I just can't stand anymore. Had my FTTH installed about 3 weeks ago and everything was just fine except the intermediate disconnection/session hanged and auto redirect to 'MyLaunchPad'.

I need to go into thomson router page almost everyday to disconnect/reconnect the session back because it will hanged everyday and never last more than 24 hours And since this tuesday it's getting worst, it automatically disconnected everyday between 2am-4am and no matter i tried to reconnect, or even hardware reset the router and configure settings back it just won't work. And magically after 4am connection will auto resume like nothing happen before

Called CS this morning and tell them i can't stand anymore and they treated me like I know nothing bout computer Told them to logged the case straight away and get their technical to fix my problem, and spent almost a hour with them finally got my case ID...wonder how long will their technical call me back and goes back to those routine basic check up again.

I worked as CS before and I hardly will complain unless the service is ridicules to my point, and well done Maxis you are the 1st to force me made such formal complain in M'sia! Guys, just lodge the complain otherwise they will never hear us and thought M'sia consumer will accept everything including their attitude and way to run business. This is still a lawful country and I believe only by doing things in formal and at least they will react when the authority kicks in.




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