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> Complain against Silverfire, Help me settle guys :(

Izwan898
post Jul 18 2012, 02:06 PM

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QUOTE(Silverfire @ Jul 18 2012, 11:46 AM)
If you actually browse through all my threads of lens selling, you will notice that of 3 or 4 threads I'm selling lens, only 1 of them had a photo of the back of the lens. Again, all these threads had never been edited since the day said items/lenses are sold.

You think that I have a photo of every back of every lens? Sorry, I do not. Its not a standard to take a photo of the back of the lens. As a matter of fact, do you have a photo of the back of the lens dated 2 months ago?

I accuse of you of nothing yet you accuse me of everything. From the beginning of the deal, you had always threatened to open a dispute thread to defame me yet I held no grudge.
*
For me, YES it's a standard procedure to include the picture of the back of the lens...from there we can judge the real condition of the lens. No, I don't have the photo showing the back of this nikkor 50mm lens dated 2 months ago.

But here u can see that I took a clear photo of the back of my sony 18-70 lens that I sold last 2 years.
» Click to show Spoiler - click again to hide... «


FYI, this photo dated 2010-08-13. This is how an honest man will do. Not like u bro.

U didn't accuse me of nothing? Do u still remember that u accused me that I'm the one who have lost the 2 screws not you?? shakehead.gif
gestapo
post Jul 18 2012, 02:29 PM

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Seller advert say still got Warranty: 7 more months by Nikon

a) send nikon cost bare by seller or nego between two party
b) return merchandise for full refund from seller
c) dispute and accuse each other til end of time

if seller truly deserve the safe trader tag he would do the right thing to rectify the situation. imho
Interlude
post Jul 18 2012, 02:48 PM

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QUOTE(gestapo @ Jul 18 2012, 02:29 PM)
Seller advert say still got Warranty: 7 more months by Nikon

a) send nikon cost bare by seller or nego between two party
b) return merchandise for full refund from seller
c) dispute and accuse each other til end of time

if seller truly deserve the safe trader tag he would do the right thing to rectify the situation. imho
*
Good advice. Seller cannot simply cuci tangan just because he got safe trade. And I believe in karma too
SFerrari
post Jul 18 2012, 02:52 PM

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the buyer why not request for photo, if he so insist on want the photo of the item.

Now only you mention why don't have the picture of the back lens.

You know it's standard, then you should ask.


Not wait after got problem, only ask.

Each people have diff style or thinking. Your way does not mean other people need to follow. Your standard does not mean it's match the standard also.

I don't think anyone is so silly to remove the screw or nothing to do.

The seller sell to you, courier to you.

It's your own responsibility to inspect the item at that time. It's your own fault for not inspecting, can't blame people for that.


Izwan898
post Jul 18 2012, 03:21 PM

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QUOTE(SFerrari @ Jul 18 2012, 02:52 PM)
the buyer why not request for photo, if he so insist on want the photo of the item.

Now only you mention why don't have the picture of the back lens.

You know it's standard, then you should ask.
Not wait after got problem, only ask.

Each people have diff style or thinking. Your way does not mean other people need to follow. Your standard does not mean it's match the standard also.

I don't think anyone is so silly to remove the screw or nothing to do.

The seller sell to you, courier to you.

It's your own responsibility to inspect the item at that time. It's your own fault for not inspecting, can't blame people for that.
*
I didn't requested the photo since I THOUGHT that the photo shown was the mentioned lens 50mm 1.4D...after this problem only I realized that it's other lens' photo and he wrote "Photo taken by the lens"....I didn't hesitate and suspect anything because he has the safe trader tag lah...

svage98
post Jul 18 2012, 04:27 PM

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QUOTE(SFerrari @ Jul 18 2012, 02:52 PM)
the buyer why not request for photo, if he so insist on want the photo of the item.

Now only you mention why don't have the picture of the back lens.

You know it's standard, then you should ask.
Not wait after got problem, only ask.

