cannot be used

Important Notice: Replacement Credit Card for discontinuation of HLB Mach Gold Credit Card effective 1 September 2020

As part of the bank’s measures to better serve our customers, we hereby announce that the following HLB Credit Card will be discontinued and can no longer be used with effect from 1 September 2020. For a seamless experience, we will issue a new HLB Credit Card to replace the discontinued credit card as shown below:

Hi all,

I have received cash back, should I pay full outstanding? Or deduct cash back.

Thank you.

How about no outstanding. I pay my outstanding before cash back. And card now unable to use already

Is there ivr or online to check application status or required to call and speak to cust care

Log on to HLB Connect. Mach card account no longer available for viewing.

They allowed to cancel even after AF & SST been charged?

i still have FPP installment, if they remove it from HL connect, how am i going to check the payable amount? my installment still have 7 months to go and i didnt have any credit card with HLB too... 

a bit stupid though... 

I live chat with HLB CS, they said they not going to send monthly statement also... I asked how am i going to know how much is my amount due next month if no statement, she said i need to call them to check the amount due and if i forgot, collection team will call me if no payment receive. 

agree, I purposely take i'm card after they terminated mach just to maintain their account
since they always have 0% offer
if this statement thing fed me up
i will cancel it since their cards not attractive at all
then come back next time for sign up offer

n their CS also simply give answer... I've complaint the same CS before, their complaint unit told me their live chat CS gave me wrong info... coz the CS told me i need to settle all the FPP if i don wan to accept the HLB Wise card as replacement. n she said i have to pay the SST for wise card since already issued to me. I said i wan to cancel the Wise card which i've not activate, she said I need to pay the remaining months of FPP installment first before I can cancel... 

Worst case is she disconnect my chat room even before I ask further that time... so, I gave up n shoot an email to their complaint unit with the FAQ published on HLB website which mentioned we can continue to serve the installment payment even we dont accept the replacement card.

So, today i c the same CS, i straight away asked her whether she confirm the information provided is correct, keep telling me i need to contact them to check how much is my amount due every month and they will advise me with the list of transactions n not going to issue statement that sunset product... after waited for around 5 min she come back with that...

anyone knows how to pay this card on HL connect? i don't seem to able to do so.

MACH card appear back to HL connect