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 Official Clevo/Sager Discussion Thread v4, Update with new 2013 lineup

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Prince J
post Jul 12 2012, 10:39 AM

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QUOTE(d33pbluez @ Jul 12 2012, 08:53 AM)
Hi Guys, Looking for word of advise here...Recently i felt like pumping my ram up on my sager NP7280 but any recommended ram to used ? currently using 6GB Triple Channel DDR3 SDRAM at 1333MHz X 3 slot
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Get three 4gb 1600MHz RAM, this is the most valuable ram in term of price this year.

Prince J
post Jul 12 2012, 02:04 PM

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QUOTE(h11g @ Jul 12 2012, 01:25 PM)
to all the sifus out here, i want to upgrade the bios of my laptop, i bought my sager/unbranded laptop from prince j last year. Obviously i ordered a Sager but i got a unbranded unit from him, which is fine as long as the spec is the same, so I didn't make a big fuss about it.

now that i wanted to upgrade my bios, obviously I seek advice from the person that i bought the laptop from, which is Prince J and asking him whether my laptop is a sager/ unbranded clevo, so i can download the appropriate bios for my laptop. He sent me a Sager bios throught email, yet each time he emphasize that if my laptop doesn't work after flashing this bios, they take no responsibilities, obviously I'm skeptical so i seek clarification from him.

[attachmentid=2942830]

from the above ss, he said that flashing bios doesn't relate to whether your laptop is a sager or clevo. But from the research i did, it is better if you flash only sager bios on a sager laptop and vice versa.

The point of my post is i think i deserve a better customer service and if let's say i buy a laptop from xoticpc, I am sure they will have no trouble helping me locate the bios and giving me the confidence, rather than shooting me a sager bios and say if you bricked your laptop, it is not our problem.

I need sifu's help from this forum regarding this problem.
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Dear h11g,

Your laptop isn't an unbranded machine, it's a Sager laptop. Even though the logo is taken off from the back cover, it's still a Sager laptop. Just like the option we put on illegear.com, even though customer take off the logo they are still Sager laptops.

I apologize if the email gave you no confidence to flash your BIOS. FYI, the email isn't send by illegear personnel. We did submit your inquiry to Sager and that's the reply from them, we'd just forwarded their email to you. You can definitely expect that flashing BIOS isn't warranted by manufacturer, that's just a common practice.

We also asked you about whether you see any "style note" logo during the POST and that can help us/Sager to locate the correct BIOS, but it's unlike what you're saying here.

user posted image

This post has been edited by Prince J: Jul 12 2012, 02:26 PM
Prince J
post Jul 12 2012, 02:33 PM

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QUOTE(h11g @ Jul 12 2012, 02:25 PM)
oh so now you are saying that Sager replied my email and you have nothing to do with it? Then what's your role as a reseller? just to sell? what about after sales service?

If you wanna argue with me regarding it is still a Sager laptop, fact is there is nothing on my laptop that says it is a Sager laptop, so eventhough customer take off the logo? what are you trying to say? When you buy a Nike shoe, there is a Nike logo, same for Adidas, Samsung or whatever you are buying.

Do you agree? fact is i ordered a Sager laptop and there is no Sager logo anywhere within 10 feet of that laptop.

I am not trying to create any hard feelings, I just need the public to know resolve my problem, and get on with it.

And how illegear is as a reseller. Hope that gives confidence to future buyers. I guess my thought of supporting local businesses is wrong. It is always better buying from overseas. Lesson learnt. Nuff said
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We do the leg job between you and Sager, just like any other Sager resellers, for example Xoticpc you'd mentioned.

Back to topic, in this case we don't see why we should liable for BIOS flashing which is not even warranted by Sager. If other Sager resellers can warrant BIOS flashing, I would also suggest you to get from them.


Added on July 12, 2012, 2:38 pmSince there is "style note" logo on your laptop, please use the BIOS we sent to your email to flash your Sager laptop.

This post has been edited by Prince J: Jul 12 2012, 02:39 PM
Prince J
post Jul 12 2012, 03:05 PM

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QUOTE(h11g @ Jul 12 2012, 02:40 PM)
I'm not saying you should be liable for BIOS flashing, but you mentioned flashing BIOS has NOTHING to do with Sager/clevo branding. Get your facts right

I bought the laptop from you, all I'm asking is to confirmed whether mine is a Sager or Clevo. You can't even be sure of the product you are selling. So i guess you are right, you are just doing the leg jobperiod. That's all you do.

Also can you provide me the email of Sager's techinical department? I guess it is better i get confirmation from them since you are just doing "leg job".
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Hi h11g,

I think I'd told you your unit is a Sager laptop when you just got your machine last year, the reply is in V2 or V3 thread if I am not mistaken.

Sorry for confusion this few days I probably mixed up the customer details, it's always better you can send an email to support@illegear.com and mention about your serial and order number.

I think I also gave you their email couple of days ago, please search the previous pm. By the way, there is nothing much you can ask about from them, they will still send you the BIOS which I sent to you.