Each people have diff style or thinking. Your way does not mean other people need to follow. Your standard does not mean it's match the standard also.

I don't think anyone is so silly to remove the screw or nothing to do.

The seller sell to you, courier to you.

It's your own responsibility to inspect the item at that time. It's your own fault for not inspecting, can't blame people for that.
*
I agree with the above opinion. You should have ask for picture of back lens to make sure. Again, since this case so hard to determine who is in the wrong or right since it is 1 month already. As mentioned before...anything could happen within that month.
arc1414
post Jul 18 2012, 04:30 PM

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QUOTE(Izwan898 @ Jul 18 2012, 03:21 PM)
I didn't requested the photo since I THOUGHT that the photo shown was the mentioned lens 50mm 1.4D...after this problem only I realized that it's other lens' photo and he wrote "Photo taken by the lens"....I didn't hesitate and suspect anything because he has the safe trader tag lah...
*
Admin or Mod has mention : The tag is given out to members who have proven thus far to be genuine reliable honest traders. However, this tag is NOT a guarantee of a safe transaction and can be revoked at any time.

As standard picture can be request more even if seller din post much and end up u have agreed to buy it.
It's your own responsibility to check the item at the time when you received it.

As 1st u blame the seller for selling DEMO SET UNIT? Since he has stat it is used item.
Then you agreed and accept his Rm 100.00 refund.
Now turn up u say the screw none after a month+ . Keep accused the seller this and that.
Don't u think it is very unfair to the seller?

I don't think so anyone will help u since not really logic about this problem after a month.

From far my view : izzit u not happy wit the lens because DEMO SET UNIT end up urself remove it the screw and start blaming on Seller? < Anyway this is my view from my mind. not accusing u right now.. Only u know..






AppleForMyLife91
post Jul 18 2012, 05:17 PM

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QUOTE(arc1414 @ Jul 18 2012, 05:30 PM)
Admin or Mod has mention : The tag is given out to members who have proven thus far to be genuine reliable honest traders. However, this tag is NOT a guarantee of a safe transaction and can be revoked at any time.

As standard picture can be request more even if seller din post much and end up u have agreed to buy it.
It's your own responsibility to check the item at the time when you received it.

As 1st u blame the seller for selling DEMO SET UNIT? Since he has stat it is used item.
Then you agreed and accept his Rm 100.00 refund.
Now turn up u say the screw none after a month+ . Keep accused the seller this and that.
Don't u think it is very unfair to the seller?

I don't think so anyone will help u since not really logic about this problem after a month.

From far my view : izzit u not happy wit the lens because DEMO SET UNIT end up urself remove it the screw and start blaming on Seller? < Anyway this is my view from my mind. not accusing u right now.. Only u know..
*
u can see the original thread that the buyer is keen on buying this lens... whistling.gif
Izwan898
post Jul 18 2012, 05:57 PM

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QUOTE(svage98 @ Jul 18 2012, 04:27 PM)
I agree with the above opinion.  You should have ask for picture of back lens to make sure.  Again, since this case so hard to determine who is in the wrong or right since it is 1 month already.  As mentioned before...anything could happen within that month.
*
As I said before I THOUGHT the photo WAS the 50mm 1.4D lens...

QUOTE(arc1414 @ Jul 18 2012, 04:30 PM)
Admin or Mod has mention : The tag is given out to members who have proven thus far to be genuine reliable honest traders. However, this tag is NOT a guarantee of a safe transaction and can be revoked at any time.

As standard picture can be request more even if seller din post much and end up u have agreed to buy it.
It's your own responsibility to check the item at the time when you received it.

As 1st u blame the seller for selling DEMO SET UNIT? Since he has stat it is used item.
Then you agreed and accept his Rm 100.00 refund.
Now turn up u say the screw none after a month+ . Keep accused the seller this and that.
Don't u think it is very unfair to the seller?

