hi guys just installed the 10mbps like 2 - 3day ago
however the speed im getting from normal usage is not so fantastic

speedtest showed like 9-10mbps, 5-8ms ping which is considered very good
but when dloading from direct download sites, rapidgen and torrent im getting less than 2mbps speed at most; usually 80kbps which is less than 1mb line speed
is this normal?

also they did not give me my account password should i call their customer service center to get mine? or is there a default password that they use?

since im getting very low speed i tried portforwarding and portchecker still says that my ports are closed, any idea guys?