Got my first major issue with Unifi VIP5... all of a sudden today, the globe icon was amber/orange. IPTV also not working. I had this before, all I had to do is turn off the modem and router, and turn them back on. I did it, again and again, and it still couldn't connect to the internet. On weekends, I turn my computer on the whole day... perhaps the modem is finally not working. Installed in April 2012 I think.

Called TM and they said a technician will make an appointment with me. Darn it. I ask me neighbour two doors away who using Unifi, and they have no issues. Any idea what I could do to resolve it?

I tried to reset the router. I pressed the reset button beside the power for 10 seconds and then went into the D-Link setup page. I started the internet connection wizard and entered the details accordingly (password I had to call TM and ask them), but still couldn't connect.

I googled around and found that some folks resolved the issue by 'recreating' their internet connection like what I did above. Too bad...

What the... my Unifi was down on Sunday, and on Monday technician checked the outside poll and found that the Unifi box had been infested with insects. That's what he said. Contractor then came and did whatever it is he did and then later that day my connection was fine once more.