I don't think so anyone will help u since not really logic about this problem after a month.

From far my view : izzit u not happy wit the lens because DEMO SET UNIT end up urself remove it the screw and start blaming on Seller? < Anyway this is my view from my mind. not accusing u right now.. Only u know..
*
I loled at this...do u think im a kid?

QUOTE(AppleForMyLife91 @ Jul 18 2012, 05:17 PM)
u can see the original thread that the buyer is keen on buying this lens... whistling.gif
*
Yes I was because of the safe trader tag.
KIntos
post Jul 18 2012, 05:58 PM

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did you drop it? why the repair report said impact dmg? replacing len's? show us the picture condition before you send for repair and yet to see you show the picture of the missing screw position.
ruxyn_tang
post Jul 18 2012, 06:21 PM

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I just came here to kepoh and share my thoughts on this.

1) I think the person that initiates this thread feels unhappy because he feels cheated with the "safe trader" tag that Silverfire bears.

2) Buyer should (at all cost) check whether delivered products are in good condition. Not just because a person bears a "safe trader" tag therefore everything would go on smoothly. What if the courier failed to take good care of the delivered goods and the item is damaged from the delivery process? Buyer will never find out unless he/she checks and inspects thoroughly and then cross check with the seller again.

It is like we ordered something from Ikea. And when they deliver the furniture to our house, we make sure the condition is new and good. We do not neglect the inspection part just because Ikea is reputable etc.

3) To claim that it is seller's responsibility for an item that was delivered almost 2 months ago and was accepted by buyer in the first place, is void. Things don't work like that, at least I think not.

Like the example that I gave about the Ikea delivery, we don't go about to Ikea and demand for a new furniture if suddenly we see a scratch on the furniture. Who caused it is arguable.

That's all I've got to say.







Izwan898
post Jul 18 2012, 06:24 PM

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QUOTE(KIntos @ Jul 18 2012, 05:58 PM)
did you drop it? why the repair report said impact dmg? replacing len's? show us the picture condition before you send for repair and yet to see you show the picture of the missing screw position.
*
No bro...they claimed it was impact damage because of the 2 missing screws and the bayonet (back part) was detached from the main body...if it was truly an impact damage, the body will surely got scratches and dents...for sure...tonite I will upload the photo...


Added on July 18, 2012, 7:20 pm
QUOTE(ruxyn_tang @ Jul 18 2012, 06:21 PM)
I just came here to kepoh and share my thoughts on this.

1) I think the person that initiates this thread feels unhappy because he feels cheated with the "safe trader" tag that Silverfire bears.

2) Buyer should (at all cost) check whether delivered products are in good condition. Not just because a person bears a "safe trader" tag therefore everything would go on smoothly. What if the courier failed to take good care of the delivered goods and the item is damaged from the delivery process? Buyer will never find out unless he/she checks and inspects thoroughly and then cross check with the seller again.

It is like we ordered something from Ikea. And when they deliver the furniture to our house, we make sure the condition is new and good. We do not neglect the inspection part just because Ikea is reputable etc.

3) To claim that it is seller's responsibility for an item that was delivered almost 2 months ago and was accepted by buyer in the first place, is void. Things don't work like that, at least I think not.

Like the example that I gave about the Ikea delivery, we don't go about to Ikea and demand for a new furniture if suddenly we see a scratch on the furniture. Who caused it is arguable.

That's all I've got to say.
*
If it's the courier's fault, why the box is in a very good condition? No scratch nor dent. Same with Ikea case. U're saying that u won't argue with ikea IF the furniture had a scratch and the box they're shipped with was in a very good condition? Don't u think the courier will argue bout that? Same with me. IF the courier was at fault, why the box was in a very2 good condition? And IF it was damaged while transportation, for sure the 2 screws will be in the box right? Sorry if I sound harsh though...

I'm not here to tarnish his name in here but I sincerely, honestly saying that I never drop, open nor lost those 2 screws. That's why I'm feeling cheated.