Thank you.

This post has been edited by Prince J: Jul 12 2012, 03:09 PM
Prince J
post Jul 12 2012, 03:36 PM

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Hi h11g,

As mentioned, I'd mixed up the customer details, sorry about that.
We have got many customers ordered from illegear.com and they came to lowyat.net to pm us regarding their laptops. It's always better you can send an email to support@illegear.com with your order number. Or at least, mention your order number in pm.

We have been asking them about your BIOS these 3 days, but they are only working at midnight (US working time). Sorry for delaying this issue because they couldn't get back to me instantly.

Like I said, they'll still ask whether you have "style note" logo and sent you the same BIOS, but you can try sending them an email.
Prince J
post Jul 12 2012, 04:09 PM

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QUOTE(h11g @ Jul 12 2012, 03:53 PM)
yes i accept your apology that you mixed up customer details. my order number is #228

my other question is since you mixed up customers details, what if i proceed to flashing BIOS and bricked my laptop? So who is responsible? Is it me? Or is it because you mixed up with other customers and provided me a faulty BIOS? Are you just gonna apologized like how you do now?

anyways i found something more bizarre, on the latest PM i posted Prince J said he sold me 100% Sager laptop and have Sager warranty. i took this pic of the back of my laptop. It says Clevo on the sticker.

[attachmentid=2943060]
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Hi h11g,

Thank you for uploading the picture. Every Sager laptop (with or without Sager logo) has that sticker too.

You can ask Sager about how they are gonna deal with your issue, if they agree to cover you up when you brick your laptop by flashing the BIOS they sent to you, we can also provide 2 way US shipment to have your laptop replaced.

This post has been edited by Prince J: Jul 12 2012, 04:10 PM
Prince J
post Jul 12 2012, 05:00 PM

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QUOTE(h11g @ Jul 12 2012, 04:19 PM)
I think you don't understand my question. You mixed up your customers, and you apologized. Fine with me. And your colleagues sent me an email that contained a BIOS, what if because of mixing up between customers you sent me a wrong BIOS, what will you do?

I am sure your future or potential customers wants to hear from you regarding this. Will you just apologized and move on?

You don't have to divert the attention to Sager Notebooks every single time, because I am sure it is not them who mixed up the customers profile.
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Well it seems a bit confusion here, let me explain in total.

At first when you dropped me a pm and I totally couldn't remember which customer you are so I said I "personally" think it's a Clevo BIOS.

But I actually replied your inquiry last year that your laptop is a Sager laptop, but we didn't expect you would ask the same question again. If you are free you can go back V3 thread and check that, the reply's still there if I am not mistaken.

Sorry if I couldn't remember you, there are at least 4 different ppl drop me a pm everyday.

We emailed Sager a few times and they claimed that your unit is a Sager unit, they sent us a BIOS which is dedicated to your laptop, that's why we suddenly remembered you and claimed that's Sager laptop afterwards.

Every support email we sent to Sager contains the serial number of your machine, you won't go wrong with that, nor installing the BIOS of other customers. We did ask your serial number in pm, right?

Well this isn't related to the issue, in my opinion Sager determines the BIOS with style note logo, and we sent the BIOS based on their judgement, that's all.

This post has been edited by Prince J: Jul 12 2012, 10:18 PM
Prince J
post Jul 12 2012, 05:21 PM

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QUOTE(h11g @ Jul 12 2012, 05:11 PM)
thanks for clarifying things. so every sager laptop that have either the style note logo/sager logo is confirmed to be a sager laptop correct?

so the bios your colleague sent me is indeed the bios that is tailored to the laptop i purchased correct?

so with the serial number i provided, Sager themselves confirmed that mine is indeed a Sager laptop?

I just want to be sure. I don't want to flash things blindly and ended up having a bricked laptop. And the confusion created from your part didn't help either.
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Well, the statement made by them in the email is whether it's Sager or Clevo doesn't matter, they just asked about the style note logo.

You can see what they reply you tonight.

This post has been edited by Prince J: Jul 13 2012, 04:29 AM
Prince J
post Jul 20 2012, 06:33 PM

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QUOTE(iyen @ Jul 20 2012, 03:40 PM)
need advice..

my brother's NP5165 ac adaptor kaput already. can we use jalan pasar adaptor or we need to buy the original sager adaptor?

thanks!
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I do know some Sager users found smaller adapter via 2nd market, so I think it's definitely possible to find your own adapter.
Prince J
post Aug 3 2012, 02:40 PM

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QUOTE(chenwfng @ Aug 3 2012, 02:10 PM)
Yup, that's why I was in a dilemma to get from illegear or xoticpc. In the end, since it had promotion, I opted to with xoticpc.
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What promotion do you mean? If that's back to school special, we are offering it.

http://www.illegear.com/sager/16-sager-np9150.html

Can you advise where is the RM1000 price difference?
Prince J
post Aug 4 2012, 02:34 AM

