i don't believe it's relevant, I've been doing continuous streaming if there's disconnection, I would notice. But I don't face it, even though with the message printed.

If there's one thing I learn from experience with TM, P1 customer service is that helpdesk are mostly idiots who go through a standard checklist, half the time they don't know what they are talking about.

So again...what is the error message you faced at the login page?