I'm from pj with the 10mbps package seems working fine , for now

I have question, is the unifi bill should arrive home or just in email? Bcoz haven't got any since subscribed. Last month no got notice suddenly kenot access already, say didn't pay bill for 1 month. Just 1 month can potong ppl IS d eh?

Also can't find the surat stating the login and pass to the email or online checking thingy. How to get eyh?

Thanks