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QUOTE(OneStudent @ Aug 4 2012, 12:21 AM)
ok let me do some math here, xoticpc.com offer 1280 usd +200 for shipping giving total = 1480 that makes 4626 ringgit versus 5200 illegear.com
but let's take this scenario: you buy for 1480(pay by cimbclicks, credit card or paypal) then send it to virtual us address(basically this are companies in us which buyer given US address where he can send items from us, later that company packs you items and send them to here, examples are www.myus.com(charge max usd 100 for shipping to Malaysia, or other read more here Click Me some of them allow to ship for USD 50) that makes best scenario is 1480(notebook) + 50(shipping to Malaysia) equals to USD 1330 or  4157 ringgit vs 5200(1043 rinngit save)
ok, that was best possible scenario. it's drawbacks:
1. not safe(at least you will worry)
2. i'm now so sure how  warranty will work
3. not so sure with the tax, your item can stuck at the custom and you will have to pay for tax 10%
Ok some important notes here:
1. I'm not trying to steal or anyhow harm illegear.com
2. it's all on your own risk
3. it's all theoretical

p.s. actually I would love to buy from illegear.com but the price is bit high.
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Your math is almost correct but I guess you forgot to consider in the RM0.05 per USD + RM30 margin charged by the banker, it should be RM4729.

Do check properly with the shipping agent regarding the GST, GST is applied if Sager delivered the product to those shipping agents, in CA it's 10% GST.

It could be fine if the agent located at tax free area.

This post has been edited by Prince J: Aug 4 2012, 02:48 AM
Prince J
post Aug 8 2012, 06:34 PM

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QUOTE(Isolation13 @ Aug 4 2012, 03:48 PM)
Chaooz try to download MSI Kombustor it will force activate the Nvidia card thus showing it in CPUID..however mine is showing the intel HD4000 graphic but its actually the 7970m temps.
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Try to use GPU-Z to monitor the temperature.
Prince J
post Aug 8 2012, 09:59 PM

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Bigfoot Wireless Killer 1202 (2 x 2) is available now, featured with Bluetooth 4.0.
Prince J
post Aug 14 2012, 10:44 PM

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QUOTE(Phantom Renegade @ Aug 14 2012, 09:46 PM)
Thanks for the feedback guys.
About the size... how huge is the NP9170?
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It's 3.9kg with battery pack.
Prince J
post Aug 31 2012, 06:39 PM

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QUOTE(TruthHurts @ Aug 31 2012, 06:30 PM)
I wanna get the GTX680m for my 8170 lappy. Anyone can point me the way to get this ? Just the GPU.
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Not all NP8170 models are upgradable to GTX680M.

What spec is your NP8170?

This post has been edited by Prince J: Aug 31 2012, 06:41 PM
Prince J
post Aug 31 2012, 08:44 PM

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QUOTE(soundsyst64 @ Aug 31 2012, 08:33 PM)
You may try asking Illegear or other Sager reseller in USA smile.gif
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Stock matte screen ETA one month.
Prince J
post Sep 1 2012, 02:54 AM

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QUOTE(TruthHurts @ Aug 31 2012, 08:49 PM)
Can book me one ? i need 17.3 inch matte screen. Also, is the gtx 675m compatible with my np8170 ?
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Yes you definitely can book one.

Just double confirmed from Sager side, NP8170 cannot support GTX6XX series GPU, some particular NP8170 models can support 7970M though.

The following conditions apply:

NP8170 (P170HM) w/ NVIDIA GPU + 120hz 3D LCD Panel AMD 7970M is not supported.

NP8170 (P170HM) w/ NVIDIA or AMD GPU + Hannstar LCD Panel, AMD 7970M is supported.

NP8170 (P170HM) w/ NVIDIA or AMD GPU + LG LCD panel, AMD 7970M may or may not be supported, special EDID Firmware may need to be flashed to the LCD panel.

NP8150 (P150HM) AMD 7970M is supported.


Added on September 1, 2012, 2:59 am
QUOTE(soundsyst64 @ Aug 31 2012, 07:04 PM)
Yeah probably some mod can be done, but there are no official news regarding GTX680M is supported by NP8170.

This post has been edited by Prince J: Sep 1 2012, 02:59 AM
Prince J
post Sep 1 2012, 03:07 AM

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QUOTE(TruthHurts @ Sep 1 2012, 03:03 AM)
Ill will just take the 17.3 inch Matte screen then. How much will that cost ?
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Do allow me to check with my superior, there is no pricing on the screen yet.


Prince J
post Sep 15 2012, 12:14 AM

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QUOTE(Uzumaki NaruTo @ Sep 14 2012, 10:50 PM)
Hey guys, is it possible to install 1tb hdd as the main hdd?
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yes but not advisable.

There is only 5400rpm 1tb internal 2.5 inch hdd in the market now.
Prince J
post Sep 15 2012, 01:16 AM

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Yes you are advised to use the caddy for the 1tb hdd if you only have two hard drives (500gb 7200rpm and 1tb 5400rpm).


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