I use Poslaju for my business needs (includes fragile items). We used Poslaju for many years alrdy. Not so much of an issue. Agree with others, Poslaju is the cheapest in Malaysia. Their service is not tip top but acceptable.
Normally I (my customers) get problem when :
- wrong or incomplete address (sometimes ppl sendiri hentam the street / taman names).
- phone number not correct.
- item package not packed/cushioned properly.
FYI, for most Pos Malaysia branches, if you post at Pos Malaysia post office AFTER 3pm, your item will only move the next day. If you want it to start moving the same day make sure it is passed to the counter BEFORE 3pm.
QUOTE
Date Time Process Office
03-Jul-2012 11:14:16 Item successfully delivered *****
03-Jul-2012 10:03:58 Courier is attempting delivery
03-Jul-2012 08:40:39 Item arrived at processing center
03-Jul-2012 02:31:33 Consignment dispatch out from Transit Office HUB POSLAJU SUBANG
02-Jul-2012 19:15:36 Item dispatch out from origin station PPL IPOH
02-Jul-2012 07:03:56 Item arrived at processing center PPL IPOH
02-Jul-2012 01:47:58 Consignment dispatch out from Transit Office HUB POSLAJU SUBANG
02-Jul-2012 01:46:07 Consignment arrived at Transit office HUB POSLAJU SUBANG
01-Jul-2012 15:45:38 Item posted over the counter PPL CHUKAI
*from the history above, did your friend ship it from a post office at 3.45pm? If yes, then this makes sense!
Else, you need to go to POSLAJU branches directly. Because they still ship/start moving on the same day if passed to them before 6pm generally.
My experience, shipping rural areas takes 2 days at MOST! Normal locations just one day (ship today get tomorrow). Check with the officers at Post office/Poslaju to be sure.
This post has been edited by mmohdnor: Jul 6 2012, 09:17 AM