I accepted the RM100 refunded because although it's a demo unit, it still can take photos and focuses fine BUT it was a bit loose when I'm trying to change lens that's why I suspect the screws was not there all along...it's ok, as I said before, only god knows what happened...no need to accuse I'm a cheapskate trying to get my money back...no...I love that lens...it's just frustrating to be cheated for the first time since I've been doin online trading here for years...


Added on July 18, 2012, 7:45 pm
» Click to show Spoiler - click again to hide... «


Here's the photo of the lens before I pack and send out to Nikon...you can see there's only 1 screw left...and it's been like that because when I tried to separate it from the camera's body, it breaks just like that...


Added on July 18, 2012, 7:47 pmAnd it's very unfortunate for me when I snapped this photo, the back cap was on because I take a very good care of my things...

This post has been edited by Izwan898: Jul 18 2012, 07:47 PM
Axell
post Jul 18 2012, 08:19 PM

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QUOTE
Ok here's my story...bought a lens from a safe trader nick Silverfire last May for RM800...when the lens arrived, I saw the receipt states that the lens was a demo unit. For a safe trader, he never mentioned that the unit was a demo unit. He said that the lens was his friend's so he never saw that lens actually.

A complicated issue over here because it is a postage deal,

1. The lens was a DEMO unit that seller should inform buyer or post the information at his advertisement. Buyer asked for RM200 refund and Seller accepted it but only for RM100, so Seller know its a DEMO unit at the first place.

2. "He said that the lens was his friend's so he never saw that lens actually." If yes, at this point Seller also didn't know that the 2 screws still on the lens or not. He only know that the lens is working fine.

3. The picture on the ads, Nikkor AF 50mm 1.4D is a front & front images and Nikkor 35mm 1.8G is a front & back images hmm.gif I believe Seller just switch lens to take the photos but didnt make it standard.

QUOTE
After having the lens for a month, I realized that the lens was a bit loose....I'm thinking maybe it's normal for a D lens...Then, one day while I was shooting in a dinner event, the lens failed to focus.

Buyer fault for not inspect the lens overall but I think he did tried on the lens and found out it was a bit loose and thought is normal because it still working fine until it failed to focus later.

The lens is from Seller friend and it is a DEMO unit, can Seller guarantee 100% the 2 screws was there when he get it from his friend or just trust his friend like how Buyer trust Seller (Safe Trader), working fine and 2 screws missing is different story.
779364
post Jul 18 2012, 10:38 PM

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I think its abit irresponsible for the seller to wash his hand off just because he is selling something on behalf of his friend. You should have inspected the item condition before agreeing to sell it for your friend.

And, you mention the lens has warranty by nikon. Now, Nikon refuse to honor the warranty so you have to settle this dispute. Unless it was agreed that TS is buying an item without any warranty, then you can ignore his request for refund.

Seriously, TS should check the item thoroughly and not only after 1 month you report the two missing screw. All in all, both party are at fault here


Izwan898
post Jul 18 2012, 10:41 PM

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QUOTE(779364 @ Jul 18 2012, 10:38 PM)
I think its abit irresponsible for the seller to wash his hand off just because he is selling something on behalf of his friend. You should have inspected the item condition before agreeing to sell it for your friend.

And, you mention the lens has warranty by nikon. Now, Nikon refuse to honor the warranty so you have to settle this dispute. Unless it was agreed that TS is buying an item without any warranty, then you can ignore his request for refund.

Seriously, TS should check the item thoroughly and not only after 1 month you report the two missing screw. All in all, both party are at fault here
*
Yes I do admit my mistake by not inspecting it thoroughly...but I want him be responsible too since he's a safe trader tag bearer...
Silverfire
post Jul 18 2012, 10:45 PM

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I urge all forumers to read thoroughly before posting a reply regarding the matter on hand.

