Hi all

I have frequent disconnection issue since past 3 weeks

I suspect the router issue cuz whenever I am disconnected, I notice no wifi available

maxis guy already changed the router yesterday and update some firmware but problem still persist

anyone has similar problem? If yes what can I do to troubleshoot?

Hi guys,

i got 2 problems here. My router is Thomson brand

1) My phone suddenly cannot be used. Can't call out. When I check the 2x phone LED indicator, both light off. tried to restart many times but still the same

any idea what could be the problem? beside restart anything i can do before i email (obviously i can't call) Maxis CS?

2) My router already changed once but i still have the issue of some time the router restart itself, causing me to lose connection for a few minutes. is this router issue? anything i can do to fix this?

thx

thx bro. will try it

btw, how to login to Thomson router?

hi guys

is it possible for lightning to strike the fiber optic cable?

If you unplug your router, dect and modem only during lightning, is it enough?

I see no way to unplug the fiber cable

thx

hi guys,

any idea if it is possible for lightning to strike the fiber optic cable? which means if i unplug all modem and router but fiber optic leave it there, will be safe?

thx but if by itself, it won't attract lightning right?

i also suspected won't but i am not 100% sure.

thx for the confirmation.

bro

i already stated if i remove all electrical plug but the fiber optic cable remain since can't remove, can still fry or not

hi guys,

just to report after the maxis tech changed my router 2nd time (sat), it seems the intermittent disconnection gone (Note : they changed before last time but still the same)

but have to wait a while see if it is just temporary or permanent fix

P.S. Still thomson router

btw, just a feedback. for my modem and router, i use those mini stainless steel tray with "stripes" like those use for putting plates

cheap and practical (although looks a bit weird. lol)

what's "DC"? disconnection?

bro, i change router, not modem

so they changed your router? first time change or changed 2nd or 3rd time already?

ok. did you warn the guy who change the 2nd time that already changed 1st time? becuz i strictly warn them on this and he go and call his supervisor to confirm what to do

not sure if that helps

This post has been edited by brotan: Aug 1 2012, 03:09 PM

lol, like that also can. in this case, i am not too surprise you got the same result

tell you what. you should call Maxis CS and make a BIG complain (on the tech noobness) + how come change 2x times still the same

if you make a big hu ha, they will pay more attention. trust me. don't give them face

i give them such a big hu ha (other stuff) that i got extra 2 months fee waiver. i could have gotten 3 months waiver (they offered themselves) but i don't want to take too much advantage of them

This post has been edited by brotan: Aug 1 2012, 03:16 PM

123

you know what i tell them in 1 of the session? I told them "is it Maxis culture to always break promises to their customer?" haha (note : that is for different case)

just give a lot of scarsam when dealing with them and they will frantically apologize

another trick i use is "i want to talk directly to the manager in charge, i don't want to talk to any CS or even supervisor level" haha

another incident is for this intermittent DC issue, i got call CS some weeks back. he said he will make a case report on it and a tech will contact me on this. wait 1 week also nothing. i called back and ask the CS about the case no (note : it is my fault i didn't request case no earlier, i thought he did it), she said tak ada

you know what I did? I ask this CS to create a case report to only complain why no case report was lodged earlier. lol. a few days later a supervisor call me to say they acknowledge this new case report (the one why no case report earlier) and apologize and will look into it. lol

another thing you guys should try (if you haven't) is to always refer to case no when calling them back (if haven't close). don't just explain your situation to them again. it is time wasting and you will get frustrated. another benefit of referring to the case no is, since it is a specific case no, if u complain on the same one again and again, it will get better attention

This post has been edited by brotan: Aug 1 2012, 03:47 PM

hi guys

been with thomson replacement router for 5 days already. so far no more intermittent DC

maybe i am lucky. i don't know

bro

is this the 1st time you replace? if not, i would advice you to call the CS and specifically put in the case report that the router had been changed before and yet got problem

Note : If i feel something is important, i will ask the CS to write down word by word what I said. I don't give the CS the chance to interpret what they think is the situation and use their own words to describe

eg there is once i ask the CS to write down "Maxis has broken their promises to me 10 times already"

and yeah, later i check really there. And i can tell you, i get privilege service after that

This post has been edited by brotan: Aug 2 2012, 11:22 AM

good luck then

i got a warning when clicking this site. got virus?