I subscribed to UNIFI in Aug 2009 on VIP10. After > 24 months usage, I decided to downgrade (all the wasted bandwidth) to VIP5 in Oct 10th, 2012. Unfortunately, I didn't read most of the clauses written in the T&C by TM but I do know I need to serve the 24 months contract. Any downgrade i'll need to pay a penalty.

Then I found out about the RM200 downgrade fee (one-time), they charge to my bill. Question is, what does this fee entails? What service or work is involved that TM need to charge their customer (long term) this amount?

Any idea guys?

Oops sorry my mistake..it was Aug 2010 indeed. thanks.