broken when it was sold. Your example is not applicable here.
*
Now, i would like to see what kind of proof that the seller knows it is a defective unit.

Note: from the pictures in the thread, it is kinda hard to spot.



This post has been edited by Quantum_thinking: Jul 30 2012, 11:54 PM
ClericKilla
post Jul 30 2012, 11:54 PM

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Not sure how both party solve this but Quantum just came up with a solution I guess.

QUOTE
PW period: The PW time is set by the seller. A usual warranty period is 1 week. The seller can provide a longer warranty period, and should state it.

Limitations: The PW does not cover any physically abused items by the buyer within the period.

Claiming after initial checking: Assume the buyer has encountered a problem with the item even if it was checked in the seller's place (in the case of COD). If it is still within the PW period, the buyer reserves the right to request a FULL refund. There should not be partial refund of the value paid by giving excuses like "transportation costs".


If Silverfire did state then he should have refund in that time period I guess no seller will tell you PW for months...

REALLY GOOD LUCK IZWAN SETTLING THIS. My sympathy goes to you.
Izwan898
post Jul 30 2012, 11:54 PM

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QUOTE(Quantum_thinking @ Jul 30 2012, 11:51 PM)
Ok forget about my comment. I missed out that fact.


Added on July 30, 2012, 11:54 pm

Now, i would like to see what kind of proof that the seller knows it is a defective unit.

Note: from the pictures in the thread, it is kinda hard to spot.
*
It's ok bro icon_rolleyes.gif


Added on July 30, 2012, 11:55 pm
QUOTE(ClericKilla @ Jul 30 2012, 11:54 PM)
Not sure how both party solve this but Quantum just came up with a solution I guess.
If Silverfire did state then he should have refund in that time period I guess no seller will tell you PW for months...

REALLY GOOD LUCK IZWAN SETTLING THIS. My sympathy goes to you.
*
That's another case...the case now is he sold a defective item to me and trying to hide the fact that it's faulty and waiting to fail...how? icon_question.gif

This post has been edited by Izwan898: Jul 30 2012, 11:55 PM
sengih
post Jul 30 2012, 11:58 PM

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Seller can also be charged for false info - nikon warranty still valid when it is actually already expired.
shahru98
post Jul 30 2012, 11:59 PM

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QUOTE(ClericKilla @ Jul 30 2012, 11:54 PM)
Not sure how both party solve this but Quantum just came up with a solution I guess.
If Silverfire did state then he should have refund in that time period I guess no seller will tell you PW for months...

REALLY GOOD LUCK IZWAN SETTLING THIS. My sympathy goes to you.
*
TS doesnt really care about PW for God sake.

-seller sold him a damaged lens and confidently stated that the lens is still under nikon's warranty.
-TS even traced a record of previous failed attempt to claim warranty.

How about that?
Izwan898
post Jul 31 2012, 12:00 AM

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This is WHY I don't want DEMO UNIT!! Stupid people saying demo unit same with used unit...well...u're idiots...period... vmad.gif
mrkenn
post Jul 31 2012, 12:03 AM

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QUOTE(Izwan898 @ Jul 31 2012, 12:00 AM)
This is WHY I don't want DEMO UNIT!! Stupid people saying demo unit same with used unit...well...u're idiots...period... vmad.gif
*
If u still don't get reply by tomorow, u should really PM trade enforcer/mod to help u. I saw him online this afternoon when u posted earlier. And he also came online just now at night. Maybe he's thinking wad to reply u.
Izwan898
post Jul 31 2012, 12:04 AM

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QUOTE(mrkenn @ Jul 31 2012, 12:03 AM)
If u still don't get reply by tomorow, u should really PM trade enforcer/mod to help u. I saw him online this afternoon when u posted earlier. And he also came online just now at night. Maybe he's thinking wad to reply u.
*
Yeah bro...thanks ya notworthy.gif icon_rolleyes.gif
sengih
post Jul 31 2012, 12:04 AM

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Izwan, do get in touch with apis. He may be able to advise further and do something on the seller's LYN account.
Izwan898
post Jul 31 2012, 12:04 AM

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QUOTE(sengih @ Jul 31 2012, 12:04 AM)
Izwan, do get in touch with apis. He may be able to advise further and do something on the seller's LYN account.
*
Apis lua_lua? hmm.gif
mrkenn
post Jul 31 2012, 12:06 AM

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QUOTE(Izwan898 @ Jul 31 2012, 12:04 AM)
Apis lua_lua?  hmm.gif
*
YES smile.gif

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