Dec 9 2018, 11:57 PM
QUOTE(fruitie @ Dec 9 2018, 11:46 AM)
I'm so disappointed with HLB now. Last month I forgot to pay my bill by one day and immediately paid off with IBFT.
I just realised my latest statement today which was issued 10 days ago that I am charged with late charges for all CC and BT accounts. Total: RM 142.30.
I just called HLB about this that their policy has changed since 1st Oct and they no longer provide grace period for late payment. They used to give 4 days as confirmed by the CS. However, this communication is not shared with cardholders which I think fair because this kind of thing is for internal only.
Now I appealed for waiver as it's my first time and it cannot be done immediately until I clear off my latest statement which will due on 16th. Then only I will call back to request for waiver.
Though it's my mistake but I find this is too harsh for cardholders. I cannot recall other banks are doing this? I learnt the hard way but you all need to take note with HLB from now onward.
Me too. Late one day kena charge Late Charge Debit Adjustment RM80.12 and F.INTEREST 15.0000 % RM160.52 I just realised my latest statement today which was issued 10 days ago that I am charged with late charges for all CC and BT accounts. Total: RM 142.30.
I just called HLB about this that their policy has changed since 1st Oct and they no longer provide grace period for late payment. They used to give 4 days as confirmed by the CS. However, this communication is not shared with cardholders which I think fair because this kind of thing is for internal only.
Now I appealed for waiver as it's my first time and it cannot be done immediately until I clear off my latest statement which will due on 16th. Then only I will call back to request for waiver.
Though it's my mistake but I find this is too harsh for cardholders. I cannot recall other banks are doing this? I learnt the hard way but you all need to take note with HLB from now onward.
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