Jul 21 2012, 02:20 PM
QUOTE(danieltay @ Jul 21 2012, 02:12 PM)
as mentioned, the maxis ftth customer service is outsourced to contractor... that is why we are getting the substandard service, waiting time of 10 minutes average before someone pick up the call
it would be good if we send a complaint email to maxis en mass... otherwise they may not realise the contractor is not performing
I dunno that Maxis is outsourcing its customer service... but I do have to agree with you. Waiting time on average is 10 minutes... and there are a couple of time when I had to put down the phone after 15 minutes. We the customers should complain to Maxis... but if we do sorang2, Maxis won't layan one...it would be good if we send a complaint email to maxis en mass... otherwise they may not realise the contractor is not performing
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