QUOTE(779364 @ Jul 18 2012, 10:38 PM)
I think its abit irresponsible for the seller to wash his hand off just because he is selling something on behalf of his friend. You should have inspected the item condition before agreeing to sell it for your friend.

And, you mention the lens has warranty by nikon. Now, Nikon refuse to honor the warranty so you have to settle this dispute. Unless it was agreed that TS is buying an item without any warranty, then you can ignore his request for refund.

Seriously, TS should check the item thoroughly and not only after 1 month you report the two missing screw. All in all, both party are at fault here
*
I'm gonna make this point clear again, not sure if some people just read only the first post.

I'm not selling on behalf of my friend, that is where TS is mistaken. I got it from a friend, not selling on behalf.

Another point to note:
You used the lens for almost 2 months, you attach/reattach it to your DSLR, and you failed to notice missing screws? I'm sorry I can't see how you overlook that. While I had it, I certainly did not notice missing screws.

You're confident that I knew, well I'd say karma's is in effect. As a matter of fact, I did not know until you notified me on 1st July.

Me having a Safe Trader tag do not mean I come with a lifetime warranty, even lifetime warranty has policies that do not cover consumer misconduct or mishandle of product. To be honest, other than it being a demo unit(which I've compensated) and me having a Safe Trader tag, what else can you complaint about, really?

So if you're confident that I'm at fault here, I don't see why you have to remove me from your Friend list on Facebook, seeing you added me in the first place. Guilty, perhaps?

This post has been edited by Silverfire: Jul 18 2012, 10:49 PM
Silverfire
post Jul 18 2012, 10:53 PM

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QUOTE(Izwan898 @ Jul 18 2012, 10:49 PM)
U got it from your friend so it's already 3rd hand...did u mentioned it in your advertisement safe trader sir?


Added on July 18, 2012, 10:51 pm

I removed u because I'm so annoyed with u. Don't want to see your blue hair face. Thought u're an honest person. But guess not.
*
There is no need to call me sir, of age I'm younger, of experience I'm short.

Let's see... I asked you 1, 2, 3, 3 questions, yet you failed to give any satisfactory answer to any of these questions.

Oh so my face annoys you, that's most unfortunate for you. This is getting dumb and personal. Do you really want to continue this?

This post has been edited by Silverfire: Jul 18 2012, 10:54 PM
-kytz-
post Jul 18 2012, 10:53 PM

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QUOTE(Izwan898 @ Jul 18 2012, 10:49 PM)
U got it from your friend so it's already 3rd hand...did u mentioned it in your advertisement safe trader sir?
*
It's not a requirement to state whether he got it from someone else or not actually. As long as the seller indicates that it's a USED unit, it should suffice wink.gif

0168257061
post Jul 18 2012, 11:01 PM

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Bro, did you know a brand new 50 1.4D cost less than even RM900 ?
Why you go and pay RM1k++ to repair a damaged lens ?

Before you repair, why don't you raise up the issue with seller first.
Why do it after you repaired ?

Things can happened within that 1+ months.
How people know you buat anything behind or not?

More questions :

If screw lose ONLY.
Why would the technician wanted to replace the lenses inside ?
What I see from receipt is lenses replacement, several groups some more.
Must be hard impact.

This post has been edited by 168257061: Jul 18 2012, 11:05 PM
availyboy
post Jul 18 2012, 11:07 PM

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I've checked up the results on the internet about the pricing of the lens.
it seems that its more or less RM1000 or so only.
Problem is,the price of the lens for repair is much more than buying a new unit.

I am wondering why TS never really check the package fully before proceeding or notifying.
After 1 month only notify really makes thing kinda .. what you call that too slow to notice,if its still within a week still can do something about it.

Because of that...hmm it's kinda suspicious but i can't judge because i don't know what's the real thing about the lens,probably its the buyer who lost it or the seller who lost it.

But saying used unit is really suffice for the item selling though nod.gif icon_idea.gif
So guys... good luck in solving this problem sweat.gif

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