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 help me please with digi bill payment, they are money suckers

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TStom_87
post Jul 16 2012, 12:14 PM, updated 14y ago

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i started using since may 2010...i signed for a business plan which allows me to use the internet and also the calls for a monthly commitment of 150/month...so, on 10th of may my contract have ended but digi doesnt call for a renewal of contract or anything so i thought that i should go and settle my bills and terminate my contract but i already have to pay extra 225 and they said that it is for june and now it is accumulated to 452 because i didnt have the money to pay digi at the last time and now i cant terminate the line before settling my payment...i dont think its fair because im not even using the number anymore..please suggest to me what can i do... cry.gif
TStom_87
post Jul 16 2012, 02:20 PM

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I should learn a lesson? Then the company just continue to charge any other customer who doesn't have a basic in law just because everybody think that it is a lesson for them and just pay for it? I don't mind if the charge was smaller than the charges before or at least the same although I don't use it at all...but this is more than that without any usage..and don't even bother to call for extension of contract or whatsoever...
TStom_87
post Jul 16 2012, 04:01 PM

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But dude, I already called them to terminate the line but I can't stop them from continuing to charge me more until I pay them...and they will continue to charge me...that is not fair dude...how can I come up with that amount of money when I didn't know that I'm suppose to pay and I don't even use it...
TStom_87
post Jul 16 2012, 04:32 PM

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I don't use credit card dude...plus I have a new commitment now...huhu...I can pay if the bills doesn't accumulate dude...but then I have to pay extra if the bill comes in again next month...huhu...
TStom_87
post Jul 16 2012, 04:45 PM

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Dude...to whom do u write the complaint letter?
TStom_87
post Jul 16 2012, 08:24 PM

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huhu...thats what im hoping for...i will try to go to digi as soon as possible...but i still dont know which digi center has the authority to reduce my bills...its hard to speak to the customer service..they dont even know how to reduce my bills and dont have the authority to reduce it...but they still make me feel like they r my last choice..anybody here knows?
TStom_87
post Jul 17 2012, 12:51 AM

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Dude...the fact is they are charging me more than usual for the monthly...that is the most upsetting part...not the part that I have to pay them monthly...if it is still 150...I still don't mind eventhough it hurts...and the fact that I need to clear my payment before teminating the line...plus they don't even bother to call and offer a new contract...2 years subscribing to them and this is how I ve been treated...
TStom_87
post Jul 17 2012, 07:47 AM

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That's right bro...I don't think its a healthy practice for them to use the law just for their own customer...if that's the case..malaysian should only have lawyers


Added on July 17, 2012, 9:15 am
QUOTE(glitterRAMEE @ Jul 17 2012, 07:44 AM)
been in this situation twice..

first time with maxis
have to pay over RM 300 to terminate the line. Fukk that time im still a student and i was like "ahhhhh.. there it goes my PTPTN...."

second time with TM streamyx
when the contract ended, i was out of town for 5 months. so i go to nearest TMnut to terminate the line.
the fukking things is, the TMnut told me that i need to go back home where i sign the contract just to terminate it. are u fukking serious???
ok ok la I still can bear to be patient. so i ask them nicely to stop the bill (because there's no one at my house, so no one will use the internet) and i will pay once i go back home like 5 months later.
but they told me the same, need to go back home where i sign the contract to stop the bill.
the things is, me myself need to go there, cannot send anyone else on behalf.
or the bill will run as usual even though no one using the line, at all... WTF???

out of nowhere, suddenly i feel like boiling water raging to the max. FUUKKK U ALL LARHHH. WILL NEVER PAY U BLOOD-SUCKER MINDFARKKK.  vmad.gif  mad.gif  vmad.gif  mad.gif

till now i never pay them even a single demm cent. last time i check, i have a debt over RM 800 with TMnut and it was 2 years ago.

true story..  laugh.gif
*
I have an experience with streamyx once..but they quite good...because I ve already owed them 1k plus...but I didn't use the thing...and they said as long as I can return the modem in good condition...then my payment won't be charged...that's it...no argument or anything...just let them check ur usage...

This post has been edited by tom_87: Jul 17 2012, 09:15 AM
TStom_87
post Jul 17 2012, 09:23 AM

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Yeah bro...thanx...its not the payment that is important..but when they simply charge u...the least they could do is to contact u before the contract ended or maybe tell me about the payment before I signed the contract...even singapore are far better in customer service compared to our country...
TStom_87
post Jul 17 2012, 11:54 AM

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Dude...that's the first reason I switched from maxis to digi...but frankly this telco services will be the same when they become well known because ordinary people like can't do anything about their company...that is why now I'm using umobile..because they are still climbing to be the top telco...n I believe they will suck to when they have reach millions customer...so far I ve never heard any bad things bout celcom only...but I'm a bit afraid to try it...huhu
TStom_87
post Jul 17 2012, 12:04 PM

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Haha...I hope that I wouldn't have to go that far...I just want a fair settlement because it is ridiculous for me to pay extra when I pay less plus a free phone...huhu...

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