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Two weeks ago I applied for the Home RM118 10MB promo at Giant Kota Damansara (3rd party Maxis partners).

The lady that sign me up told me I just need to wait 1 week for installation, I assume they got some "special connection" inside Maxis, can get my boardband install in 1 week.

After 1 week, no one call me, after 2 week still no one call me. After repeating bashing Maxis on Maxis forum, email, Twitter & call centre, I found out today that my application not even being process.

Finally someone from Maxis inform me the 3rd party Maxis partner that I register the RM118 with did not submit my documents. I then call up the partner, they said they have submit to Maxis 2 weeks back. Lame argument, blaming each other.

I giving Maxis last chance, just went to Maxis Taman Tun register for the RM138 promo, being told latest in 2 weeks time I will get call. The person that register me check my address, mention all is ok.

If after 2 weeks still tak ada, going to Unifi for sure.

The form mention Maxis 10MB will be cap to 100GB soon, Unifi 10MB already cap to 90GB, so so for both.

Lesson learn - DO NOT apply Home boardband at 3rd party Maxis partners, just use them to pay bill & get replacement sim card.

I have that copy, I did try to make noise just now, but the person told me if I complaint, they will focus on investigating the issue with the 3rd party partner rather than my application.

I will have to wait for the 3rd party partner to submit my documents again to Maxis, even longer waiting time.

So the fela just now advice me to complaint to billing department after I get the boardband install, so I will do that.

Means maxis 3rd party partners really fail in effectiveness, maybe their commission is not lucrative as Unifi, so they also react slower.

Mind showing his topic?

I tried searching Dr Pitchard in Member List, no result.

Thank you very much for the heads up.






This post has been edited by Mac Man @ LYF: Jul 11 2012, 03:39 PM

Finally after 10 days of bashing maxis through twitter, email, call & maxis forum, I got a call today installation on 27 July.

I did warn them about making sure TM contractor show up on time as well.

I guess complaining to MCMC really work. Plus I get the promo price RM118 for 10MB.

I just got a 2nd call from maxis regarding my complaint to MCMC, dam nice fella apologizing this & that. Good that they finally follow up even after 10 days.

Guess MCMC really POWER !



This post has been edited by Mac Man @ LYF: Jul 12 2012, 06:32 PM

All about $.

If Maxis pay more to TM while TM hired & pay more to their contractor / staff, problem solve.

Can try to send them twitter msg, SPAM them. Eventually they will reply you.

I got reply via twitter 2 hours after I tweet them.

I too break Unifi contract, kena RM500 penalty. But long term wise, save a lot $.

BUG them.

Email, tweet, call cs & post at maxis forum. I did all that, everyday for 10 days, then they give me an installation date.

Complain to SKMM / MCMC is the final way to go.

Finger cross. Tomorrow is my installation date. Installation time is after lunch time. Pray kau kau tomorrow both TM & Maxis guy will come on time & set up everything to perfection.

I heard from the maxis contractor that came to my place to service my first line told me that the contractor maxis hired is unpower kau kau. Initially when maxis started this fiber service, they hired a lot of contracted & customer service, but that time very less subscriber, most of the contractor & cs sit there goyang kaki, so maxis fired most of them.

Then maxis started lowering prices, then high demand, then they cannot handle because they need to hired & train them again, so now maxis is like the old tm / unifi.

I having this problem also when surfing using Chrome. Mozilla is fine.

Haiz. TM & Maxis guys all sitting at my office sleepy.

My office has 1 existing maxis, now want to install another 1. TM say usually 1 premise 1 Maxis only, as Maxis is configure to use Port 2 of the TM modem, Port 1 is for Unifi, Port 3 & 4 for others, now they trying to use Port 3, waiting TM people configure at their server HQ.

Finger cross.

When maxis install do the installer gave you a new modem? Or just the router?

My place already have 1 Maxis home, next Monday installing another 1.

2 weeks ago they came & cant install, so they told me to need to wait for TM to configure Lan 3 to maxis cause my place already use up the Lan 2 for the current line, initially TM told me Lan 3 is for P1, so have to wait for TM side to do some configuration. The TM fela told me I am like 1st case to have 2 Maxis in 1 place, LOL, dunno true or not.

Just want to advice people that plan to have 2 line in 1 place like me to inform Maxis & TM 1st when they do appointment with you for installation cause need wait TM side configure Lan 3 to Maxis as well. I waited 2 weeks for this configuration.

My installation should be today 2.30pm, just got a call from brilliant Maxis, modem & router both no stock until after raya, 1st week Sept will call me & make appointment again. Means like asking me to wait 2 weeks again.

Told me coming later to "demo" to me, I ask why wana demo but I cant use, no respond on my Q.

Brilliant maxis ~ BYE BYE, will NOT see you again.

I cancel my application on Monday morning, afternoon I applied Unifi with bro rattan, today got call from TM, tomorrow morning come pasang.



Give up on Maxis, SLOW + no modem / router stock = Nearly gave me stroke for 2 months++ (I applied for the RM118 package on Jun)

Unifi + rattan =

Rather pay more a bit every month than heart attack kau kau.

This post has been edited by Mac Man @ LYF: Aug 15 2012, 01:12 PM